-100
NPS
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USPack Logistics
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About USPack Logistics' Brand
A New York-based provider of same-day and next-day delivery services.
Brand at a Glance
53%
Customer Loyalty
2.2/5
Product Quality
2/5
Pricing
2.2/5
Customer Service
USPack Logistics NPS
USPack Logistics's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether USPack Logistics's customers would recommend using the product based on a scale of -100 to 100.
USPack Logistics Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
USPack Logistics NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2022 -100 | Oct 2022 | -100 |
Feb 2023 -100 | Feb 2023 | -100 |
Feb 2024 -100 | Feb 2024 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
USPack Logistics Customer Loyalty
53%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
53% of USPack Logistics users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
USPack Logistics Product Quality
2.2/5
USPack Logistics has an overall Product Quality score of 2.2 out of 5 stars rated by its users and customers.
Sign Up to unlock USPack Logistics' overall Product Quality score rated by its users and customers.
USPack Logistics Product Information
USPack Logistics’s product quality score is a 2.2 out of 5 as rated by its users and customers.
- Website
- http://www.gouspack.com/
- Company Size
- 11-50 Employees
USPack Logistics Pricing
USPack Logistics ROI & Value For Money
2/5
USPack Logistics has a value for money and ROI score of 2 out of 5 stars rated by its users and customers.
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USPack Logistics Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
25%
Very Dissatisfied
75%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
USPack Logistics Customer Service
2.2/5
USPack Logistics has an overall Customer Service score of 2.2 out of 5 stars rated by its users and customers.
Sign Up to unlock USPack Logistics' overall Customer Service score rated by its users and customers.
About USPack Logistics's Customer Service
Address
Empire State Building 350 5th Avenue,, Suite 4714, New York City, NY
Website
http://www.gouspack.com/
Phone Number
212-631-0233
USPack Logistics as an Employer
Consumer vs. Employees
USPack Logistics scored a -100 for Net Promoter Score and a -55 for Employee Net Promoter Score. NPS gauges how likely a customer of USPack Logistics would recommend the brand to a friend. ENPS measures how likely USPack Logistics employees would recommend working at USPack Logistics to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
-55
eNPS Score
| 9% | Promoters |
|---|---|
| 27% | Passive |
| 64% | Detractors |
