Vrbo Employee Reviews
Out of 260 Vrbo employee reviews, 21% were positive. The remaining 79% were constructive reviews with the goal of helping Vrbo improve their work culture. The Customer Support team, with 73% positive reviews, reports the best experience at Vrbo compared to all other departments at the company. The Marketing team offered the most constructive feedback, with 50% of that department's reviews constructive in nature.
Briefly describe your overall experience at your company
What do you like best about the leadership team?
Cooperating, Professional, Helpful, Friendly & Supportive.
I need to sprak to a person
The transparency and teamwork is astounding!
Review from Customer Support Dept
They are candid and transparent about the decisions they make
They respond to feed back with action, they are available, and very supportive.
Review from Marketing Dept
What does the leadership team need to get better at?
get english speaking support that can actually have ability to solve problems.
Vrbo Teleperformance Romania are asking emplyess to install camears while working from home which is against privacy
Review from Customer Support Dept
Unite the internal teams and stop trying to catch airbnb. We're not them.
Respect of employees and of one another; adherence to non-discrimination (ALL categories) and harassment laws.
Review from Marketing Dept
What is the best part about your compensation package?
The fact that people get paid anything for this service is astounding!
Sick & vacation days and excellent benefits
Review from Customer Support Dept
Excellent medical insurance, wellness package, travel reimbursement and bonuses
Very inexpensive premium on highest level of health coverage, 401k matching, and discounted stock options.
Review from Marketing Dept
equity that vest quarterly, bonus, review process
Why do you feel undervalued and what would make you feel better about your compensation?
Teleperformance Romania is a BPO that undermine employees rights
Review from Customer Support Dept
What are some of the best things about your team?
Their persistency to resolve issues and teamwork
Review from Customer Support Dept
Smart, hardworking and kind. It feels like a work family.
There's true diversity. Not just race/ethnicity, but age, professional background, and educational background.
Review from Marketing Dept
Collaboration, One Team attitude, support, fun
There's a high amount of trust and collaboration. Great talent and nice people.
What do your coworkers need to improve and how could you work together better?
Have the tools to fix problems, be better communicators.
More confidence and respect from the BPO
Review from Customer Support Dept
Stop trying to compete with each other. We need to unify to succeed.
Teams need to collaborate more effectively. The obsessive desire to WIN anything and everything might make sense in terms of crushing the competition but not internally.
Review from Marketing Dept
What is most positive about the culture and environment at your company?
How inclusive we are for all types of people!
Review from Customer Support Dept
People are honest and kind and happy to listen when you have a problem that needs to be worked out. Everyone has a One Tram approach.
The focus on scientific mindset, and the access to learning opportunities.
Review from Marketing Dept
Strong culture, positive environment, great flexibility and fantastic benefits
The whole vibe is pretty positive. it helps that our offices are so nice with plenty of natural light and photos of people on vacation
What needs to change to make the company culture better?
Train, get higher quality people and top down management that actually cares about end product.
More professionalism from the executive ranks, and the same level of performance set for all teams within the company.
Review from Marketing Dept
What did you like most about the interview process?
The positive attitude everyone brings that makes you feel relaxed when interviewing
Review from Customer Support Dept
It didn't take long and it was very eay
Review from Customer Support Dept
I liked the behavioral type questions and also that I had the chance to meet so many people during my interview
The final interview was giving a presentation, so based on skill and understanding, rather than being able to answer abstract questions.
Review from Marketing Dept
ability to learn a lot about a company culture
What would you improve about your company's interview process?
Have higher standards for the employees!
Be respectful of the candidates. Yes, they are seeking a role within our company but that doesn't mean we should be inconsiderate of the time and effort they put forth to apply and interview.
Review from Marketing Dept
What makes you most happy at work?
Solving problems, working closely with and getting to know our customers.
Review from Customer Support Dept
My team, my colleagues and the beautiful facility I work in
Lots of very comfortable amenities, nice and helpful people, beautiful modern offices, and not micromanaged.
Review from Marketing Dept
a variety of duties, interesting area, fantastic team
Colleagues, accountability, fun, coaching and learning
What's going wrong and how can it be improved?
Again, top down quality end product and service!
Improve the culture and the work/life balance. Fear is not an effective motivator.
Review from Marketing Dept
What do you like best about your company?
vertical with great potential, growing fast
The global locations of the offices.
Review from Marketing Dept
What would you most like to see improved at your company?
The morale varies a great deal between teams/departments. Everyone deserves a positive work environment.
Review from Marketing Dept