Viking Cruises – Customer service. Every time I called, was on hold for at least an hour. The representatives have no authority to actually solve a problem except to offer a voucher. You guys could learm something from Ritz Carlton.

Viking Cruises Claimed Company

We try to make the world a little smaller, change perspectives and create memories that last a lifetime. read more

EMPLOYEE PARTICIPANTS: 259

TOTAL RATINGS: 1503

CEO: Torstein Hagen

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Customer service. Every time I called, was on hold for at least an hour. The representatives have no authority to actually solve a problem except to offer a voucher. You guys could learm something from Ritz Carlton.

Other Employee Reviews for Viking Cruises

Briefly describe your overall experience at your company

I have had a wonderful experience working for Viking over the last 4 years. My hard work was compensated fairly and I received 4 different promotions during my time here so far. I really enjoy the consultative sales approach the company uses and the brand promise that delivers year after year.

What can this brand most improve?

The Administration should take a hard look at the pre-embarking phase. This was just terrible.

What do you value most about this brand?

Experiences, comfort, locations and stsff

What can this brand most improve?

coordination of air flight service

What can this brand most improve?

Better attention to customer desires if possible. I understand covid is major concern of y & me

Rate your company

Viking Cruises – Customer service. Every time I called, was on hold for at least an hour. The representatives have no authority to actually solve a problem except to offer a voucher. You guys could learm something from Ritz Carlton.

Customer service. Every time I called, was on hold for at least an hour. The representatives have no authority to actually solve a problem except to offer a voucher. You guys could learm something from Ritz Carlton.

Other Employee Reviews for Viking Cruises

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