-50
NPS
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Brand Page
Verndale
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About Verndale's Brand
An Experience Technology Company
Brand at a Glance
53%
Customer Loyalty
2.6/5
Product Quality
2.6/5
Pricing
2.6/5
Customer Service
Verndale NPS
Verndale's Net Promoter Score (NPS) is a -50 with 25% Promoters, 0% Passives, and 75% Detractors. Net Promoter Score tracks whether Verndale's customers would recommend using the product based on a scale of -100 to 100.
Verndale Overall NPS
| 25% | Promoters |
|---|---|
| 0% | Passives |
| 75% | Detractors |
Verndale NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2020 -100 | May 2020 | -100 |
May 2021 0 | May 2021 | 0 |
Sep 2022 -33 | Sep 2022 | -33 |
Mar 2024 -50 | Mar 2024 | -50 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Verndale Customer Loyalty
53%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
53% of Verndale users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Verndale Product Quality
2.6/5
Verndale has an overall Product Quality score of 2.6 out of 5 stars rated by its users and customers.
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Verndale Product Information
Verndale’s product quality score is a 2.6 out of 5 as rated by its users and customers.
- Website
- http://www.verndale.com
- Company Size
- 51-200 Employees
Industry
Tech
Analytics
SaaS
Verndale Pricing
Verndale ROI & Value For Money
2.6/5
Verndale has a value for money and ROI score of 2.6 out of 5 stars rated by its users and customers.
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Verndale Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
50%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Verndale Customer Service
2.6/5
Verndale has an overall Customer Service score of 2.6 out of 5 stars rated by its users and customers.
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About Verndale's Customer Service
Address
28 Damrell St. Suite 300, Boston, MA
Website
http://www.verndale.com
Phone Number
866-942-8376
Verndale as an Employer
3.4/5
Verndale has a 3.4/5 stars for its overall company culture rated by their employees
top
30%
Consumer vs. Employees
Verndale scored a -50 for Net Promoter Score and a 18 for Employee Net Promoter Score. NPS gauges how likely a customer of Verndale would recommend the brand to a friend. ENPS measures how likely Verndale employees would recommend working at Verndale to a friend.
Net Promoter Score
-50
NPS Score
| 25% | Promoters |
|---|---|
| 0% | Passive |
| 75% | Detractors |
Employee Net Promoter Score
18
eNPS Score
| 45% | Promoters |
|---|---|
| 28% | Passive |
| 27% | Detractors |
