-67
NPS
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Brand Page
Walker Sands
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About Walker Sands' Brand
Walker Sands is a full-service B2B marketing agency.
Brand at a Glance
38%
Customer Loyalty
2.2/5
Product Quality
2.4/5
Pricing
2.5/5
Customer Service
Walker Sands NPS
Walker Sands's Net Promoter Score (NPS) is a -67 with 0% Promoters, 33% Passives, and 67% Detractors. Net Promoter Score tracks whether Walker Sands's customers would recommend using the product based on a scale of -100 to 100.
Walker Sands Overall NPS
| 0% | Promoters |
|---|---|
| 33% | Passives |
| 67% | Detractors |
Walker Sands NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2021 0 | Mar 2021 | 0 |
Dec 2022 -50 | Dec 2022 | -50 |
Sep 2023 -66 | Sep 2023 | -66 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Walker Sands Customer Loyalty
38%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
38% of Walker Sands users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Walker Sands Product Quality
2.2/5
Walker Sands has an overall Product Quality score of 2.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Walker Sands' overall Product Quality score rated by its users and customers.
Walker Sands Product Information
Walker Sands’s product quality score is a 2.2 out of 5 as rated by its users and customers.
- Website
- http://www.walkersands.com
- Company Size
- 51-200 Employees
Industry
Marketing, Advertising and Research
Walker Sands Pricing
Walker Sands ROI & Value For Money
2.4/5
Walker Sands has a value for money and ROI score of 2.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Walker Sands' overall ROI score rated by its users and customers.
Walker Sands Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Walker Sands Customer Service
2.5/5
Walker Sands has an overall Customer Service score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Walker Sands' overall Customer Service score rated by its users and customers.
About Walker Sands's Customer Service
Address
55 West Monroe Street, Suite 3925, Chicago, IL 60603
Website
http://www.walkersands.com
Phone Number
312-267-0066
Walker Sands's Social Links
Walker Sands as an Employer
2.6/5
Walker Sands has a 2.6/5 stars for its overall company culture rated by their employees
bottom
15%
Consumer vs. Employees
Walker Sands scored a -67 for Net Promoter Score and a -14 for Employee Net Promoter Score. NPS gauges how likely a customer of Walker Sands would recommend the brand to a friend. ENPS measures how likely Walker Sands employees would recommend working at Walker Sands to a friend.
Net Promoter Score
-67
NPS Score
| 0% | Promoters |
|---|---|
| 33% | Passive |
| 67% | Detractors |
Employee Net Promoter Score
-14
eNPS Score
| 43% | Promoters |
|---|---|
| 0% | Passive |
| 57% | Detractors |
