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Q&A With Vrbo Employees
We're a team of talented and diverse people from all over the world. We love solving problems and creating ideas — we learn, grow and succeed this way.
How employees describe working at Vrbo
I have been with VRBO since 2005, they get worse and worse every year. They treat their customers (owner of places) like crap. They are just in it for the money. The customer service are nice but cannot do anything. the upper management doesn't care and are greedy...
Posted 15 days ago
Customer service is the poorest and sorriest team I have seen, Every agent we talked with told they were the last level of help and there is no one else above them. The inmates run the business.
Posted a month ago
Better customer service, host accountability for cancellations with prompt refunds of payment.
Fire their entire customer service department starting at the top that decided to outsource to Egypt and continue through the IT team who built their ticketing system. Specifically the email and chat communication processes. All three need serious improvement
I can manage my short term rental in Santa Fe from Idaho. Their platform is easy to use and the price is reasonable. I would like to see better communication between the developers and the hosts. It is very difficult, if not impossible to correct misinformation.
What it's like to work at Vrbo
- Vrbo employees generally work 8.8 hrs a day
- Employees at Vrbo report the work pace is comfortably fast
- 79% of Vrbo employees look forward to interacting with their team every day
- Vrbo employees most often take 20-30 paid vacation and sick days each year
- 83% of Vrbo employees report they are happy with their work life balance
- Vrbo employees typically get valuable feedback on how to improve at work Every Week
- 77% of Vrbo employees call their work environment positive
Q&A With Vrbo Employees
IDX: 0 TOT: 41
What benefits does Vrbo provide?
standard benefits + Friday breakfast
Typical benefits - medical, dental, etc. - although no gym membership or subsidy once Expedia took over. :-(
If you could make changes, how would you improve the culture at Vrbo?
Diversity training; respect for everyone, regardless of race, gender, age, etc.
Culture is good overall but still too many fiefdoms and not enough open, cross-team collaboration. Lack of communication is the biggest obstacle the company needs to overcome.
What is the dress code at Vrbo?
Dallas debutantes in designer flip flops.
What is the PTO policy at Vrbo?
Depends on the level of the employee. It can range from 2 - 4 weeks; for executives and directors it has been "unlimited." (That may be changing.) Unfortunately, depending on the department or manager, taking ANY time off is looked upon as weak and it's hard to do so. Those managing to escape for any length of time can expect to be on-call 24/7. Ironic for a company that bills itself as a vacation company.
What is Vrbo's policy towards pets in the workplace?
No pets
How are layoffs handled in the Marketing department at Vrbo?
Top Employee Response
Usually large layoffs are communicated in "all-hands" meetings which may include several offices across multiple languages and time zones. Extremely chaotic.
How secure do you feel at your job at Vrbo?
Marginal; jobs are created/eliminated at the whim of managers, with no real oversight by HR or legal.
How difficult is it to maintain a social life while in your job at Vrbo?
Nearly impossible; 70 hr work week often including nights and weekends
How helpful was your Engineering team when you were first hired at Vrbo?
Very helpful when asked but I had to be proactive in asking for assistance.
What's the interview process like at Vrbo?
Depends on the role but for software engineers you can expect to meet with several people and for it to be very technical.
What interview questions does Vrbo ask?
Be prepared to code.
What's the Engineering team like at Vrbo?
Passionate about their work. Dedicated and hard driving.
How's the leadership on the Engineering team at Vrbo?
Really strong leadership at the top. Elsewhere it's hit-and-miss like any other company.
What's the vibe like in the Engineering dept at Vrbo? How many hours are you working?
In a word: stressful. 50+ hours a week.
What's the pay like for Engineering roles at Vrbo?
Average in Austin. Below average in the Seattle/Bellevue area.
How much and how often do raises happen at Vrbo?
Generally once a year.
What unique perks and benefits does Vrbo provide?
1 free rental listing on the site. 1 free stay per year. Ability to work at a remote office for a week (called Desk Away).
How much diversity is there among employees at Vrbo?
Good level of diversity.
How's the morale at Vrbo?
Generally positive with pockets of discontent.
What's one thing you wish you'd known before joining Vrbo?
How fractured the home rental marketplace was.
What's the office layout like at Vrbo?
HomeAway is transitioning from cubicles to an open floor plan with bench style seating. It's louder and more distracting.
What kind of people succeed at Vrbo?
Smart, logical, open minded individuals who aren't introverted.
How can I improve my chances of being hired at Vrbo?
Be up-to-date with the latest open source Java-centric technologies.
What are the team outings like at Vrbo?
Generally awesome.
How's the feedback proccess at Vrbo?
HomeAway touts openness and transparency but it varies greatly from manager to manager.
Curious about what work's like at Vrbo?
Anonymously Ask Vrbo Employees Any Question
Should I work at Vrbo?
37% of Vrbo employees would encourage their friends to become coworkers, whereas 26% are neutral and 37% would not recommend working at Vrbo to their friends.
| 37% | Promoters |
|---|---|
| 26% | Passive |
| 37% | Detractors |
