-14
NPS
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Walser Automotive Group
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About Walser Automotive Group's Brand
Walser Automotive Group
Brand at a Glance
76%
Customer Loyalty
3.2/5
Product Quality
3/5
Pricing
2.8/5
Customer Service
Walser Automotive Group NPS
Walser Automotive Group's Net Promoter Score (NPS) is a -14 with 43% Promoters, 0% Passives, and 57% Detractors. Net Promoter Score tracks whether Walser Automotive Group's customers would recommend using the product based on a scale of -100 to 100.
Walser Automotive Group Overall NPS
| 43% | Promoters |
|---|---|
| 0% | Passives |
| 57% | Detractors |
Walser Automotive Group NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2021 -100 | Oct 2021 | -100 |
Mar 2022 0 | Mar 2022 | 0 |
May 2022 33 | May 2022 | 33 |
Nov 2022 0 | Nov 2022 | 0 |
Feb 2023 -20 | Feb 2023 | -20 |
Sep 2023 -33 | Sep 2023 | -33 |
Apr 2026 -15 | Apr 2026 | -15 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Walser Automotive Group Customer Loyalty
76%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
76% of Walser Automotive Group users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Walser Automotive Group Product Quality
3.2/5
Walser Automotive Group has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
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Walser Automotive Group Product Information
Walser Automotive Group’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Company Size
- 1,001-5,000 Employees
Walser Automotive Group Pricing
Walser Automotive Group ROI & Value For Money
3/5
Walser Automotive Group has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
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Walser Automotive Group Customer Satisfaction (CSAT)
Walser Automotive Group Customer Satisfaction (CSAT) Score
33 / 100
Walser Automotive Group has an overall Customer Satisfaction score of 33 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
17%
Satisfied
16%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
17%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Walser Automotive Group Customer Service
2.8/5
Walser Automotive Group has an overall Customer Service score of 2.8 out of 5 stars rated by its users and customers.
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About Walser Automotive Group's Customer Service
Address
9825 56th Avenue North, Minneapolis, MN 55442-1616
Website
http://www.walser.com/index.htm
Phone Number
(952) 929-5252
Walser Automotive Group as an Employer
3.3/5
Walser Automotive Group has a 3.3/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
Walser Automotive Group scored a -14 for Net Promoter Score and a 28 for Employee Net Promoter Score. NPS gauges how likely a customer of Walser Automotive Group would recommend the brand to a friend. ENPS measures how likely Walser Automotive Group employees would recommend working at Walser Automotive Group to a friend.
Net Promoter Score
-14
NPS Score
| 43% | Promoters |
|---|---|
| 0% | Passive |
| 57% | Detractors |
Employee Net Promoter Score
28
eNPS Score
| 57% | Promoters |
|---|---|
| 14% | Passive |
| 29% | Detractors |
