-100
NPS
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Ushur, Inc
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About Ushur, Inc's Brand
Ushur delivers the world’s first AI-powered Customer Experience Automation™ platform that has been purpose-built, from the ground up, to intelligently automate entire customer journeys, end to end. Designed to deliver delightful, hyper-personalized customer experiences through rapid issue resolution and unified, omnichannel engagement, Ushur is the first-of-its-kind system of intelligence. It combines Conversational Automation and Knowledge Work Automation in a No-Code, Cloud-native, SaaS platform to digitally transform every step of the complete enterprise customer experience – from Micro-engagements™ to entire customer journeys. Backed by leading investors including Third Point Ventures, 8VC, Pentland Ventures, Aflac Ventures and Iron Pillar, Ushur’s Customer Experience Automation™ solutions are currently in production at some of the leading insurance providers across the globe including Irish Life, Unum, Aetna, Cigna and Tower Insurance.
Brand at a Glance
5/5
Product Quality
2.5/5
Pricing
5/5
Customer Service
Ushur, Inc NPS
Ushur, Inc's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Ushur, Inc's customers would recommend using the product based on a scale of -100 to 100.
Ushur, Inc Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Ushur, Inc NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2022 -100 | Dec 2022 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Ushur, Inc Product Quality
5/5
Ushur, Inc has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
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Ushur, Inc Product Information
Ushur, Inc’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- https://ushur.com
- Company Size
- 51-200 Employees
Industry
Tech
AI, Big Data and Analytics
Enterprise
SaaS
Ushur, Inc Pricing
Ushur, Inc ROI & Value For Money
2.5/5
Ushur, Inc has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.
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Ushur, Inc Customer Satisfaction (CSAT)
Ushur, Inc Customer Satisfaction (CSAT) Score
100 / 100
Ushur, Inc has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Ushur, Inc Customer Service
5/5
Ushur, Inc has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About Ushur, Inc's Customer Service
Address
3975 Freedom Circle, Ste 830, Santa Clara, CA 95054
Website
https://ushur.com
Ushur, Inc's Social Links
Ushur, Inc as an Employer
4.6/5
Ushur, Inc has a 4.6/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Ushur, Inc scored a -100 for Net Promoter Score and a 74 for Employee Net Promoter Score. NPS gauges how likely a customer of Ushur, Inc would recommend the brand to a friend. ENPS measures how likely Ushur, Inc employees would recommend working at Ushur, Inc to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
74
eNPS Score
| 77% | Promoters |
|---|---|
| 20% | Passive |
| 3% | Detractors |
