-20
NPS
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Visionet Systems
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About Visionet Systems' Brand
Visionet Systems is a digital consultation firm that collaborates with businesses on eCommerce, data management and cloud technology,.
Brand at a Glance
54%
Customer Loyalty
3.1/5
Product Quality
3.3/5
Pricing
3.2/5
Customer Service
Visionet Systems NPS
Visionet Systems's Net Promoter Score (NPS) is a -20 with 20% Promoters, 40% Passives, and 40% Detractors. Net Promoter Score tracks whether Visionet Systems's customers would recommend using the product based on a scale of -100 to 100.
Visionet Systems Overall NPS
| 20% | Promoters |
|---|---|
| 40% | Passives |
| 40% | Detractors |
Visionet Systems NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2020 0 | Dec 2020 | 0 |
Jan 2022 0 | Jan 2022 | 0 |
Mar 2022 33 | Mar 2022 | 33 |
Mar 2023 25 | Mar 2023 | 25 |
Sep 2023 40 | Sep 2023 | 40 |
Feb 2024 17 | Feb 2024 | 17 |
Jun 2024 14 | Jun 2024 | 14 |
Sep 2024 -11 | Sep 2024 | -11 |
Oct 2024 -20 | Oct 2024 | -20 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Visionet Systems NPS by Gender
Visionet Systems's NPS was rated 0 by Male customers on Comparably.
Male
0
Visionet Systems's NPS was rated by Male customers on Comparably.
33%
Promoters
34%
Passives
33%
Detractors
Female
N/A
Visionet Systems's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Visionet Systems Customer Loyalty
54%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
54% of Visionet Systems users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Visionet Systems Customer Loyalty Score by Gender
Visionet Systems's Customer Loyalty score was rated 70 by Male customers on Comparably.
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Male
70%
Yes
Female
N/A
Yes
Visionet Systems Product Quality
3.1/5
Visionet Systems has an overall Product Quality score of 3.1 out of 5 stars rated by its users and customers.
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Visionet Systems Product Information
Visionet Systems’s product quality score is a 3.1 out of 5 as rated by its users and customers.
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Business Services
Enterprise
Hardware and Devices
SaaS
Quick Insights into Visionet Systems Product Quality
Visionet Systems's Product Quality score was rated highest by Male customers.
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Ranked Visionet Systems Product Quality the Highest
Visionet Systems Product Quality Score by Gender
Visionet Systems's Product Quality score was rated 3.3 by Male customers on Comparably.
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Male
3.3/5
Female
N/A
Visionet Systems Pricing
Visionet Systems ROI & Value For Money
3.3/5
Visionet Systems has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
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Quick Insights into Visionet Systems ROI
Visionet Systems's ROI score was rated highest by Male customers.
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Ranked Visionet Systems ROI the Highest
Visionet Systems ROI Score by Gender
Visionet Systems's ROI score was rated 3.8 by Male customers on Comparably.
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Male
3.8/5
Female
N/A
Visionet Systems Customer Satisfaction (CSAT)
Visionet Systems Customer Satisfaction (CSAT) Score
33 / 100
Visionet Systems has an overall Customer Satisfaction score of 33 rated by its users and customers.
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Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
67%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Visionet Systems Customer Service
3.2/5
Visionet Systems has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
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About Visionet Systems's Customer Service
Address
Cranbury, NJ
Website
http://www.visionetsystems.com/
Phone Number
+60 6094520700 ext. 1143
Quick Insights into Visionet Systems Customer Service
Visionet Systems's Customer Service score was rated highest by Male customers.
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Ranked Visionet Systems Customer Service the Highest
Visionet Systems Customer Service Score by Gender
Visionet Systems's Customer Service score was rated 3.6 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Visionet Systems.
Male
3.6/5
Female
N/A
Visionet Systems as an Employer
4.3/5
Visionet Systems has a 4.3/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Visionet Systems scored a -20 for Net Promoter Score and a 16 for Employee Net Promoter Score. NPS gauges how likely a customer of Visionet Systems would recommend the brand to a friend. ENPS measures how likely Visionet Systems employees would recommend working at Visionet Systems to a friend.
Net Promoter Score
-20
NPS Score
| 20% | Promoters |
|---|---|
| 40% | Passive |
| 40% | Detractors |
Employee Net Promoter Score
16
eNPS Score
| 44% | Promoters |
|---|---|
| 28% | Passive |
| 28% | Detractors |
