2023: Ushur Lands $50M Series C From Amid Booming Demand for Customer Experience Automation
Ushur, Inc Claimed Company
Ushur delivers the world’s first AI-powered Customer Experience Automation™ platform that has been purpose-built, from the ground up, to intelligently automate entire customer journeys, end to end. Designed to deliver delightful, hyper-personalized customer experiences through rapid issue resolution and unified, omnichannel engagement, Ushur is the first-of-its-kind system of intelligence. It combines Conversational Automation and Knowledge Work Automation in a No-Code, Cloud-native, SaaS platform to digitally transform every step of the complete enterprise customer experience – from Micro-engagements™ to entire customer journeys.
Backed by leading investors including Third Point Ventures, 8VC, Pentland Ventures, Aflac Ventures and Iron Pillar, Ushur’s Customer Experience Automation™ solutions are currently in production at some of the leading insurance providers across the globe including Irish Life, Unum, Aetna, Cigna and Tower Insurance. read more
Should improve massively if they want to retain talent
What makes you most happy at work?
Innovation with every solution that we build
Why do you feel undervalued and what would make you feel better about your compensation?
Underpaid in the sector that i work in
What are some of the best things about your team?
1. Very Proactive. 2. Creative. 3. Hardworking
What is most positive about the culture and environment at your company?
Free food is the best part of the day
What does the leadership team need to get better at?
General company vision, employee satisfaction
What's going wrong and how can it be improved?
teams are not aligned and theres gaps in implementation
What is most positive about the culture and environment at your company?
self improvement is promoted and you are empowered to make decisions.
What do your coworkers need to improve and how could you work together better?
Domain expertise is lacking and would help if they were upskilled
Why do you feel undervalued and what would make you feel better about your compensation?
Be compensated based on the state i reside in, current pay scale is the same regardless the state where I live in.
What do you like best about the leadership team?
The CEO is very invested in every aspect of the company and really cares about the rest of the team. The same values drill down to an exetent within the leadership team.
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