-40
NPS
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Videojet Technologies
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About Videojet Technologies' Brand
Videojet develops and manufactures high quality industrial printers designed with your real-world goals in mind.
Brand at a Glance
69%
Customer Loyalty
2.3/5
Product Quality
2.5/5
Pricing
2.7/5
Customer Service
Videojet Technologies NPS
Videojet Technologies's Net Promoter Score (NPS) is a -40 with 21% Promoters, 18% Passives, and 61% Detractors. Net Promoter Score tracks whether Videojet Technologies's customers would recommend using the product based on a scale of -100 to 100.
Videojet Technologies Overall NPS
| 21% | Promoters |
|---|---|
| 18% | Passives |
| 61% | Detractors |
Videojet Technologies NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2023 -53 | Dec 2023 | -53 |
Mar 2024 -57 | Mar 2024 | -57 |
Apr 2024 -48 | Apr 2024 | -48 |
Jun 2024 -44 | Jun 2024 | -44 |
Nov 2024 -40 | Nov 2024 | -40 |
Dec 2024 -42 | Dec 2024 | -42 |
Jan 2025 -44 | Jan 2025 | -44 |
Feb 2025 -39 | Feb 2025 | -39 |
Jun 2025 -40 | Jun 2025 | -40 |
Oct 2025 -42 | Oct 2025 | -42 |
Mar 2026 -45 | Mar 2026 | -45 |
Apr 2026 -40 | Apr 2026 | -40 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Videojet Technologies NPS by Gender
Videojet Technologies's NPS was rated -29 by Male customers on Comparably.
Male
-29
Videojet Technologies's NPS was rated -29 by Male customers on Comparably.
14%
Promoters
43%
Passives
43%
Detractors
Female
N/A
Videojet Technologies's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Videojet Technologies NPS by Ethnicity
Videojet Technologies's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -60 | Caucasian | -60 |
Asian or Pacific Islander 0 | Asian or Pacific Islander | 0 |
Videojet Technologies NPS by Usage
Videojet Technologies's NPS was rated 0 points by customers who have used Videojet Technologies's products/services for 1 to 2 Years, and by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years 0 | 1 to 2 Years | 0 |
Over 10 Years 0 | Over 10 Years | 0 |
Videojet Technologies Customer Reviews
Out of the 2 Videojet Technologies customer reviews 1 was positive and 1 was constructive. Videojet Technologies customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Videojet Technologies Customer Loyalty
69%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
69% of Videojet Technologies users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Videojet Technologies Customer Loyalty Score by Gender
Videojet Technologies's Customer Loyalty score was rated 74 by Male customers on Comparably.
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Male
74%
Yes
Female
N/A
Yes
Videojet Technologies Customer Loyalty Score by Ethnicity
Videojet Technologies's Customer Loyalty score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Videojet Technologies.
64
out of 100
Caucasian
100
out of 100
Asian or Pacific Islander
Videojet Technologies Customer Loyalty Score by Usage
Videojet Technologies's Customer Loyalty score was rated the highest by customers who have used Videojet Technologies's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Videojet Technologies Customer Loyalty Score by Industry
Videojet Technologies's Customer Loyalty score was rated 40% by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Videojet Technologies Product Quality
2.3/5
Videojet Technologies has an overall Product Quality score of 2.3 out of 5 stars rated by its users and customers.
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Videojet Technologies Product Information
Videojet Technologies’s product quality score is a 2.3 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Videojet Technologies's product the highest.
- Website
- http://www.videojet.com
- Company Size
- 501-1,000 Employees
Industry
Tech
Business Services
Media
Sports & Entertainment
Quick Insights into Videojet Technologies Product Quality
Videojet Technologies's Product Quality score was rated highest by customers who have used Videojet Technologies's products/services for 1 to 2 Years, and rated lowest by customers who have used Videojet Technologies's products/services for Over 10 Years.
Sign Up to unlock insights into how customers have ranked Videojet Technologies' Product Quality.
Ranked Videojet Technologies Product Quality the Highest
Ranked Videojet Technologies Product Quality the Lowest
Videojet Technologies Product Quality Score by Gender
Videojet Technologies's Product Quality score was rated 3 by Male customers on Comparably.
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Male
3/5
Female
N/A
Videojet Technologies Product Quality Score by Ethnicity
Videojet Technologies's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Videojet Technologies.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.9 | Caucasian | 1.9 |
Asian or Pacific Islander 4 | Asian or Pacific Islander | 4 |
Videojet Technologies Product Quality Score by Usage
Videojet Technologies's Product Quality score was rated the highest by customers who have used Videojet Technologies's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Videojet Technologies Product Quality Score by Industry
Videojet Technologies's Product Quality score was rated 2.3 stars by Tech industry customers.
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Videojet Technologies Pricing
Videojet Technologies ROI & Value For Money
2.5/5
Videojet Technologies has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.
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Videojet Technologies Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into Videojet Technologies ROI
Videojet Technologies's ROI score was rated highest by customers who have used Videojet Technologies's products/services for 1 to 2 Years, and rated lowest by Caucasian customers.
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Ranked Videojet Technologies ROI the Highest
Ranked Videojet Technologies ROI the Lowest
Videojet Technologies ROI Score by Gender
Videojet Technologies's ROI score was rated 3 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Videojet Technologies.
Male
3/5
Female
N/A
Videojet Technologies ROI Score by Ethnicity
Videojet Technologies's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Videojet Technologies.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.9 | Caucasian | 1.9 |
Asian or Pacific Islander 4.1 | Asian or Pacific Islander | 4.1 |
Videojet Technologies ROI Score by Usage
Videojet Technologies's ROI score was rated the highest by customers who have used Videojet Technologies's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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Videojet Technologies ROI Score by Industry
Videojet Technologies's ROI score was rated 2.3 stars by Tech industry customers.
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Videojet Technologies Customer Satisfaction (CSAT)
Videojet Technologies Customer Satisfaction (CSAT) Score
45 / 100
Videojet Technologies has an overall Customer Satisfaction score of 45 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
9%
Satisfied
36%
Neither Satisfied nor Dissatisfied
5%
Dissatisfied
5%
Very Dissatisfied
45%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Videojet Technologies Customer Satisfaction
Videojet Technologies's Customer Satisfaction score was rated highest by customers who have used Videojet Technologies's products/services for 1 to 2 Years, and rated lowest by customers who have used Videojet Technologies's products/services for Over 10 Years.
Sign Up to unlock insights into how customers have ranked Videojet Technologies' Customer Satisfaction.
Ranked Videojet Technologies Customer Satisfaction the Highest
Ranked Videojet Technologies Customer Satisfaction the Lowest
Videojet Technologies Customer Satisfaction Score by Gender
Videojet Technologies's Customer Satisfaction score was rated 71 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Videojet Technologies.
71 / 100
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 71% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 29% |
Videojet Technologies Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Videojet Technologies' Customer Satisfaction (CSAT) score was rated 50% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Videojet Technologies.
50 / 100
Very Satisfied
0%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
CSAT according to Asian or Pacific Islander
Videojet Technologies' Customer Satisfaction (CSAT) score was rated 100% according to Asian or Pacific Islander users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Videojet Technologies.
100 / 100
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
Videojet Technologies Customer Satisfaction Score by Usage
Videojet Technologies's Customer Satisfaction score was rated the highest by customers who have used Videojet Technologies's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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Videojet Technologies Customer Service
2.7/5
Videojet Technologies has an overall Customer Service score of 2.7 out of 5 stars rated by its users and customers.
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About Videojet Technologies's Customer Service
Address
Wood Dale, IL
Website
http://www.videojet.com
Phone Number
630-860-7300
Quick Insights into Videojet Technologies Customer Service
Videojet Technologies's Customer Service score was rated highest by customers who have used Videojet Technologies's products/services for 1 to 2 Years, and rated lowest by Caucasian customers.
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Ranked Videojet Technologies Customer Service the Highest
Ranked Videojet Technologies Customer Service the Lowest
Videojet Technologies Customer Service Score by Gender
Videojet Technologies's Customer Service score was rated 3.1 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Videojet Technologies.
Male
3.1/5
Female
N/A
Videojet Technologies Customer Service Score by Ethnicity
Videojet Technologies's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Videojet Technologies.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2 | Caucasian | 2 |
Asian or Pacific Islander 4.1 | Asian or Pacific Islander | 4.1 |
Videojet Technologies Customer Service Score by Usage
Videojet Technologies's Customer Service score was rated the highest by customers who have used Videojet Technologies's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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Videojet Technologies Customer Service Score by Industry
Videojet Technologies's Customer Service score was rated 2.6 stars by Tech industry customers.
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Videojet Technologies as an Employer
2.8/5
Videojet Technologies has a 2.8/5 stars for its overall company culture rated by their employees
bottom
5%
CEO of Videojet Technologies
In the Bottom 5% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Videojet Technologies scored a -40 for Net Promoter Score and a -53 for Employee Net Promoter Score. NPS gauges how likely a customer of Videojet Technologies would recommend the brand to a friend. ENPS measures how likely Videojet Technologies employees would recommend working at Videojet Technologies to a friend.
Net Promoter Score
-40
NPS Score
| 21% | Promoters |
|---|---|
| 18% | Passive |
| 61% | Detractors |
Employee Net Promoter Score
-53
eNPS Score
| 7% | Promoters |
|---|---|
| 33% | Passive |
| 60% | Detractors |
