-100
NPS
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Vervent
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About Vervent's Brand
At Vervent, we empower success – for our employees, for our client partners and for ourselves. Our industry leading clients, ranging from Fintechs to the Auto industry and beyond, can focus on growing their business because our team expertly handles their financial servicing needs. We drive their customer service and financial transactions, and ensure their businesses are positioned to accelerate by offering top-flight compliance, IT, data analysis, strategic and creative solutions. We are stealth supporters of their success because our quality team delivers what they need, when they need it with the highest degree of integrity and accuracy. How do we do this? By hiring the best people. People who are excited to work smart, meet daily challenges and have a contagious passion to win.
Brand at a Glance
55%
Customer Loyalty
2.2/5
Product Quality
1.5/5
Pricing
2.2/5
Customer Service
Vervent NPS
Vervent's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Vervent's customers would recommend using the product based on a scale of -100 to 100.
Vervent Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Vervent NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2020 -100 | Jul 2020 | -100 |
Apr 2021 -100 | Apr 2021 | -100 |
Feb 2023 -100 | Feb 2023 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Vervent Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of Vervent users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Vervent Product Quality
2.2/5
Vervent has an overall Product Quality score of 2.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Vervent's overall Product Quality score rated by its users and customers.
Vervent Product Information
Vervent’s product quality score is a 2.2 out of 5 as rated by its users and customers.
- Website
- https://www.vervent.com/
- Company Size
- 501-1,000 Employees
Industry
Banking and Financial Services
Vervent Pricing
Vervent ROI & Value For Money
1.5/5
Vervent has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
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Vervent Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Vervent Customer Service
2.2/5
Vervent has an overall Customer Service score of 2.2 out of 5 stars rated by its users and customers.
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About Vervent's Customer Service
Address
10182 Telesis Ct. Ste 300, San Diego, CA 92121
Website
https://www.vervent.com/
Phone Number
(888) 486-2509
Vervent's Social Links
Vervent as an Employer
4.6/5
Vervent has a 4.6/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Vervent scored a -100 for Net Promoter Score and a 56 for Employee Net Promoter Score. NPS gauges how likely a customer of Vervent would recommend the brand to a friend. ENPS measures how likely Vervent employees would recommend working at Vervent to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
56
eNPS Score
| 70% | Promoters |
|---|---|
| 16% | Passive |
| 14% | Detractors |
