-100
NPS
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USIS
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About USIS' Brand
USIS is an information and security services company serving human resources, insurance, government agencies, and National Security
Brand at a Glance
10%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
USIS NPS
USIS's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether USIS's customers would recommend using the product based on a scale of -100 to 100.
USIS Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
USIS NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2023 -100 | Oct 2023 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
USIS Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of USIS users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
USIS Product Quality
1.5/5
USIS has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock USIS' overall Product Quality score rated by its users and customers.
USIS Product Information
USIS’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- http://www.usis.com
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Business Services
Enterprise
FinTech
Government & Legal
Insurance
SaaS
USIS Pricing
USIS ROI & Value For Money
1.5/5
USIS has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock USIS' overall ROI score rated by its users and customers.
USIS Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
USIS Customer Service
1.5/5
USIS has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock USIS' overall Customer Service score rated by its users and customers.
About USIS's Customer Service
Address
7799 Leesburg Pike,, Suite 1100, Falls Church, VA 22043
Website
http://www.usis.com
Phone Number
703-448-0178
USIS as an Employer
3.7/5
USIS has a 3.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
USIS scored a -100 for Net Promoter Score and a 25 for Employee Net Promoter Score. NPS gauges how likely a customer of USIS would recommend the brand to a friend. ENPS measures how likely USIS employees would recommend working at USIS to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
25
eNPS Score
| 50% | Promoters |
|---|---|
| 25% | Passive |
| 25% | Detractors |
