-51
NPS
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VeraSafe
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About VeraSafe's Brand
VeraSafe is a company that provides website verification, privacy, and security programs for e-commerce websites.
Brand at a Glance
76%
Customer Loyalty
3.8/5
Product Quality
3.5/5
Pricing
4.1/5
Customer Service
VeraSafe NPS
VeraSafe's Net Promoter Score (NPS) is a -51 with 16% Promoters, 17% Passives, and 67% Detractors. Net Promoter Score tracks whether VeraSafe's customers would recommend using the product based on a scale of -100 to 100.
VeraSafe Overall NPS
| 16% | Promoters |
|---|---|
| 17% | Passives |
| 67% | Detractors |
VeraSafe NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2024 -100 | Feb 2024 | -100 |
May 2024 -100 | May 2024 | -100 |
Aug 2024 -66 | Aug 2024 | -66 |
Oct 2024 -80 | Oct 2024 | -80 |
Jan 2025 -51 | Jan 2025 | -51 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
VeraSafe Customer Loyalty
76%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
76% of VeraSafe users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
VeraSafe Product Quality
3.8/5
VeraSafe has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock VeraSafe's overall Product Quality score rated by its users and customers.
VeraSafe Product Information
VeraSafe’s product quality score is a 3.8 out of 5 as rated by its users and customers.
- Website
- http://www.verasafe.com
- Company Size
- 51-200 Employees
Industry
Tech
Ecommerce and Marketplaces
VeraSafe Pricing
VeraSafe ROI & Value For Money
3.5/5
VeraSafe has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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VeraSafe Customer Satisfaction (CSAT)
VeraSafe Customer Satisfaction (CSAT) Score
33 / 100
VeraSafe has an overall Customer Satisfaction score of 33 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
16%
Satisfied
17%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
17%
Very Dissatisfied
17%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
VeraSafe Customer Service
4.1/5
VeraSafe has an overall Customer Service score of 4.1 out of 5 stars rated by its users and customers.
Sign Up to unlock VeraSafe's overall Customer Service score rated by its users and customers.
About VeraSafe's Customer Service
Address
60 Federal Street, Boston, MA
Website
http://www.verasafe.com
Phone Number
1-888-376-1079
VeraSafe as an Employer
Consumer vs. Employees
VeraSafe scored a -51 for Net Promoter Score and a -33 for Employee Net Promoter Score. NPS gauges how likely a customer of VeraSafe would recommend the brand to a friend. ENPS measures how likely VeraSafe employees would recommend working at VeraSafe to a friend.
Net Promoter Score
-51
NPS Score
| 16% | Promoters |
|---|---|
| 17% | Passive |
| 67% | Detractors |
Employee Net Promoter Score
-33
eNPS Score
| 28% | Promoters |
|---|---|
| 11% | Passive |
| 61% | Detractors |
