28
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Velcro
Marketing or Exec? Claim Your Free Account
About Velcro's Brand
Velcro Industries maintains a network of business offices throughout the world. Many offices serve multiple countries and regions.
Brand at a Glance
55%
Customer Loyalty
4.1/5
Product Quality
3.7/5
Pricing
4/5
Customer Service
Velcro NPS
Velcro's Net Promoter Score (NPS) is a 28 with 57% Promoters, 14% Passives, and 29% Detractors. Net Promoter Score tracks whether Velcro's customers would recommend using the product based on a scale of -100 to 100.
Velcro Overall NPS
| 57% | Promoters |
|---|---|
| 14% | Passives |
| 29% | Detractors |
Velcro NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2021 100 | Aug 2021 | 100 |
Apr 2022 50 | Apr 2022 | 50 |
Apr 2023 66 | Apr 2023 | 66 |
Jul 2024 40 | Jul 2024 | 40 |
Apr 2025 29 | Apr 2025 | 29 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Velcro Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of Velcro users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Velcro Product Quality
4.1/5
Velcro has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Velcro's overall Product Quality score rated by its users and customers.
Velcro Product Information
Velcro’s product quality score is a 4.1 out of 5 as rated by its users and customers.
- Website
- http://www.velcro.com/
- Company Size
- 5,001-10,000 Employees
Velcro Pricing
Velcro ROI & Value For Money
3.7/5
Velcro has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Velcro's overall ROI score rated by its users and customers.
Velcro Customer Satisfaction (CSAT)
Velcro Customer Satisfaction (CSAT) Score
84 / 100
Velcro has an overall Customer Satisfaction score of 84 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
67%
Satisfied
17%
Neither Satisfied nor Dissatisfied
16%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Velcro Customer Service
4/5
Velcro has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Velcro's overall Customer Service score rated by its users and customers.
About Velcro's Customer Service
Address
406 Brown Avenue, Manchester, NH
Website
http://www.velcro.com/
Phone Number
(800) 225-0180
Velcro as an Employer
3.9/5
Velcro has a 3.9/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
Velcro scored a 28 for Net Promoter Score and a 5 for Employee Net Promoter Score. NPS gauges how likely a customer of Velcro would recommend the brand to a friend. ENPS measures how likely Velcro employees would recommend working at Velcro to a friend.
Net Promoter Score
28
NPS Score
| 57% | Promoters |
|---|---|
| 14% | Passive |
| 29% | Detractors |
Employee Net Promoter Score
5
eNPS Score
| 43% | Promoters |
|---|---|
| 19% | Passive |
| 38% | Detractors |
