Ushur, Inc Customer Success Department Employee Reviews | Comparably
2023: Ushur Lands $50M Series C From Amid Booming Demand for Customer Experience Automation
Ushur, Inc Claimed Company
Ushur delivers the world’s first AI-powered Customer Experience Automation™ platform that has been purpose-built, from the ground up, to intelligently automate entire customer journeys, end to end. Designed to deliver delightful, hyper-personalized customer experiences through rapid issue resolution and unified, omnichannel engagement, Ushur is the first-of-its-kind system of intelligence. It combines Conversational Automation and Knowledge Work Automation in a No-Code, Cloud-native, SaaS platform to digitally transform every step of the complete enterprise customer experience – from Micro-engagements™ to entire customer journeys. Backed by leading investors including Third Point Ventures, 8VC, Pentland Ventures, Aflac Ventures and Iron Pillar, Ushur’s Customer Experience Automation™ solutions are currently in production at some of the leading insurance providers across the globe including Irish Life, Unum, Aetna, Cigna and Tower Insurance. read more
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EMPLOYEE
PARTICIPANTS
144
TOTAL
RATINGS
4159

Ushur, Inc Customer Success Department Employee Reviews

What do you like best about the leadership team?

Leadership Reviews

Visionary. Strategic. Empathetic. Driven. Customer-obsessed. Inspiring.

Review from Customer Success Dept

Open Communication, Consideration, passion for technology

Review from Customer Success Dept

They dont do micro manage. Some nice decisions on top level. Thinking about employees.

Review from Customer Success Dept

They are ready to make changes and pivots with changes not only to the market, but the employee base and ensure we have great avenues for work life balance and self-care.

Review from Customer Success Dept

Such a grounded and motivated people we have, this makes Ushur a great place to work

Review from Customer Success Dept

What does the leadership team need to get better at?

Leadership Reviews

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What is the best part about your compensation package?

Compensation Reviews

There is room for growth

Review from Customer Success Dept

Flexi benefit to save tax

Review from Customer Success Dept

Company paid premiums, and the company paid contributions to HSA.

Review from Customer Success Dept

Paid benefits and mental health days every month.

Review from Customer Success Dept

It's very flexible and the management keep adjusting it based on market conditions

Review from Customer Success Dept

Why do you feel undervalued and what would make you feel better about your compensation?

Compensation Reviews

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What are some of the best things about your team?

Team Reviews

Wicked tech smarts. Customer-obsessed. Hard working. True team players. Continuous learners.

Review from Customer Success Dept

Aajaye ready to support and taking one for the team.

Review from Customer Success Dept

Unity in team. Bonding is there. Everyone is ready to help each other.

Review from Customer Success Dept

Fantastic, energetic and very highly knowledgable

Review from Customer Success Dept

We are all aligned and focused on the same goal. Everyone works together to build this company and make it a fun environment to work in.

Review from Customer Success Dept

What do your coworkers need to improve and how could you work together better?

Team Reviews

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What is most positive about the culture and environment at your company?

Environment Reviews

People first. Growth mindset. Customer centric.

Review from Customer Success Dept

Open Communication, care and consideration for well-being

Review from Customer Success Dept

People. Everyone here makes the culture perfect and the environment perfect. Most importantly Ushur office is India, its a class apart.

Review from Customer Success Dept

We work hard but also take the time to acknowledge that people come first and if you need a break the management and executive team do everything to make it happen.

Review from Customer Success Dept

We work hard but also play hard. Company mixes in a lot of fun events like off site meetups, care packages, and off days after occasions where we have some heavy workload. Many times not just for the company as a whole but individuals who may have gone through a really stressful busy time.

Review from Customer Success Dept

What needs to change to make the company culture better?

Environment Reviews

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What did you like most about the interview process?

Interviews Reviews

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What would you improve about your company's interview process?

Interviews Reviews

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What makes you most happy at work?

Outlook Reviews

Opportunity and agency to not only address the day to day but also scale, Make customers raving fans. Coach and mentor people.

Review from Customer Success Dept

Great people. Working with cutting edge technology

Review from Customer Success Dept

Learning and exploring Product, usecases and workflow

Review from Customer Success Dept

Getting into Ushur office in India and working with people

Review from Customer Success Dept

Being a part of growing the company and helping to develop the direction and design of the product. That in turn makes me happy to see when our customers love the new additions or see their suggestions in our products and being able to help make that happen.

Review from Customer Success Dept

What's going wrong and how can it be improved?

Outlook Reviews

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What do you like best about your company?

Outlook Reviews

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What would you most like to see improved at your company?

Outlook Reviews

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