34
NPS
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Vcheck Global
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About Vcheck Global's Brand
Vcheck Global is your one stop solution for basic and complex personal and business due diligence and background screening.
Brand at a Glance
100%
Customer Loyalty
2.7/5
Product Quality
2.7/5
Pricing
2.7/5
Customer Service
Vcheck Global NPS
Vcheck Global's Net Promoter Score (NPS) is a 34 with 67% Promoters, 0% Passives, and 33% Detractors. Net Promoter Score tracks whether Vcheck Global's customers would recommend using the product based on a scale of -100 to 100.
Vcheck Global Overall NPS
| 67% | Promoters |
|---|---|
| 0% | Passives |
| 33% | Detractors |
Vcheck Global NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2024 100 | Nov 2024 | 100 |
Apr 2025 0 | Apr 2025 | 0 |
Jan 2026 33 | Jan 2026 | 33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Vcheck Global Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Vcheck Global users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Vcheck Global Product Quality
2.7/5
Vcheck Global has an overall Product Quality score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Vcheck Global's overall Product Quality score rated by its users and customers.
Vcheck Global Product Information
Vcheck Global’s product quality score is a 2.7 out of 5 as rated by its users and customers.
- Website
- http://www.vcheckglobal.com
- Company Size
- 51-200 Employees
Industry
Security and Investigations
Vcheck Global Pricing
Vcheck Global ROI & Value For Money
2.7/5
Vcheck Global has a value for money and ROI score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Vcheck Global's overall ROI score rated by its users and customers.
Vcheck Global Customer Satisfaction (CSAT)
Vcheck Global Customer Satisfaction (CSAT) Score
67 / 100
Vcheck Global has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
34%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Vcheck Global Customer Service
2.7/5
Vcheck Global has an overall Customer Service score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Vcheck Global's overall Customer Service score rated by its users and customers.
About Vcheck Global's Customer Service
Address
150 W 22nd Street, New York City, NY 10011
Website
http://www.vcheckglobal.com
Phone Number
(888) 740-0747
Vcheck Global as an Employer
4.1/5
Vcheck Global has a 4.1/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Vcheck Global scored a 34 for Net Promoter Score and a 38 for Employee Net Promoter Score. NPS gauges how likely a customer of Vcheck Global would recommend the brand to a friend. ENPS measures how likely Vcheck Global employees would recommend working at Vcheck Global to a friend.
Net Promoter Score
34
NPS Score
| 67% | Promoters |
|---|---|
| 0% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
38
eNPS Score
| 61% | Promoters |
|---|---|
| 16% | Passive |
| 23% | Detractors |
