-20
NPS
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Vino Volo
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About Vino Volo's Brand
Vino Volo is a wine store that operates wine tasting lounges and retail wine shops at 18 airport terminals and 1 city location.
Brand at a Glance
85%
Customer Loyalty
2.5/5
Product Quality
2.6/5
Pricing
3/5
Customer Service
Vino Volo NPS
Vino Volo's Net Promoter Score (NPS) is a -20 with 40% Promoters, 0% Passives, and 60% Detractors. Net Promoter Score tracks whether Vino Volo's customers would recommend using the product based on a scale of -100 to 100.
Vino Volo Overall NPS
| 40% | Promoters |
|---|---|
| 0% | Passives |
| 60% | Detractors |
Vino Volo NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2023 100 | Mar 2023 | 100 |
Jul 2023 33 | Jul 2023 | 33 |
Oct 2023 0 | Oct 2023 | 0 |
Nov 2023 -20 | Nov 2023 | -20 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Vino Volo NPS by Ethnicity
Vino Volo's NPS was rated -34 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -34 | Caucasian | -34 |
Vino Volo Customer Loyalty
85%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
85% of Vino Volo users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Vino Volo Customer Loyalty Score by Ethnicity
Vino Volo's Customer Loyalty score was rated 100% by Caucasian customers on Comparably.
% who answered "Yes"
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100
out of 100
Caucasian
Vino Volo Product Quality
2.5/5
Vino Volo has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
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Vino Volo Product Information
Vino Volo’s product quality score is a 2.5 out of 5 as rated by its users and customers.
- Website
- http://vinovolo.com
- Company Size
- 201-500 Employees
Industry
Tech
Consumer Services
Quick Insights into Vino Volo Product Quality
Vino Volo's Product Quality score was rated highest by Caucasian customers.
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Ranked Vino Volo Product Quality the Highest
Vino Volo Product Quality Score by Ethnicity
Vino Volo's Product Quality score was rated 2.3 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Vino Volo.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.3 | Caucasian | 2.3 |
Vino Volo Pricing
Vino Volo ROI & Value For Money
2.6/5
Vino Volo has a value for money and ROI score of 2.6 out of 5 stars rated by its users and customers.
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Quick Insights into Vino Volo ROI
Vino Volo's ROI score was rated highest by Caucasian customers.
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Ranked Vino Volo ROI the Highest
Vino Volo ROI Score by Ethnicity
Vino Volo's ROI score was rated 2.6 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Vino Volo.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.6 | Caucasian | 2.6 |
Vino Volo Customer Satisfaction (CSAT)
Vino Volo Customer Satisfaction (CSAT) Score
25 / 100
Vino Volo has an overall Customer Satisfaction score of 25 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
25%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
25%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Vino Volo Customer Satisfaction
Vino Volo's Customer Satisfaction score was rated highest by Caucasian customers.
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Ranked Vino Volo Customer Satisfaction the Highest
Vino Volo Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Vino Volo's Customer Satisfaction (CSAT) score was rated 33% according to Caucasian users and customers.
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33 / 100
Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
34%
Vino Volo Customer Service
3/5
Vino Volo has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
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About Vino Volo's Customer Service
Address
San Francisco, CA
Website
http://vinovolo.com
Phone Number
415-255-0100
Quick Insights into Vino Volo Customer Service
Vino Volo's Customer Service score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Vino Volo's Customer Service score.
Ranked Vino Volo Customer Service the Highest
Vino Volo Customer Service Score by Ethnicity
Vino Volo's Customer Service score was rated 3.6 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Vino Volo.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.6 | Caucasian | 3.6 |
Vino Volo as an Employer
Consumer vs. Employees
Vino Volo scored a -20 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Vino Volo would recommend the brand to a friend. ENPS measures how likely Vino Volo employees would recommend working at Vino Volo to a friend.
Net Promoter Score
-20
NPS Score
| 40% | Promoters |
|---|---|
| 0% | Passive |
| 60% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 45% | Promoters |
|---|---|
| 10% | Passive |
| 45% | Detractors |
