Vyond FAQs

This article explains when to transfer the commercial rights to a video created with GoAnimate.

To determine if commercial rights must be transferred, use this litmus-test question:

"Will this video be used, either directly or indirectly, in someone else's business?"

If the answer is yes, then a rights transfer is required.

NOTE: "Business" is defined as any commercial venture, whether for profit or not.

More information

Videos for commercial use can be created with any subscription, but a license to sell and/or transfer the commercial rights is only available with a GoPremium or GoTeam subscription. Transferring commercial rights requires a $99 per-video fee. Once the rights have been transferred, the original video creator may no longer use the video for any commercial purpose.

When to transfer Commercial Rights

You must transfer the commercial rights to a video created with GoAnimate any time a video is produced and delivered to a customer who will use the video in a commercial venture. Examples include, but are not limited to:

Marketing

Training

Product or service announcements

Introductory or Explainer Videos

Just remember and use this litmus-test question:

"Will this video be used, either directly or indirectly, in someone else's business?"

If the answer is "yes," then the commercial rights to the video must be transferred. To do so, scroll down from the video preview page and click the image shown below.

What about Joint Ventures?

The video is licensed to the entity that purchased the subscription, regardless of the financial or business relationships that entity has with others. So as long as the video is not being transferred to a separate entity, a commercial rights transfer purchase is not necessary.

To view files you've downloaded while using Internet Explorer (for example, your MP4 video file from GoAnimate) follow these steps:

Step 1: Open Internet Explorer

Step 2: Select the "Tools" button and"View Downloads" to see files you've downloaded from the web, where they're stored on your computer, and choose actions to take on your downloads.

Step 3: If you need to find out where the file actually went on your computer, you can click the down arrow next to the 'Open' button and you will see options. If you click 'Open containing folder', you will be able to see what folder your file has been downloaded to

To create characters wearing Muslim-style attire, use the character creator. Below are a few tutorials for creating male & female characters in Muslim dress.

Muslim Style Female Dress

#1) Choose the hijab hairstyle.

#2)Choose a long-sleeved shirt option

#3) Choose the full length skirt (you can change the color of the skirt if you'd like).

-----------------------------------------------------------------------------------------------

Muslim Style Male Dress

#1 Choose an Muslim style headdress

#2 Choose a long-sleeved shirt option

#3 Choosea bottom option

Vyond Essential offers a limited commercial license. Distribution and monetization are limited to YouTube, similar ad-supported video hosting/viewing sites, and your own website.

Vyond Premium and Professional share the same commercial rights, which are more robust than those of Essential, and which can be transferred to others for a $99 per-video transfer fee. Distribution via traditional mass media (terrestrial or cable TV) is excluded from all subscription plans.

Your license does not automatically grant you the rights to produce videos for the business use of others. Learn more.

Yes, and there are two options depending on which subscription plan you purchase. You can post videos on sites that allow you to earn ad revenue, such as YouTube, and you can sell videos directly.

GoPublish Plan (Ad revenue only)

With a GoPublish subscription, you can postvideos on ad-supported sites.

A GoPublish license does not include:

- The right to remove or replace the GoAnimate logo

- The right to sell videos to others

GoPremium and GoTeam Plans (Ad revenue + video sales revenue)

A GoPremium or GoTeam license adds the following additional rights:

- The right to replace or remove the GoAnimate logo

- The right to sell videos to others. Each video that is transferred to a customer requires a $99 rights transfer fee (see image below).

You may not distribute GoAnimate videos over traditional mass media, such as terrestrial or cable TV, regardless of which subscription plan you have with a separate Broadcast Rider.

GoAnimate retains all rights to the GoAnimate platform and individual component parts. Your rights only apply to finished videos.

For all the details, please see our Terms Of Use.

Support is available Monday through Friday (excluding major US holidays) from 00:00 to 17:30 Pacific Time via the following channels:

Phone:+1 888-360-9639

Email: [email protected]

*Live chat: After logging into Vyond, the option to start a live chat is available in the lower right corner of the screen:

Learn more

*Note: Live chat is not available for the Essential subscription plan. .

When I import an audio file, I get an invalid file type error.

here

Things to check:

1. Is this a supported file type ?

2.Does the audio file have 1 channel or 2 channels?

Not sure? There's a few different ways to check this. Here is one:

Download MediaInfo, which is a free software for analyzing audio and video files. You can find the file .

Drag your file into MediaInfo and it will analyze the file. Under the 'Audio' section, you will see either 1 channelor 2 channels.

If the file is 1 channel, you can convert it to a stereo track and then try to import into the platform again.

How do I make my mono audio file a stereo audio file?

There are a ton of different methods for accomplishing this, but I will show you a quick and easy way to do so in Audacity which is free.

Select All & Copy

Insert new stereo track

Paste the copied audio into the stereo track. You'll see on the left side that it says stereo. You will also now see the audio waveform twice instead of once.

At this point, you can delete the mono track since you'll no longer need it. To do this, click the x in the top left corner of the mono track.

Now you can export your file to any format that you need it in. You may need plugins to export to M4A or Mp3. More info can be found in the Audacity forums.

Make your video sound as good as it looks.

Enrich your videos with GoAnimate’s voice-over feature, a powerful tool for setting the tone of your video and communicating ideas or value propositions to your audience.

GoAnimate Features

GoAnimate has two ways to add voice-over: dialog or narration. Dialogue applies to characters only, and comes with automatic lip-sync whilst narration is voice-over without lip-sync.

There are a few ways to add voice-over to your video:

Mic recording

Upload your own recording (or select from previous uploads)

Professional voice-over with our partners ( VoiceBunny )

Text-to-speech (TTS), recommended as a placeholder before adding a real human voice.

It’s easy to drag & drop sound files within GoAnimate, and you can import multiple types of formats, such as mp3, wav, or m4a formats (15MB limit per file).

Narration & Dialog Video Tutorial

Getting Started

How to add scene narration:

Click on the scene

In the left tray/panel, click the ‘Narration’ tab

Select from one of the four options

Follow the simple instructions

How to add character dialogue with automatic lip-sync:

Add characters to your video

Select the specific character you would like to add dialog to

From the left slide-out tray, click on the ‘Dialogue’ tab

Select one of the four options from the menu

Follow the on-screen instructions

Advanced Features:

Attach or detach sound from a scene

Split and move audio around the timeline

Stretch background music to fit your video

Create auto-looping sound effects

How do I invite people to join the GoTeam Subscription?

GoTeam subscriptions have at least one Team Admin assigned. Only a Team Admin can invite others to join. If you're a Team Admin, see how you can invite team members here.

How To Control Video Sharing Permissions

Team sharing permissions are turned OFF by default. Admins can change this setting here.

How do I share a video with another team member?

You can share a video for another team member to edit and/or copy by following these steps.

Can I share Custom Characters with other team members?

Yes! Click here to see the steps.

How do I share assets with other team members?

Click here for the steps.

Can multiple people edit a GoAnimate video at the same time?

No. The GoTeam subscription plan allows multiple people to review and edit videos, but only one person can edit any given video at a time. If an attempt is made to change a video already being edited by another producer, a message will appear that identifies the other producer, as shown here.

Why can't I share my video? It's stuck in Draft.

The Team Admin just needs to change the Privacy settings for the subscription. See how here.

How do I (the Team Admin) control permissions for sharing assets?

See how here.

Will assets shared with all team members be visible to future team members?

Yes. When the Team Admin shares an asset with All Team Members, it includes future team members who have not yet been added.

What is the GoTeam Priority Service Queue?

Check out this FAQ regarding the GoTeam Priority Service Queue.

How do I export a GIF?

This feature comes with a GoTeam subscription. Click here to see how to download an animated GIF.

How do I Password Protect a video?

Click here for the steps.

How do I find out about the latest releases?

See how here. You can also subscribe to our Blog to receive our e-newsletters highlighting our newest platform updates.

How to Add Members

Learn how to add others to your team account.

The following link provides attribution for open source software components and fonts used by GoAnimate:

https://ga.vyond.com/attribution

The following URLs must be accessible across both http and https in order to use GoAnimate:

*.vyond.com (where * is a wildcard)

s3.amazonaws.com/gocloudfront/

s3.amazonaws.com/fs.goanimate.com

d3v4eglovri8yt.cloudfront.net/

assets.goanimate.com

api.amplitude.com

The following URLs must be accessible across the Secured WebSocket protocol on port 443:

preview.vyond.com

CHANGE LOG

5/5/18 - Changed domain from goanimate.com to vyond.com, and removed support for Microsoft Outlook Add-in.

5/24/16 - Added requirement for api.goanimate.com across WSS port 443 for use with the Microsoft Outlook Add-in that allows watching videos from within an email in MS Outlook.

3/22/16 - Replaced requirement for port 1337 for preview.goanimate.com with more standard port 443

7/31/17

Description:After importing a .SWF file that includes Actionscript, the videomaker will not respond when trying to access the props library.

Scope:All users uploading .SWF files that include Actionscript.

Workaround:The current workaround is to upload a .SWF file that does not include Actionscript.

GoAnimate's services will be unavailable from 10:00 pm Eastern Time, Saturday, May 5th until approximately 10:00 am Eastern Time, Sunday, May 6th for a major upgrade to our website. During this maintenance window, you will not be able to access the GoAnimate platform.

We apologize for any inconvenience this may cause. We are excited about the upcoming changes and have scheduled the maintenance window at a time that will impact the fewest subscribers. If you have questions about the maintenance window, please contact us at [email protected].

We set the scene; you customize the rest.

Setting the scene

A GoAnimate template is a scene with a backdrop, characters, props, and text pre-populated for you. With templates you can build dynamic scenes quickly and easily; just use an existing template and build on top of it. We have hundreds of great-looking templates to choose from.

Templates also help spark ideas for your videos, giving you a sense of what’s thematically and visually possible in the platform.

Inside the GoAnimate video maker exist a wide range of template types -- including text, locations, logos and many more!

For an extra layer of customization add your company logo, font, and hex color code to match company branding standards.

Just a few of our templates

Using templates

Start making a new video using the Business Friendly theme

Drag and drop templates onto your timeline to create new scenes

Customize each scene with your desired text, colors, etc.

Preview or Save your video

Use templates to build an effective marketing, sales, or training video in minutes. Or, use it as a great starting point for your video content and add your own unique spin to it.

Make your video unique

Customize your video to match your style preferences and/or company branding guidelines.

Every part of your GoAnimate video is fully customizable -- including the colors, fonts, images, and sound clips. You can even create custom characters. Our massive library of digital assets contains everything you need in order to make professional business videos -- but you can also take it one step further and import your own assets.

This article will give you a quick overview of the customization options available.

Colors

Perhaps the easiest and most impactful way to customize your video is to work from your own color palette. GoAnimate lets you use any color you want; pick a color, use the eyedropper, or, if you know the color code, you can enter HEX, RGB, or HSB.

Fonts

We set fonts that work well with our templates but if you want something different -- we have a wide variety of fonts to choose from. These fonts are available to all users.

If you can't find what you like then you can also import your own.*

There are also various styling/ formatting options -- including bolding, automatic font sizing, text alignment and others.

*Font import is only available to GoTeam subscribers. See this blog article.

Sound

Choose from our extensive library of background music, loops, and sound effects. Of course, you can also upload your own sound as an MP3 or WAV file.

For voiceover, you could use GoAnimate’s text-to-speech (TTS) option but we highly recommend that you record an actual human voice using our mic recording option, or hire a professional voiceover talent.

See this one-minute video tutorial on how to add narration and dialogue to your video.

Customize in 4 easy steps:

Select a template

Add text and try different colors

Import your own images

Choose a different font or import your own*

*Each file import must not exceed 15MB. Learn about file importing.

Create your own character

Character Creator

We have hundreds of animated stock characters in our library -- from famous politiciansto anonymous heavy crossing guards. But if you want to create your own unique characters you can with our . You can customize by body type, hair style, clothes, eyewear and more!

This webinar is being revamped and we'll announce more details soon.

Overview

Learn how to create a professional whiteboard animation video in a flash. This webinar focuses on the key production elements to consider when developing your video, along with an understanding of key customizable details to give your video the perfect finish. Whether you want to make an explainer video for your new product, or turn your powerpoint presentation into a compelling video, we'll show you how!

Content

Getting Started

What's your story? - Know your story before you start.

Preanimated Templates - make creating videos a breeze!

Add mood & meaning with sound

Customize

Timing your assets

Pacing the video with entrance/exit effects

Change hands!

Add text for emphasis

Types of Video

Explainer

Training

Presentation

GIFs

In GoAnimate, a character is much more than an image. It is a collection of attributes, such as poses, actions, facial expressions, and mouth movements. All of these, and more, are what define a character, and they are programmed into each character set.

As such, new characters can not be uploaded. Instead, use the Custom Character Creator built into GoAnimate to create your very own characters right from within the platform.

Learn more about what types of files can be uploaded to GoAnimate.

To access the Custom Character Creator, navigate to the Custom Character section and click on the large plus sign. If a theme does not have the plus sign, it does not support the creation of Custom Characters. See which themes support the Custom Character Creator on our Themes Page.

To update your billing information follow these simple steps:

Step 1: Log-in to your GoAnimate account and click "Your Account" and then "Account Settings"

Step 2: Click "Edit" to the right of "Account Owner"

Step 3: Click "Modify" to the right of "Billed to"

Step 4: After filling out the information requested, click "Update" to save your changes.

Step 5 (optional): You can update your Credit Card details by clicking on this link here after you press "Update" to save previously entered information.

So, maybe you have attached some dialog to your character but you have several short scenes where the dialog needs to stretch thru. Or perhaps you have a popping noise at the beginning of your recorded/imported sound and wish to get rid of it. Whatever the case may be, this is the article that will show you how to split your audio clip into separate pieces. Brace yourself...here we go!

1.) First click on the sound that you wish to split. The sidebar will pop up. Move your cursor to "Detach from scene"

Here

2.) Notice, the background color of the clip changes from white to teal? This audio clip is now detached and ready to be split. Click on the clip again. Do you see the thin vertical red line? This shows the point where the audio clip will be split.

3.) After you choose the "split" option from the sidebar, your 2 pieces can move freely side to side.

4.) So now you know how to split audio. This can be done with sound effects, music, etc...From here you can either move the clips between other scenes or completely delete the extra section. In the picture below, I am displaying how to "remove" an extra piece. This is good to know, just in case you might have a weird clicking/popping sound at the very beginning (or end) of your audio clip. You can simply remove it by splitting the sound.

5.) Here you can choose to re-attach your sound clip to your scene. This will disable the ability to move the sound clip around and designate it to that particular scene.

6.) Lastly, here is the difference between an attached scene and a detached scene.

Perfect! If you are interested in in learning about lip syncing, click.

Steps:

Open one of the videos in QuickTime

Drag-and-drop the second video into the QuickTime video player

Place the second videoin front or behind the firstone

Click save

To change the language a character speaks using the text-to-speech feature, follow these steps:

1.) Click a character in a scene

2.) Select Text-To-Speech

3.) Use the drop-down to filter thru and change the language

4.)You can also change the character voice using the drop down menu.

Are you trying make a payment on GoAnimate's website however your card was denied and you see this error message?

If you get this error message, this simply means you attempted to use your card too soon. Please wait about 5 minutes and try again. If the same error message pops up, please try the following troubleshooting steps:

Troubleshooting Steps:

Make sure you're logged into your account before you try to purchase

If you are using a business credit card ensure that the address & contact information matches the card exactly. (For example:205 First Avenue cannot be entered as 205 1st Ave). This will cause an error if the info is incorrect.

If the card holder's name has a middle initial, please be sure to put it in the First name box.

Try clearing your browser's cache

Try a different browser

Try a different computer

Please call your bank to understand why they are denying the charge

If all else fails, contact us at [email protected].

To change your email, follow the steps below:

1) Log in and click on Your Account in the upper right hand corner

2) Click on Account Settings

3) Click on 'Email Preferences' tab

4) Enter in the new email address

5) A confirmation email will be sent to the new address. Please click in the link in the confirmation mail to finalize the change.

If you have any questions, feel free to reach out to [email protected].

When you or a team member delete a shared video, the video is deleted from the account under which it was created, and is no longer available to any person with whom it was previously shared. The video is placed into the video producer'sTrash folder for 30 days before it is permanently deleted. Here's how to recover a deleted video in your Trash.

If you don't want to risk losing access to a video that has been shared with you, make a copy of it in your own account. Here's how to make a copy of any video.

There are many ways to share your videos. To see the available options, follow these steps:

Click the link to preview a video:

Scroll down and select the option you want:

If you choose the first option "Download Video" you'll be emailed when your video is ready for download. If you do NOT receive this email you can check back on this page. You'll know your video is ready because when you click on the "Download Video" option you'll see a down arrow, signifying your video has been converted and is ready for download.

Learn the tricks of the trade from the pros at GoAnimate. We'll share helpful tips for cleaning up the look of your videos and time saving tips that will speed up your production process.

Watch a previously recorded version of this webinar:

This webinar is being revamped and we'll announce more details soon. In the meantime please watch the recorded session above and send any questions to [email protected]

The ability to delete a custom character is on our product roadmap as an enhancement request for a future release, but it has not yet been deployed.

To add a transition between scenes, follow these steps:

Click on a scene in the Timeline

From the Tray, select the Effects Tab

Add a transition, as shown below

Searching for specific types of assets is done from the Video Maker, and there are several ways to find them.

To find characters, props or sound files within a theme, select the theme and use the search box on the appropriate tab, as shown below.

To find backgrounds, and search for props across all themes, click the down arrow next to the current them and select Search all themes.

Video tutorial transcript:

Hi everyone! In this video you will learn the basics of how to import assets, such as images, videos, sounds and fonts, into GoAnimate.

To get started, click on the import icon here. This opens the import panel. You can either drag your files to the panel or click the “select files” button. Click the button and select the asset you'd like to import. Here, we’ll select an image. Images can be imported as either props or backdrops. Props can be resized and moved around. Backdrops are full-screen and fixed. To add the imported image to a scene, click the “Add to scene” link here. Imported props behave like other props in the Video Maker. You can apply enter and exit effects, flip, and resize. Here is a preview of the video so far.

All imported assets are stored in "Your Library", which is accessed from the “theme dropdown” menu. “Your Library” is organized by category. With a click, you can filter the library for backdrops, props, fonts, sounds or videos.

This ends the tutorial about importing assets. Happy video-making from your friends at GoAnimate!

To share a video via email, please follow the steps below:

1) Go to Your Account > Your Videos and selectthe video you would like to share.

here

2) On the preview page,change the privacy setting ofyour video to Private.Please notethat Draft videos willnot viewable to anyone but the account holder.

Learn more about Privacy Settings here.

3) Copy the video URL

from the sharing options

or from yourbrowser

4) Paste it on an email and send

**Please note that at the end ofa 14-day free trial the video URLwill be unavailable until a subscription is purchased.

For more information on how to share or export your videos click !

To change the privacy settings on your video, take the following steps:

1. Select a video title from the pageYour Videos

2. Scroll down and locate the Share option

3. Select the dropdown menu to find the list of privacy settings

GoAnimate accepts the following forms of payment:

Online Sales

VISA

Mastercard

America Express

Discover

Offline Sales

Checks drawn on a US Bank

Bank wire transfer (extra $50.00 fee for bank handling charges)

ACH

PayPal

Payoneer

If you require a quote, invoice, or need to submit a Purchase Order, please contact us at [email protected].

For our newer styles (all of our business-only styles, Infographics, Common Craft, and Whiteboard Animation) work in a 16:9 aspect ratio, so backgrounds imported into those should be 1024 x 576 pixels.

Older styles are made with a 4:3 aspect ratio. Backgrounds imported into those themes should be 720 x 576 pixels. We have retired several of our older styles such as Comedy World,Anime, Ninja Anime, Space Citizens and a few others.

Pricing for any 5+ seat GoTeam subscription will need to be custom quoted by our sales team. Please complete the GoTeam inquiry form here.

We will contact you within 1-2 business days. For more urgent inquiries, feel free to chat with us now. You can access the live chat while logged into a free-trial, GoPremium or GoTeam subscription.

Watch a previously recorded version of this webinar:

This webinar is being revamped and we'll announce more details soon. In the meantime please watch the recorded session above and send any questions to [email protected]

Overview

Learn how to create a professional videos for email marketing in a flash. This webinar, lead by the GoAnimate Customer Success and Marketing teams, focuses on the key production elements to consider when developing your video, and strategies for including video in email.

In this session we'll also cover the basics of using GoAnimate, as well as some best-practice ideas for creating videos.

Whether you're promoting a piece of content via email, or updating your current customers on a new product feature, we'll show you how to create a compelling video to include in your email marketing campaigns.

Thursday, June2nd at 11am PT /2pm ET

Duration: 45 minutes

Content

Getting Started

Whyinclude video in email?

Setting a plan - What's your story? What are your goals?

Video Production and Customization

Pre-animated Templates - make creating videos a breeze!

Branding with color palattes, characters, and audio

Presenting data that holds their attention

The Mechanics - Including Video in Email

Videochallenges and email marketing solutions

Video Hosting

Adding Video and GIFs to emails

While clear backgrounds in GoAnimate are not possible, there is a work-around.

Save and download the video with a chroma-key background - uniform green or blue background (like in the movies) and then use third-party software to remove the background afterwards.

As part of the ongoing shift to a native HTML5 platform, GoAnimate retired the clickable link feature in the Spring of 2016. If you have used this feature in the past, please note that the text of your link has not been altered in any way. The only change is that your viewers will not be redirected to another web site if they try to click a link that was previously live.

If clickable links are important to your business, please use a third-party hosting platform that supports adding clickable links. GoAnimate partners with several such providers, including Wistia, Vimeo, and Vidyard, but any hosting platform that allows the addition of clickable links to MP4 files will work.

We often receive questions about writing text in languages other than English. Good news - it's possible in our Legacy Video Player.

In order to get characters other than the English alphabet to appear as text in GoAnimate you need to select theNoto Sans font. This is the only font type that supports characters outside of the English alphabet.

In order to get the textyou want, simply copy the text you would like to use from an outside source (i.e. website, word document, etc), then paste it into the text box with the Noto Sans font pre-selected in GoAnimate.

We currently support 10 Noto fonts:

Noto Sans, Noto Sans Hebrew, Noto Sans Thai, Noto Sans Teluga, Noto Sans Tamil, Noto Sans Bengali, Noto Sans Devanagari, Noto Sans CJK TC, Noto Sans CJK KR

If you do not see your language listed here you can try these alternatives:

Upload the international font (GoTeam feature only - see here )

Take screenshots and import the images into the Video Maker

See below for step-by-step instructions:

#1 Select the text you want to use & copy it.

Read more

#2 Choose the Noto font to create a text box.

#3 Paste your desired text into the box.

#4 End Result in Legacy Player:

about international fonts

Yes. When a GoAnimate subscription lapses, the videos and assets (characters, backgrounds, props, and effects) are still saved on our servers. All features associated with paid subscriptions will stop working until the subscription is activated again, but your videos will be preserved.

For example, if you are a GoPremium subscriber and have replaced the GoAnimate watermark with your own, the GoAnimate watermark will reappear on your videos when the subscription ends. Once you re-activate your subscription, all features of the plan purchased will again be available.

You can easily swap characters or props without having to delete or reposition items.

To swap a character or prop:

From the stage, select the character or prop you want to swap

Click on the "Swap" icon from the control bar

The left panel will slide out showing you a grid view of allcharacters or props to swap!

A transcript of this tutorial is provided below.

Hi everyone, today I will show you how to use Whiteboard Animation in GoAnimate. Whiteboard Animation is a great way to engage your audience by explaining abstract concepts visually, making them easy for viewers to understand. In GoAnimate, you can finish an animation in just a few minutes, without any hand drawing.

There are hundreds of ready-to-use Whiteboard Animation templates to choose from, organized by categories. Everything in our templates is customizable. Whiteboard characters feature hundreds of actions, and custom assets can be imported as well. Let me show you how. Drag and drop your desired template onto the stage area. All templates come with pre-installed props and characters that create a hand drawn animation effect and can be edited based on your needs. Recording your voice and lip sync with the characters can be done in a few clicks! “It is easy”

Let’s preview what we have now. Ok, now let’s play with some animation. Animations are easily adjustable: You can extend the animation by selecting the Library tab, and even change the animation target - in this example, you can change the hand that you want to do the drawing. To do this, simply select the hand you want to change and choose from our diverse range of styles. Let’s pick this one and see the difference. Want to create a very specific character? Simply go to our Character Creator and choose from hundreds of different features and styles to build your own custom character! Or, choose from our library of different characters, located in the tray.

GoAnimate has hundreds of stock characters, covering a wide range of activities, occupations and industries. Chances are, you’ll be able to find one that fits your needs! And that’s how you add whiteboard animation effects to your videos! Go ahead and give them a try to add a whole new dimension to your videos. Thanks so much for watching - until next time!

We can help with that! But first, if you just want to cancel or suspend your subscription, click here. When cancelling your subscription, we keep all of your videos for you, in case you want to come back and edit them later. Learn more.

If you're sure you want your entire account deleted, with no further access to your videos, contact us at [email protected] with the following information:

username

email address attached to the account

last four digits on the credit card associated with the account (if applicable)

name, exactly as it appears on the credit card (if applicable)

If you see the message below when trying to view a GoAnimate-hosted video, it means that either:

The video is in Draft mode. Learn how to changethe privacy settings here

A free trial or previously paid subscription under which the video was created has expired. Sign up now!