40
NPS
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Walman Optical
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About Walman Optical's Brand
The employee owners of Walman take great pride in providing Independent Eyecare Practices with premium quality ophthalmic products
Brand at a Glance
69%
Customer Loyalty
4/5
Product Quality
4.1/5
Pricing
4/5
Customer Service
Walman Optical NPS
Walman Optical's Net Promoter Score (NPS) is a 40 with 60% Promoters, 20% Passives, and 20% Detractors. Net Promoter Score tracks whether Walman Optical's customers would recommend using the product based on a scale of -100 to 100.
Walman Optical Overall NPS
| 60% | Promoters |
|---|---|
| 20% | Passives |
| 20% | Detractors |
Walman Optical NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2020 100 | Oct 2020 | 100 |
Nov 2020 100 | Nov 2020 | 100 |
Jul 2021 66 | Jul 2021 | 66 |
Jan 2022 75 | Jan 2022 | 75 |
Sep 2023 80 | Sep 2023 | 80 |
Dec 2023 66 | Dec 2023 | 66 |
Apr 2024 25 | Apr 2024 | 25 |
Oct 2024 33 | Oct 2024 | 33 |
Apr 2025 40 | Apr 2025 | 40 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Walman Optical NPS by Gender
Walman Optical's NPS was rated 0 by Male customers on Comparably.
Male
0
Walman Optical's NPS was rated by Male customers on Comparably.
33%
Promoters
34%
Passives
33%
Detractors
Female
N/A
Walman Optical's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Walman Optical Customer Loyalty
69%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
69% of Walman Optical users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Walman Optical Customer Loyalty Score by Gender
Walman Optical's Customer Loyalty score was rated 70 by Male customers on Comparably.
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Male
70%
Yes
Female
N/A
Yes
Walman Optical Product Quality
4/5
Walman Optical has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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Walman Optical Product Information
Walman Optical’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://www.walman.com
- Company Size
- 501-1,000 Employees
Industry
Tech
Hardware and Devices
Healthcare
Quick Insights into Walman Optical Product Quality
Walman Optical's Product Quality score was rated highest by Male customers.
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Ranked Walman Optical Product Quality the Highest
Walman Optical Product Quality Score by Gender
Walman Optical's Product Quality score was rated 3.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Walman Optical.
Male
3.5/5
Female
N/A
Walman Optical Pricing
Walman Optical ROI & Value For Money
4.1/5
Walman Optical has a value for money and ROI score of 4.1 out of 5 stars rated by its users and customers.
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Quick Insights into Walman Optical ROI
Walman Optical's ROI score was rated highest by Male customers.
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Ranked Walman Optical ROI the Highest
Walman Optical ROI Score by Gender
Walman Optical's ROI score was rated 3.6 by Male customers on Comparably.
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Male
3.6/5
Female
N/A
Walman Optical Customer Satisfaction (CSAT)
Walman Optical Customer Satisfaction (CSAT) Score
62 / 100
Walman Optical has an overall Customer Satisfaction score of 62 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
38%
Satisfied
24%
Neither Satisfied nor Dissatisfied
38%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Walman Optical Customer Satisfaction
Walman Optical's Customer Satisfaction score was rated highest by Male customers.
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Ranked Walman Optical Customer Satisfaction the Highest
Walman Optical Customer Satisfaction Score by Gender
Walman Optical's Customer Satisfaction score was rated 67 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Walman Optical.
67 / 100
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 67% | |
Neither Satisfied nor Dissatisfied | 33% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Walman Optical Customer Service
4/5
Walman Optical has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About Walman Optical's Customer Service
Address
801 12th Avenue North, Minneapolis, MN 55411
Website
http://www.walman.com
Phone Number
6125206069
Quick Insights into Walman Optical Customer Service
Walman Optical's Customer Service score was rated highest by Male customers.
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Ranked Walman Optical Customer Service the Highest
Walman Optical Customer Service Score by Gender
Walman Optical's Customer Service score was rated 3.3 by Male customers on Comparably.
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Male
3.3/5
Female
N/A
Walman Optical as an Employer
4.1/5
Walman Optical has a 4.1/5 stars for its overall company culture rated by their employees
top
25%
Consumer vs. Employees
Walman Optical scored a 40 for Net Promoter Score and a 15 for Employee Net Promoter Score. NPS gauges how likely a customer of Walman Optical would recommend the brand to a friend. ENPS measures how likely Walman Optical employees would recommend working at Walman Optical to a friend.
Net Promoter Score
40
NPS Score
| 60% | Promoters |
|---|---|
| 20% | Passive |
| 20% | Detractors |
Employee Net Promoter Score
15
eNPS Score
| 48% | Promoters |
|---|---|
| 19% | Passive |
| 33% | Detractors |
