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Q&A With Vrbo Employees
We're a team of talented and diverse people from all over the world. We love solving problems and creating ideas — we learn, grow and succeed this way.
How employees describe working at Vrbo
I have been with VRBO since 2005, they get worse and worse every year. They treat their customers (owner of places) like crap. They are just in it for the money. The customer service are nice but cannot do anything. the upper management doesn't care and are greedy...
Posted 15 days ago
Customer service is the poorest and sorriest team I have seen, Every agent we talked with told they were the last level of help and there is no one else above them. The inmates run the business.
Posted a month ago
Better customer service, host accountability for cancellations with prompt refunds of payment.
Fire their entire customer service department starting at the top that decided to outsource to Egypt and continue through the IT team who built their ticketing system. Specifically the email and chat communication processes. All three need serious improvement
I can manage my short term rental in Santa Fe from Idaho. Their platform is easy to use and the price is reasonable. I would like to see better communication between the developers and the hosts. It is very difficult, if not impossible to correct misinformation.
What it's like to work at Vrbo
- Vrbo employees generally work 8.8 hrs a day
- Employees at Vrbo report the work pace is comfortably fast
- 79% of Vrbo employees look forward to interacting with their team every day
- Vrbo employees most often take 20-30 paid vacation and sick days each year
- 83% of Vrbo employees report they are happy with their work life balance
- Vrbo employees typically get valuable feedback on how to improve at work Every Week
- 77% of Vrbo employees call their work environment positive
Q&A With Vrbo Employees
IDX: 25 TOT: 45
What do people at Vrbo think about the CEO? What do they do well and what can they improve?
John Kim is off the charts smart - almost intimidating. Obsessive focus on science and A/B testing. Should invest as much in employees as he does in technology updates.
How's the work life balance at Vrbo?
Really good work life balance.
How does Vrbo make decisions around promotions?
Depending on the time of year direct or higher level managers will make recommendations based on demonstrated competencies and work produced. Ultimately, director-level managers make the ultimate decision.
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I am repeatedly told Mold is not part of VRBO policy, I called, sent photos to make it to the next level of customer service. 3 Months later I am waiting for a refund that I have in writing from Santiago on 8/21/23.
claim # 118400290 make this right
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what is the policy of MOld in a unit
What do employees at Vrbo think about their benefits?
Vrbo employees rate their overall benefits a B and most of them think the perks are Good. 73% of Vrbo employees say they are satisfied with their benefits. The majority of employees also get 20-30 days of paid vacation, and most of the employees believe the cash value of their benefits is $500 -$1000/mo.
How's career growth and advancement at Vrbo?
71% of the same employees also feel like Vrbo is invested in their career growth. On average, majority of employees do not have a mentor to help them navigate their career at Vrbo.
How are the managers in the Engineering department at Vrbo?
Vrbo's Engineering team rates their manager an A+ or 86/100 and the majority believe their manager truly cares about them as a person. The engineering team (100%) also feels pretty comfortable providing negative feedback directly to their boss.
What's the pay like for employees at Vrbo?
Vrbo employees rates their pay and overall compensation an A- or 78/100. 79% of employees believe they are paid fairly and 71% of employees get raises every year.
Curious about what work's like at Vrbo?
Anonymously Ask Vrbo Employees Any Question
Should I work at Vrbo?
37% of Vrbo employees would encourage their friends to become coworkers, whereas 26% are neutral and 37% would not recommend working at Vrbo to their friends.
| 37% | Promoters |
|---|---|
| 26% | Passive |
| 37% | Detractors |
