100
NPS
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Walker Edison
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About Walker Edison's Brand
Since its establishment in 2006, Walker Edison has become a leading partner and drop-ship solution for the biggest names in e-commerce. Driven by data, we strive to cultivate a culture that inspires our customers to Live Outside the Box™ with innovative furniture. Walker Edison is a global organization with operations in Brazil, Asia, the UK, and Germany.
Brand at a Glance
10%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
Walker Edison NPS
Walker Edison's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Walker Edison's customers would recommend using the product based on a scale of -100 to 100.
Walker Edison Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Walker Edison NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2023 100 | Apr 2023 | 100 |
May 2024 100 | May 2024 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Walker Edison Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Walker Edison users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Walker Edison Product Quality
5/5
Walker Edison has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Walker Edison's overall Product Quality score rated by its users and customers.
Walker Edison Product Information
Walker Edison’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- http://walkeredison.com
- Company Size
- 201-500 Employees
Industry
Tech
Ecommerce and Marketplaces
Manufacturing
Walker Edison Pricing
Walker Edison ROI & Value For Money
5/5
Walker Edison has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Walker Edison's overall ROI score rated by its users and customers.
Walker Edison Customer Satisfaction (CSAT)
Walker Edison Customer Satisfaction (CSAT) Score
100 / 100
Walker Edison has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Walker Edison Customer Service
5/5
Walker Edison has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Walker Edison's overall Customer Service score rated by its users and customers.
About Walker Edison's Customer Service
Address
1533 W 9000 S, West Jordan, UT 84088
Website
http://walkeredison.com
Phone Number
877-203-2917
Walker Edison's Social Links
Walker Edison as an Employer
3.9/5
Walker Edison has a 3.9/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Walker Edison scored a 100 for Net Promoter Score and a 11 for Employee Net Promoter Score. NPS gauges how likely a customer of Walker Edison would recommend the brand to a friend. ENPS measures how likely Walker Edison employees would recommend working at Walker Edison to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
11
eNPS Score
| 49% | Promoters |
|---|---|
| 13% | Passive |
| 38% | Detractors |
