40
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Ware Malcomb
Marketing or Exec? Claim Your Free Account
About Ware Malcomb's Brand
Brand at a Glance
87%
Customer Loyalty
4.2/5
Product Quality
4/5
Pricing
4.3/5
Customer Service
Ware Malcomb NPS
Ware Malcomb's Net Promoter Score (NPS) is a 40 with 70% Promoters, 0% Passives, and 30% Detractors. Net Promoter Score tracks whether Ware Malcomb's customers would recommend using the product based on a scale of -100 to 100.
Ware Malcomb Overall NPS
| 70% | Promoters |
|---|---|
| 0% | Passives |
| 30% | Detractors |
Ware Malcomb NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2021 100 | Jan 2021 | 100 |
Feb 2021 0 | Feb 2021 | 0 |
Jul 2021 33 | Jul 2021 | 33 |
Oct 2021 50 | Oct 2021 | 50 |
Dec 2021 20 | Dec 2021 | 20 |
Feb 2022 33 | Feb 2022 | 33 |
Jan 2023 43 | Jan 2023 | 43 |
Sep 2023 50 | Sep 2023 | 50 |
Apr 2024 40 | Apr 2024 | 40 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Ware Malcomb Customer Loyalty
87%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
87% of Ware Malcomb users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Ware Malcomb Product Quality
4.2/5
Ware Malcomb has an overall Product Quality score of 4.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Ware Malcomb's overall Product Quality score rated by its users and customers.
Ware Malcomb Product Information
Ware Malcomb’s product quality score is a 4.2 out of 5 as rated by its users and customers.
- Website
- http://www.waremalcomb.com
- Company Size
- 201-500 Employees
Industry
Architecture and Planning
Ware Malcomb Pricing
Ware Malcomb ROI & Value For Money
4/5
Ware Malcomb has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Ware Malcomb's overall ROI score rated by its users and customers.
Ware Malcomb Customer Satisfaction (CSAT)
Ware Malcomb Customer Satisfaction (CSAT) Score
100 / 100
Ware Malcomb has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
75%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Ware Malcomb Customer Service
4.3/5
Ware Malcomb has an overall Customer Service score of 4.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Ware Malcomb's overall Customer Service score rated by its users and customers.
About Ware Malcomb's Customer Service
Address
10 Edelman, Irvine, CA 92618
Website
http://www.waremalcomb.com
Phone Number
9496609128
Ware Malcomb's Social Links
Ware Malcomb as an Employer
4.2/5
Ware Malcomb has a 4.2/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Ware Malcomb scored a 40 for Net Promoter Score and a 17 for Employee Net Promoter Score. NPS gauges how likely a customer of Ware Malcomb would recommend the brand to a friend. ENPS measures how likely Ware Malcomb employees would recommend working at Ware Malcomb to a friend.
Net Promoter Score
40
NPS Score
| 70% | Promoters |
|---|---|
| 0% | Passive |
| 30% | Detractors |
Employee Net Promoter Score
17
eNPS Score
| 35% | Promoters |
|---|---|
| 47% | Passive |
| 18% | Detractors |
