-100
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Viz.ai
Marketing or Exec? Claim Your Free Account
About Viz.ai's Brand
Viz.ai is the pioneer in the use of AI algorithms and machine learning to increase the speed of diagnosis and care, covering more than 200 million lives across 1,200+ hospitals and health systems in the U.S. and Europe. The AI-powered Viz Platform is an intelligent care coordination solution that identifies more patients with a particular disease, informs critical decisions at the point of care, and optimizes care pathways and helps improve outcomes. Backed by clinical data, the Viz Platform delivers significant value to patients, providers, and pharmaceutical and medical device companies. The company was named to the Forbes 2021 Next Billion-Dollar Startups list of the 25 fastest-growing venture-backed startups and has been on the Forbes AI 50 list for three consecutive years. For more information visit viz.ai.
Brand at a Glance
10%
Customer Loyalty
2.5/5
Product Quality
2.5/5
Pricing
2.5/5
Customer Service
Viz.ai NPS
Viz.ai's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Viz.ai's customers would recommend using the product based on a scale of -100 to 100.
Viz.ai Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Viz.ai NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2025 -100 | Jan 2025 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Viz.ai Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Viz.ai users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Viz.ai Product Quality
2.5/5
Viz.ai has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Viz.ai's overall Product Quality score rated by its users and customers.
Viz.ai Product Information
Viz.ai’s product quality score is a 2.5 out of 5 as rated by its users and customers.
- Website
- https://viz.ai
- Company Size
- 201-500 Employees
Industry
Tech
AI, Big Data and Analytics
Healthcare
SaaS
Viz.ai Pricing
Viz.ai ROI & Value For Money
2.5/5
Viz.ai has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Viz.ai's overall ROI score rated by its users and customers.
Viz.ai Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
100%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Viz.ai Customer Service
2.5/5
Viz.ai has an overall Customer Service score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Viz.ai's overall Customer Service score rated by its users and customers.
About Viz.ai's Customer Service
Address
1819 Polk Street #293, San Francisco, CA 94109
Website
https://viz.ai
Viz.ai's Social Links
Viz.ai as an Employer
4.7/5
Viz.ai has a 4.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Viz.ai scored a -100 for Net Promoter Score and a 62 for Employee Net Promoter Score. NPS gauges how likely a customer of Viz.ai would recommend the brand to a friend. ENPS measures how likely Viz.ai employees would recommend working at Viz.ai to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
62
eNPS Score
| 72% | Promoters |
|---|---|
| 18% | Passive |
| 10% | Detractors |
