-34
NPS
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Valex
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About Valex's Brand
Valex provides ultra-high purity electropolished tube, fittings, pipe, and valves for the semiconductor & technology industries.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
4.5/5
Customer Service
Valex NPS
Valex's Net Promoter Score (NPS) is a -34 with 33% Promoters, 0% Passives, and 67% Detractors. Net Promoter Score tracks whether Valex's customers would recommend using the product based on a scale of -100 to 100.
Valex Overall NPS
| 33% | Promoters |
|---|---|
| 0% | Passives |
| 67% | Detractors |
Valex NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2022 100 | Apr 2022 | 100 |
Jun 2022 0 | Jun 2022 | 0 |
Jun 2023 -33 | Jun 2023 | -33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Valex Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Valex users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Valex Product Quality
5/5
Valex has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Valex's overall Product Quality score rated by its users and customers.
Valex Product Information
Valex’s product quality score is a 5 out of 5 as rated by its users and customers.
- Company Size
- 501-1,000 Employees
Industry
Tech
Hardware and Devices
Valex Pricing
Valex ROI & Value For Money
5/5
Valex has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Valex's overall ROI score rated by its users and customers.
Valex Customer Satisfaction (CSAT)
Valex Customer Satisfaction (CSAT) Score
100 / 100
Valex has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Valex Customer Service
4.5/5
Valex has an overall Customer Service score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Valex's overall Customer Service score rated by its users and customers.
About Valex's Customer Service
Address
6080 Leland Street, Ventura, CA
Website
http://www.valex.com/home.aspx
Phone Number
(805)658-0944
Valex as an Employer
Consumer vs. Employees
Valex scored a -34 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Valex would recommend the brand to a friend. ENPS measures how likely Valex employees would recommend working at Valex to a friend.
Net Promoter Score
-34
NPS Score
| 33% | Promoters |
|---|---|
| 0% | Passive |
| 67% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
