-8
NPS
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Veolia North America
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About Veolia North America's Brand
Brand at a Glance
69%
Customer Loyalty
3.5/5
Product Quality
3.1/5
Pricing
3.3/5
Customer Service
Veolia North America NPS
Veolia North America's Net Promoter Score (NPS) is a -8 with 32% Promoters, 28% Passives, and 40% Detractors. Net Promoter Score tracks whether Veolia North America's customers would recommend using the product based on a scale of -100 to 100.
Veolia North America Overall NPS
| 32% | Promoters |
|---|---|
| 28% | Passives |
| 40% | Detractors |
Veolia North America NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2023 -7 | Sep 2023 | -7 |
Oct 2023 -6 | Oct 2023 | -6 |
Jan 2024 -10 | Jan 2024 | -10 |
Feb 2024 -12 | Feb 2024 | -12 |
Mar 2024 -12 | Mar 2024 | -12 |
Apr 2024 -12 | Apr 2024 | -12 |
May 2024 -9 | May 2024 | -9 |
Aug 2024 -6 | Aug 2024 | -6 |
Oct 2024 -8 | Oct 2024 | -8 |
Nov 2024 -9 | Nov 2024 | -9 |
Dec 2024 -11 | Dec 2024 | -11 |
Feb 2025 -8 | Feb 2025 | -8 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Veolia North America NPS by Gender
Veolia North America's NPS was rated -13 by Male customers on Comparably.
Male
-13
Veolia North America's NPS was rated -13 by Male customers on Comparably.
37%
Promoters
13%
Passives
50%
Detractors
Female
N/A
Veolia North America's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Veolia North America NPS by Ethnicity
Veolia North America's NPS was rated -34 points by both African American/Black and Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -34 | Caucasian | -34 |
African American/Black -34 | African American/Black | -34 |
Veolia North America NPS by Age
Veolia North America's NPS was rated -34 points by customers ages 31-35 on Comparably.
Veolia North America NPS by Usage
Veolia North America's NPS was rated -34 points by customers who have used Veolia North America's products/services for 2 to 5 Years, and by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -34 | Less than 1 Year | -34 |
2 to 5 Years -34 | 2 to 5 Years | -34 |
Veolia North America Customer Loyalty
69%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
69% of Veolia North America users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Veolia North America Customer Loyalty Score by Gender
Veolia North America's Customer Loyalty score was rated 78 by Male customers on Comparably.
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Male
78%
Yes
Female
N/A
Yes
Veolia North America Customer Loyalty Score by Ethnicity
Veolia North America's Customer Loyalty score was rated 70% by both African American/Black and Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Veolia North America.
70
out of 100
Caucasian
70
out of 100
African American/Black
Veolia North America Customer Loyalty Score by Age
Veolia North America's Customer Loyalty score was rated 40% by customers ages 31-35 on Comparably.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
31-35 40% | 31-35 | 40% |
Veolia North America Customer Loyalty Score by Usage
Veolia North America's Customer Loyalty score was rated the highest by customers who have used Veolia North America's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Veolia North America Customer Loyalty Score by Industry
Veolia North America's Customer Loyalty score was rated 100% by Tech industry customers.
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Veolia North America Product Quality
3.5/5
Veolia North America has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
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Veolia North America Product Information
Veolia North America’s product quality score is a 3.5 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Veolia North America's product the highest.
- Company Size
- 10,000+ Employees
Industry
Tech
Environmental Services
Quick Insights into Veolia North America Product Quality
Veolia North America's Product Quality score was rated highest by customers from the Tech industry, and rated lowest by Caucasian customers.
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Ranked Veolia North America Product Quality the Highest
Ranked Veolia North America Product Quality the Lowest
Veolia North America Product Quality Score by Gender
Veolia North America's Product Quality score was rated 3.9 by Male customers on Comparably.
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Male
3.9/5
Female
N/A
Veolia North America Product Quality Score by Ethnicity
Veolia North America's Product Quality score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Veolia North America.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.5 | Caucasian | 3.5 |
African American/Black 3.8 | African American/Black | 3.8 |
Veolia North America Product Quality Score by Age
Veolia North America's Product Quality score was rated 3.3 stars by customers ages 31-35 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Veolia North America.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 3.3 | 31-35 | 3.3 |
Veolia North America Product Quality Score by Usage
Veolia North America's Product Quality score was rated the highest by customers who have used Veolia North America's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
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Veolia North America Product Quality Score by Industry
Veolia North America's Product Quality score was rated 4.3 stars by Tech industry customers.
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Veolia North America Pricing
Veolia North America ROI & Value For Money
3.1/5
Veolia North America has a value for money and ROI score of 3.1 out of 5 stars rated by its users and customers.
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Veolia North America Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into Veolia North America ROI
Veolia North America's ROI score was rated highest by customers from the Tech industry, and rated lowest by customers who have used Veolia North America's products/services for 2 to 5 Years.
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Ranked Veolia North America ROI the Highest
Ranked Veolia North America ROI the Lowest
Veolia North America ROI Score by Gender
Veolia North America's ROI score was rated 3 by Male customers on Comparably.
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Male
3/5
Female
N/A
Veolia North America ROI Score by Ethnicity
Veolia North America's ROI score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Veolia North America.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.6 | Caucasian | 2.6 |
African American/Black 2.8 | African American/Black | 2.8 |
Veolia North America ROI Score by Age
Veolia North America's ROI score was rated 2.8 stars by customers ages 31-35 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Veolia North America.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 2.8 | 31-35 | 2.8 |
Veolia North America ROI Score by Usage
Veolia North America's ROI score was rated the highest by customers who have used Veolia North America's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
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Veolia North America ROI Score by Industry
Veolia North America's ROI score was rated 3.1 stars by Tech industry customers.
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Veolia North America Customer Satisfaction (CSAT)
Veolia North America Customer Satisfaction (CSAT) Score
48 / 100
Veolia North America has an overall Customer Satisfaction score of 48 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
15%
Satisfied
33%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
19%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Veolia North America Customer Satisfaction
Veolia North America's Customer Satisfaction score was rated highest by customers who have used Veolia North America's products/services for 2 to 5 Years, and rated lowest by Caucasian customers.
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Ranked Veolia North America Customer Satisfaction the Highest
Ranked Veolia North America Customer Satisfaction the Lowest
Veolia North America Customer Satisfaction Score by Gender
Veolia North America's Customer Satisfaction score was rated 63 by Male customers on Comparably.
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63 / 100
MaleVery Satisfied | 25% | |
|---|---|---|
Satisfied | 38% | |
Neither Satisfied nor Dissatisfied | 25% | |
Dissatisfied | 0% | |
Very Dissatisfied | 12% |
Veolia North America Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Veolia North America's Customer Satisfaction (CSAT) score was rated 33% according to Caucasian users and customers.
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33 / 100
Very Satisfied
0%
Satisfied
33%
Neither Satisfied nor Dissatisfied
34%
Dissatisfied
0%
Very Dissatisfied
33%
CSAT according to African American/Black
Veolia North America's Customer Satisfaction (CSAT) score was rated 66% according to African American/Black users and customers.
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66 / 100
Very Satisfied
33%
Satisfied
33%
Neither Satisfied nor Dissatisfied
34%
Dissatisfied
0%
Very Dissatisfied
0%
Veolia North America Customer Satisfaction Score by Usage
Veolia North America's Customer Satisfaction score was rated 67 points by customers who have used Veolia North America's products/services for 2 to 5 Years, and by customers with Less than 1 Year of usage.
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Veolia North America Customer Satisfaction Score by Industry
Veolia North America's Customer Satisfaction score was rated 66 points by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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"label": "Tech",
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}Veolia North America Customer Service
3.3/5
Veolia North America has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.
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About Veolia North America's Customer Service
Website
http://www.veolianorthamerica.com
Quick Insights into Veolia North America Customer Service
Veolia North America's Customer Service score was rated highest by customers ages 31-35, and rated lowest by Caucasian customers.
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Ranked Veolia North America Customer Service the Highest
Ranked Veolia North America Customer Service the Lowest
Veolia North America Customer Service Score by Gender
Veolia North America's Customer Service score was rated 3.2 by Male customers on Comparably.
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Male
3.2/5
Female
N/A
Veolia North America Customer Service Score by Ethnicity
Veolia North America's Customer Service score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Veolia North America.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.6 | Caucasian | 2.6 |
African American/Black 3.3 | African American/Black | 3.3 |
Veolia North America Customer Service Score by Age
Veolia North America's Customer Service score was rated 3.3 stars by customers ages 31-35 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Veolia North America.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
31-35 3.3 | 31-35 | 3.3 |
Veolia North America Customer Service Score by Usage
Veolia North America's Customer Service score was rated the highest by customers who have used Veolia North America's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
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Veolia North America Customer Service Score by Industry
Veolia North America's Customer Service score was rated 3.1 stars by Tech industry customers.
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Veolia North America as an Employer
3.0/5
Veolia North America has a 3.0/5 stars for its overall company culture rated by their employees
bottom
45%
Consumer vs. Employees
Veolia North America scored a -8 for Net Promoter Score and a -16 for Employee Net Promoter Score. NPS gauges how likely a customer of Veolia North America would recommend the brand to a friend. ENPS measures how likely Veolia North America employees would recommend working at Veolia North America to a friend.
Net Promoter Score
-8
NPS Score
| 32% | Promoters |
|---|---|
| 28% | Passive |
| 40% | Detractors |
Employee Net Promoter Score
-16
eNPS Score
| 29% | Promoters |
|---|---|
| 26% | Passive |
| 45% | Detractors |
