11
NPS
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Brand Page
Vincit
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About Vincit's Brand
Vincit Oy is Software development expert.
Brand at a Glance
60%
Customer Loyalty
3.6/5
Product Quality
4.1/5
Pricing
3.9/5
Customer Service
Vincit NPS
Vincit's Net Promoter Score (NPS) is a 11 with 49% Promoters, 13% Passives, and 38% Detractors. Net Promoter Score tracks whether Vincit's customers would recommend using the product based on a scale of -100 to 100.
Vincit Overall NPS
| 49% | Promoters |
|---|---|
| 13% | Passives |
| 38% | Detractors |
Vincit NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2021 0 | Apr 2021 | 0 |
Apr 2022 0 | Apr 2022 | 0 |
Sep 2022 25 | Sep 2022 | 25 |
Oct 2022 40 | Oct 2022 | 40 |
May 2023 49 | May 2023 | 49 |
Sep 2023 29 | Sep 2023 | 29 |
Feb 2024 13 | Feb 2024 | 13 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Vincit Customer Loyalty
60%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
60% of Vincit users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Vincit Product Quality
3.6/5
Vincit has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Vincit's overall Product Quality score rated by its users and customers.
Vincit Product Information
Vincit’s product quality score is a 3.6 out of 5 as rated by its users and customers.
- Website
- http://www.vincit.com
- Company Size
- 201-500 Employees
Vincit Pricing
Vincit ROI & Value For Money
4.1/5
Vincit has a value for money and ROI score of 4.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Vincit's overall ROI score rated by its users and customers.
Vincit Customer Satisfaction (CSAT)
Vincit Customer Satisfaction (CSAT) Score
60 / 100
Vincit has an overall Customer Satisfaction score of 60 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
60%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
40%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Vincit Customer Service
3.9/5
Vincit has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Vincit's overall Customer Service score rated by its users and customers.
About Vincit's Customer Service
Address
470 Ramona St, Palo Alto, CA
Website
http://www.vincit.com
Phone Number
+358 44 5322630
Vincit as an Employer
3.9/5
Vincit has a 3.9/5 stars for its overall company culture rated by their employees
top
40%
Consumer vs. Employees
Vincit scored a 11 for Net Promoter Score and a 28 for Employee Net Promoter Score. NPS gauges how likely a customer of Vincit would recommend the brand to a friend. ENPS measures how likely Vincit employees would recommend working at Vincit to a friend.
Net Promoter Score
11
NPS Score
| 49% | Promoters |
|---|---|
| 13% | Passive |
| 38% | Detractors |
Employee Net Promoter Score
28
eNPS Score
| 57% | Promoters |
|---|---|
| 14% | Passive |
| 29% | Detractors |
