37
NPS
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Wakanow
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About Wakanow's Brand
Wakanow is an online travel company for booking flights, hotels, transfers & obtaining visa assistance.
Brand at a Glance
93%
Customer Loyalty
4.2/5
Product Quality
4/5
Pricing
4/5
Customer Service
Wakanow NPS
Wakanow's Net Promoter Score (NPS) is a 37 with 56% Promoters, 25% Passives, and 19% Detractors. Net Promoter Score tracks whether Wakanow's customers would recommend using the product based on a scale of -100 to 100.
Wakanow Overall NPS
| 56% | Promoters |
|---|---|
| 25% | Passives |
| 19% | Detractors |
Wakanow NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2022 100 | Feb 2022 | 100 |
Mar 2022 0 | Mar 2022 | 0 |
Aug 2022 33 | Aug 2022 | 33 |
Sep 2022 50 | Sep 2022 | 50 |
Dec 2022 60 | Dec 2022 | 60 |
Jun 2023 29 | Jun 2023 | 29 |
Oct 2023 37 | Oct 2023 | 37 |
Mar 2024 40 | Mar 2024 | 40 |
Jun 2024 36 | Jun 2024 | 36 |
Oct 2024 37 | Oct 2024 | 37 |
Nov 2024 43 | Nov 2024 | 43 |
Dec 2024 38 | Dec 2024 | 38 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Wakanow NPS by Gender
Female customers rated Wakanow's NPS 67 points higher than Male customers.
Male
33
Wakanow's NPS was rated 33 by Male customers on Comparably.
33%
Promoters
67%
Passives
0%
Detractors
Female
100
Wakanow's NPS was rated 100 by Female customers on Comparably.
100%
Promoters
0%
Passives
0%
Detractors
Wakanow NPS by Ethnicity
Wakanow's NPS was rated 50 points by African American/Black customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
African American/Black 50 | African American/Black | 50 |
Wakanow NPS by Age
Wakanow's NPS was rated 67 points by customers ages 26-30 on Comparably.
Wakanow Customer Reviews
Out of the 2 Wakanow customer reviews 2 were positive and 0 were constructive. Wakanow customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Wakanow Customer Loyalty
93%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
93% of Wakanow users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Wakanow Customer Loyalty Score by Gender
Wakanow's Customer Loyalty score was rated 100 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Wakanow.
Male
100%
Yes
Female
100%
Yes
Wakanow Customer Loyalty Score by Ethnicity
Wakanow's Customer Loyalty score was rated 100% by African American/Black customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Wakanow.
100
out of 100
African American/Black
Wakanow Customer Loyalty Score by Age
Wakanow's Customer Loyalty score was rated 100% by customers ages 26-30 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Wakanow.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
26-30 100% | 26-30 | 100% |
Wakanow Product Quality
4.2/5
Wakanow has an overall Product Quality score of 4.2 out of 5 stars rated by its users and customers.
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Wakanow Product Information
Wakanow’s product quality score is a 4.2 out of 5 as rated by its users and customers.
- Website
- http://www.wakanow.com/ng
- Company Size
- 201-500 Employees
Industry
Tech
Ecommerce and Marketplaces
Quick Insights into Wakanow Product Quality
Wakanow's Product Quality score was rated highest by Female customers, and rated lowest by Male customers.
Sign Up to unlock insights into how customers have ranked Wakanow's Product Quality.
Ranked Wakanow Product Quality the Highest
Ranked Wakanow Product Quality the Lowest
Wakanow Product Quality Score by Gender
Female customers rated Wakanow's Product Quality score 1 stars higher than Male customers.
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Male
4/5
Female
5/5
Wakanow Product Quality Score by Ethnicity
Wakanow's Product Quality score was rated 4.2 stars by African American/Black customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Wakanow.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
African American/Black 4.2 | African American/Black | 4.2 |
Wakanow Product Quality Score by Age
Wakanow's Product Quality score was rated 4.6 stars by customers ages 26-30 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Wakanow.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 4.6 | 26-30 | 4.6 |
Wakanow Pricing
Wakanow ROI & Value For Money
4/5
Wakanow has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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Quick Insights into Wakanow ROI
Wakanow's ROI score was rated highest by Female customers, and rated lowest by Male customers.
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Ranked Wakanow ROI the Highest
Ranked Wakanow ROI the Lowest
Wakanow ROI Score by Gender
Female customers rated Wakanow's ROI score 0.9 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Wakanow.
Male
3.6/5
Female
4.5/5
Wakanow ROI Score by Ethnicity
Wakanow's ROI score was rated 3.9 stars by African American/Black customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Wakanow.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
African American/Black 3.9 | African American/Black | 3.9 |
Wakanow ROI Score by Age
Wakanow's ROI score was rated 4 stars by customers ages 26-30 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Wakanow.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 4 | 26-30 | 4 |
Wakanow Customer Satisfaction (CSAT)
Wakanow Customer Satisfaction (CSAT) Score
100 / 100
Wakanow has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
67%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Wakanow Customer Satisfaction
Wakanow's Customer Satisfaction score was rated highest by customers ages 26-30, and rated lowest by Male customers.
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Ranked Wakanow Customer Satisfaction the Highest
Ranked Wakanow Customer Satisfaction the Lowest
Wakanow Customer Satisfaction Score by Gender
Wakanow's Customer Satisfaction score was rated 100 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Wakanow.
100 / 100
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 100% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
100 / 100
FemaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 67% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Wakanow Customer Satisfaction Score by Ethnicity
CSAT according to African American/Black
Wakanow's Customer Satisfaction (CSAT) score was rated 100% according to African American/Black users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Wakanow.
100 / 100
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
Wakanow Customer Satisfaction Score by Age
Wakanow's Customer Satisfaction score was rated 100 points by customers ages 26-30 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Wakanow.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 26-30 | 100% |
Wakanow Customer Service
4/5
Wakanow has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About Wakanow's Customer Service
Address
9888 Bissonnet st, Suite 650, Houston, TX
Website
http://www.wakanow.com/ng
Phone Number
0700WAKANOW
Quick Insights into Wakanow Customer Service
Wakanow's Customer Service score was rated highest by Female customers, and rated lowest by Male customers.
Sign Up to unlock insights into how customers have ranked Wakanow's Customer Service score.
Ranked Wakanow Customer Service the Highest
Ranked Wakanow Customer Service the Lowest
Wakanow Customer Service Score by Gender
Female customers rated Wakanow's Customer Service score 0.9 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Wakanow.
Male
3.6/5
Female
4.5/5
Wakanow Customer Service Score by Ethnicity
Wakanow's Customer Service score was rated 3.9 stars by African American/Black customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Wakanow.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
African American/Black 3.9 | African American/Black | 3.9 |
Wakanow Customer Service Score by Age
Wakanow's Customer Service score was rated 4.1 stars by customers ages 26-30 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Wakanow.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
26-30 4.1 | 26-30 | 4.1 |
Wakanow as an Employer
3.4/5
Wakanow has a 3.4/5 stars for its overall company culture rated by their employees
top
15%
Consumer vs. Employees
Wakanow scored a 37 for Net Promoter Score and a -51 for Employee Net Promoter Score. NPS gauges how likely a customer of Wakanow would recommend the brand to a friend. ENPS measures how likely Wakanow employees would recommend working at Wakanow to a friend.
Net Promoter Score
37
NPS Score
| 56% | Promoters |
|---|---|
| 25% | Passive |
| 19% | Detractors |
Employee Net Promoter Score
-51
eNPS Score
| 16% | Promoters |
|---|---|
| 17% | Passive |
| 67% | Detractors |
