-20
NPS
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Viskase Companies Inc
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About Viskase Companies Inc's Brand
VISKASE(R) Companies, Inc. was founded in Chicago, Illinois in 1925, originally as The Visking Company, when we invented and introduced the fi
Brand at a Glance
83%
Customer Loyalty
3.5/5
Product Quality
2.9/5
Pricing
2.9/5
Customer Service
Viskase Companies Inc NPS
Viskase Companies Inc's Net Promoter Score (NPS) is a -20 with 20% Promoters, 40% Passives, and 40% Detractors. Net Promoter Score tracks whether Viskase Companies Inc's customers would recommend using the product based on a scale of -100 to 100.
Viskase Companies Inc Overall NPS
| 20% | Promoters |
|---|---|
| 40% | Passives |
| 40% | Detractors |
Viskase Companies Inc NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2021 0 | Jul 2021 | 0 |
Jun 2022 -50 | Jun 2022 | -50 |
Jul 2023 -33 | Jul 2023 | -33 |
Mar 2024 -50 | Mar 2024 | -50 |
Feb 2025 -20 | Feb 2025 | -20 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Viskase Companies Inc NPS by Gender
Viskase Companies Inc's NPS was rated -33 by Male customers on Comparably.
Male
-33
Viskase Companies Inc's NPS was rated -33 by Male customers on Comparably.
0%
Promoters
67%
Passives
33%
Detractors
Female
N/A
Viskase Companies Inc's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Viskase Companies Inc Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of Viskase Companies Inc users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Viskase Companies Inc Customer Loyalty Score by Gender
Viskase Companies Inc's Customer Loyalty score was rated 100 by Male customers on Comparably.
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Male
100%
Yes
Female
N/A
Yes
Viskase Companies Inc Product Quality
3.5/5
Viskase Companies Inc has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
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Viskase Companies Inc Product Information
Viskase Companies Inc’s product quality score is a 3.5 out of 5 as rated by its users and customers.
- Website
- http://viskase.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Consumer Services
Quick Insights into Viskase Companies Inc Product Quality
Viskase Companies Inc's Product Quality score was rated highest by Male customers.
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Ranked Viskase Companies Inc Product Quality the Highest
Viskase Companies Inc Product Quality Score by Gender
Viskase Companies Inc's Product Quality score was rated 3.1 by Male customers on Comparably.
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Male
3.1/5
Female
N/A
Viskase Companies Inc Pricing
Viskase Companies Inc ROI & Value For Money
2.9/5
Viskase Companies Inc has a value for money and ROI score of 2.9 out of 5 stars rated by its users and customers.
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Quick Insights into Viskase Companies Inc ROI
Viskase Companies Inc's ROI score was rated highest by Male customers.
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Ranked Viskase Companies Inc ROI the Highest
Viskase Companies Inc ROI Score by Gender
Viskase Companies Inc's ROI score was rated 2.5 by Male customers on Comparably.
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Male
2.5/5
Female
N/A
Viskase Companies Inc Customer Satisfaction (CSAT)
Viskase Companies Inc Customer Satisfaction (CSAT) Score
67 / 100
Viskase Companies Inc has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
34%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Viskase Companies Inc Customer Service
2.9/5
Viskase Companies Inc has an overall Customer Service score of 2.9 out of 5 stars rated by its users and customers.
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About Viskase Companies Inc's Customer Service
Address
8205 South Cass Avenue Suite 115, Darien, IL 60561
Website
http://viskase.com
Phone Number
(800)323-8562
Quick Insights into Viskase Companies Inc Customer Service
Viskase Companies Inc's Customer Service score was rated highest by Male customers.
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Ranked Viskase Companies Inc Customer Service the Highest
Viskase Companies Inc Customer Service Score by Gender
Viskase Companies Inc's Customer Service score was rated 2.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Viskase Companies Inc.
Male
2.5/5
Female
N/A
Viskase Companies Inc as an Employer
3.3/5
Viskase Companies Inc has a 3.3/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
Viskase Companies Inc scored a -20 for Net Promoter Score and a -14 for Employee Net Promoter Score. NPS gauges how likely a customer of Viskase Companies Inc would recommend the brand to a friend. ENPS measures how likely Viskase Companies Inc employees would recommend working at Viskase Companies Inc to a friend.
Net Promoter Score
-20
NPS Score
| 20% | Promoters |
|---|---|
| 40% | Passive |
| 40% | Detractors |
Employee Net Promoter Score
-14
eNPS Score
| 43% | Promoters |
|---|---|
| 0% | Passive |
| 57% | Detractors |
