33
NPS
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Brand Page
Vaxart
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About Vaxart's Brand
Vaxart is a biotechnology company that develops vaccine technology for the treatment of infectious diseases.
Brand at a Glance
79%
Customer Loyalty
3.7/5
Product Quality
3.8/5
Pricing
3.7/5
Customer Service
Vaxart NPS
Vaxart's Net Promoter Score (NPS) is a 33 with 50% Promoters, 33% Passives, and 17% Detractors. Net Promoter Score tracks whether Vaxart's customers would recommend using the product based on a scale of -100 to 100.
Vaxart Overall NPS
| 50% | Promoters |
|---|---|
| 33% | Passives |
| 17% | Detractors |
Vaxart NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2023 0 | Mar 2023 | 0 |
Apr 2023 50 | Apr 2023 | 50 |
Jun 2023 66 | Jun 2023 | 66 |
Apr 2024 25 | Apr 2024 | 25 |
Jul 2024 20 | Jul 2024 | 20 |
Jan 2025 34 | Jan 2025 | 34 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Vaxart Customer Loyalty
79%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
79% of Vaxart users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Vaxart Product Quality
3.7/5
Vaxart has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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Vaxart Product Information
Vaxart’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- http://vaxart.com
- Company Size
- 11-50 Employees
Industry
Biotech and Pharmaceuticals
Vaxart Pricing
Vaxart ROI & Value For Money
3.8/5
Vaxart has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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Vaxart Customer Satisfaction (CSAT)
Vaxart Customer Satisfaction (CSAT) Score
67 / 100
Vaxart has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
17%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Vaxart Customer Service
3.7/5
Vaxart has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About Vaxart's Customer Service
Address
Harbor Way, South San Francisco, CA 94080
Website
http://vaxart.com
Phone Number
8667032712
Vaxart as an Employer
2.4/5
Vaxart has a 2.4/5 stars for its overall company culture rated by their employees
bottom
10%
Consumer vs. Employees
Vaxart scored a 33 for Net Promoter Score and a -50 for Employee Net Promoter Score. NPS gauges how likely a customer of Vaxart would recommend the brand to a friend. ENPS measures how likely Vaxart employees would recommend working at Vaxart to a friend.
Net Promoter Score
33
NPS Score
| 50% | Promoters |
|---|---|
| 33% | Passive |
| 17% | Detractors |
Employee Net Promoter Score
-50
eNPS Score
| 25% | Promoters |
|---|---|
| 0% | Passive |
| 75% | Detractors |
