-100
NPS
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Volvo Car USA
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About Volvo Car USA's Brand
From the very outset Volvo Cars has been a car brand for people who care about the world we live in and the people around us. We have made it our mission to make life easier, better and safer for everyone. We want to provide the freedom to move in a personal, sustainable and safe way.
Brand at a Glance
71%
Customer Loyalty
1.5/5
Product Quality
1.6/5
Pricing
1.5/5
Customer Service
Volvo Car USA NPS
Volvo Car USA's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Volvo Car USA's customers would recommend using the product based on a scale of -100 to 100.
Volvo Car USA Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Volvo Car USA NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2023 -100 | May 2023 | -100 |
Oct 2023 -100 | Oct 2023 | -100 |
Mar 2024 -100 | Mar 2024 | -100 |
Apr 2024 -100 | Apr 2024 | -100 |
Oct 2024 -100 | Oct 2024 | -100 |
Jan 2025 -100 | Jan 2025 | -100 |
May 2025 -100 | May 2025 | -100 |
Feb 2026 -100 | Feb 2026 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Volvo Car USA NPS by Gender
Volvo Car USA's NPS was rated -100 by both Female and Male customers on Comparably.
Male
-100
Volvo Car USA's NPS was rated -100 by Male customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Female
-100
Volvo Car USA's NPS was rated -100 by Female customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Volvo Car USA NPS by Ethnicity
Volvo Car USA's NPS was rated -100 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -100 | Caucasian | -100 |
Volvo Car USA NPS by Usage
Volvo Car USA's NPS was rated -100 points by customers who have used Volvo Car USA's products/services for Less than 1 Year, and by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -100 | Less than 1 Year | -100 |
Over 10 Years -100 | Over 10 Years | -100 |
Volvo Car USA Customer Reviews
Out of the 3 Volvo Car USA customer reviews 0 were positive and 3 were constructive. Volvo Car USA customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
Volvo Car USA Customer Loyalty
71%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
71% of Volvo Car USA users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Volvo Car USA Customer Loyalty Score by Gender
Male customers rated Volvo Car USA's Customer Loyalty score 14% higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Volvo Car USA.
Male
78%
Yes
Female
64%
Yes
Volvo Car USA Customer Loyalty Score by Ethnicity
Volvo Car USA's Customer Loyalty score was rated 70% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Volvo Car USA.
70
out of 100
Caucasian
Volvo Car USA Customer Loyalty Score by Usage
Volvo Car USA's Customer Loyalty score was rated the highest by customers who have used Volvo Car USA's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Volvo Car USA Product Quality
1.5/5
Volvo Car USA has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Volvo Car USA's overall Product Quality score rated by its users and customers.
Volvo Car USA Product Information
Volvo Car USA’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- http://www.volvocars.com/us
- Company Size
- 501-1,000 Employees
Industry
Automotive and Transportation
Quick Insights into Volvo Car USA Product Quality
Volvo Car USA's Product Quality score was rated highest by Caucasian customers, and rated lowest by customers who have used Volvo Car USA's products/services for Over 10 Years.
Sign Up to unlock insights into how customers have ranked Volvo Car USA's Product Quality.
Ranked Volvo Car USA Product Quality the Highest
Ranked Volvo Car USA Product Quality the Lowest
Volvo Car USA Product Quality Score by Gender
Volvo Car USA's Product Quality score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Volvo Car USA.
Male
1.5/5
Female
1.5/5
Volvo Car USA Product Quality Score by Ethnicity
Volvo Car USA's Product Quality score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Volvo Car USA.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Volvo Car USA Product Quality Score by Usage
Volvo Car USA's Product Quality score was rated 1.5 stars by customers who have used Volvo Car USA's products/services for Less than 1 Year, and by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Volvo Car USA Pricing
Volvo Car USA ROI & Value For Money
1.6/5
Volvo Car USA has a value for money and ROI score of 1.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Volvo Car USA's overall ROI score rated by its users and customers.
Quick Insights into Volvo Car USA ROI
Volvo Car USA's ROI score was rated highest by customers who have used Volvo Car USA's products/services for Less than 1 Year, and rated lowest by customers who have used Volvo Car USA's products/services for Over 10 Years.
Sign Up to unlock insights into how customers have ranked Volvo Car USA's ROI score.
Ranked Volvo Car USA ROI the Highest
Ranked Volvo Car USA ROI the Lowest
Volvo Car USA ROI Score by Gender
Volvo Car USA's ROI score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Volvo Car USA.
Male
1.5/5
Female
1.5/5
Volvo Car USA ROI Score by Ethnicity
Volvo Car USA's ROI score was rated 1.6 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Volvo Car USA.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.6 | Caucasian | 1.6 |
Volvo Car USA ROI Score by Usage
Volvo Car USA's ROI score was rated the highest by customers who have used Volvo Car USA's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Volvo Car USA Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
10%
Very Dissatisfied
80%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Volvo Car USA Customer Satisfaction
Volvo Car USA's Customer Satisfaction score was rated highest by Caucasian customers, and rated lowest by customers who have used Volvo Car USA's products/services for Over 10 Years.
Sign Up to unlock insights into how customers have ranked Volvo Car USA's Customer Satisfaction.
Ranked Volvo Car USA Customer Satisfaction the Highest
Ranked Volvo Car USA Customer Satisfaction the Lowest
Volvo Car USA Customer Satisfaction Score by Gender
Volvo Car USA's Customer Satisfaction score was rated 0 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Volvo Car USA.
0
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 100% |
0
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 20% | |
Dissatisfied | 20% | |
Very Dissatisfied | 60% |
Volvo Car USA Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Volvo Car USA's Customer Satisfaction (CSAT) score was rated 0% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Volvo Car USA.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
17%
Very Dissatisfied
83%
Volvo Car USA Customer Satisfaction Score by Usage
Volvo Car USA's Customer Satisfaction score was rated 0 points by customers who have used Volvo Car USA's products/services for Less than 1 Year, and by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Volvo Car USA Customer Service
1.5/5
Volvo Car USA has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
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About Volvo Car USA's Customer Service
Address
Mahwah, NJ 07430
Website
http://www.volvocars.com/us
Volvo Car USA's Social Links
Quick Insights into Volvo Car USA Customer Service
Volvo Car USA's Customer Service score was rated highest by Caucasian customers, and rated lowest by customers who have used Volvo Car USA's products/services for Over 10 Years.
Sign Up to unlock insights into how customers have ranked Volvo Car USA's Customer Service score.
Ranked Volvo Car USA Customer Service the Highest
Ranked Volvo Car USA Customer Service the Lowest
Volvo Car USA Customer Service Score by Gender
Volvo Car USA's Customer Service score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Volvo Car USA.
Male
1.5/5
Female
1.5/5
Volvo Car USA Customer Service Score by Ethnicity
Volvo Car USA's Customer Service score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Volvo Car USA.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Volvo Car USA Customer Service Score by Usage
Volvo Car USA's Customer Service score was rated 1.5 stars by customers who have used Volvo Car USA's products/services for Less than 1 Year, and by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Volvo Car USA as an Employer
4.7/5
Volvo Car USA has a 4.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Volvo Car USA scored a -100 for Net Promoter Score and a 51 for Employee Net Promoter Score. NPS gauges how likely a customer of Volvo Car USA would recommend the brand to a friend. ENPS measures how likely Volvo Car USA employees would recommend working at Volvo Car USA to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
51
eNPS Score
| 63% | Promoters |
|---|---|
| 25% | Passive |
| 12% | Detractors |
