61
NPS
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Van Wagner Group
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About Van Wagner Group's Brand
Van Wagner Group is a collection of industry-leading marketing companies that specialize in connecting brands and properties.
Brand at a Glance
89%
Customer Loyalty
4.3/5
Product Quality
4.2/5
Pricing
4.2/5
Customer Service
Van Wagner Group NPS
Van Wagner Group's Net Promoter Score (NPS) is a 61 with 74% Promoters, 13% Passives, and 13% Detractors. Net Promoter Score tracks whether Van Wagner Group's customers would recommend using the product based on a scale of -100 to 100.
Van Wagner Group Overall NPS
| 74% | Promoters |
|---|---|
| 13% | Passives |
| 13% | Detractors |
Van Wagner Group NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2022 100 | Jun 2022 | 100 |
Nov 2022 100 | Nov 2022 | 100 |
Dec 2022 75 | Dec 2022 | 75 |
Jan 2023 40 | Jan 2023 | 40 |
Feb 2023 49 | Feb 2023 | 49 |
Apr 2023 57 | Apr 2023 | 57 |
Jul 2025 63 | Jul 2025 | 63 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Van Wagner Group NPS by Gender
Van Wagner Group's NPS was rated 67 by Male customers on Comparably.
Male
67
Van Wagner Group's NPS was rated 67 by Male customers on Comparably.
67%
Promoters
33%
Passives
0%
Detractors
Female
N/A
Van Wagner Group's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Van Wagner Group Customer Loyalty
89%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
89% of Van Wagner Group users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Van Wagner Group Customer Loyalty Score by Gender
Van Wagner Group's Customer Loyalty score was rated 100 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Van Wagner Group.
Male
100%
Yes
Female
N/A
Yes
Van Wagner Group Product Quality
4.3/5
Van Wagner Group has an overall Product Quality score of 4.3 out of 5 stars rated by its users and customers.
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Van Wagner Group Product Information
Van Wagner Group’s product quality score is a 4.3 out of 5 as rated by its users and customers.
- Website
- http://www.vanwagner.com/
- Company Size
- 201-500 Employees
Industry
Tech
AdTech
Quick Insights into Van Wagner Group Product Quality
Van Wagner Group's Product Quality score was rated highest by Male customers.
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Ranked Van Wagner Group Product Quality the Highest
Van Wagner Group Product Quality Score by Gender
Van Wagner Group's Product Quality score was rated 5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Van Wagner Group.
Male
5/5
Female
N/A
Van Wagner Group Pricing
Van Wagner Group ROI & Value For Money
4.2/5
Van Wagner Group has a value for money and ROI score of 4.2 out of 5 stars rated by its users and customers.
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Quick Insights into Van Wagner Group ROI
Van Wagner Group's ROI score was rated highest by Male customers.
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Ranked Van Wagner Group ROI the Highest
Van Wagner Group ROI Score by Gender
Van Wagner Group's ROI score was rated 4.6 by Male customers on Comparably.
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Male
4.6/5
Female
N/A
Van Wagner Group Customer Satisfaction (CSAT)
Van Wagner Group Customer Satisfaction (CSAT) Score
100 / 100
Van Wagner Group has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
67%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Van Wagner Group Customer Satisfaction
Van Wagner Group's Customer Satisfaction score was rated highest by Male customers.
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Ranked Van Wagner Group Customer Satisfaction the Highest
Van Wagner Group Customer Satisfaction Score by Gender
Van Wagner Group's Customer Satisfaction score was rated 100 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Van Wagner Group.
100 / 100
MaleVery Satisfied | 67% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Van Wagner Group Customer Service
4.2/5
Van Wagner Group has an overall Customer Service score of 4.2 out of 5 stars rated by its users and customers.
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About Van Wagner Group's Customer Service
Address
800 Third Avenue, 28th Floor, New York City, NY
Website
http://www.vanwagner.com/
Phone Number
(212) 699-8400
Quick Insights into Van Wagner Group Customer Service
Van Wagner Group's Customer Service score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked Van Wagner Group's Customer Service score.
Ranked Van Wagner Group Customer Service the Highest
Van Wagner Group Customer Service Score by Gender
Van Wagner Group's Customer Service score was rated 4.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Van Wagner Group.
Male
4.5/5
Female
N/A
Van Wagner Group as an Employer
3.8/5
Van Wagner Group has a 3.8/5 stars for its overall company culture rated by their employees
top
20%
Consumer vs. Employees
Van Wagner Group scored a 61 for Net Promoter Score and a -29 for Employee Net Promoter Score. NPS gauges how likely a customer of Van Wagner Group would recommend the brand to a friend. ENPS measures how likely Van Wagner Group employees would recommend working at Van Wagner Group to a friend.
Net Promoter Score
61
NPS Score
| 74% | Promoters |
|---|---|
| 13% | Passive |
| 13% | Detractors |
Employee Net Promoter Score
-29
eNPS Score
| 18% | Promoters |
|---|---|
| 35% | Passive |
| 47% | Detractors |
