-25
NPS
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Brand Page
Washington DC Government
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About Washington DC Government's Brand
Brand at a Glance
83%
Customer Loyalty
3.4/5
Product Quality
3.4/5
Pricing
3.4/5
Customer Service
Washington DC Government NPS
Washington DC Government's Net Promoter Score (NPS) is a -25 with 25% Promoters, 25% Passives, and 50% Detractors. Net Promoter Score tracks whether Washington DC Government's customers would recommend using the product based on a scale of -100 to 100.
Washington DC Government Overall NPS
| 25% | Promoters |
|---|---|
| 25% | Passives |
| 50% | Detractors |
Washington DC Government NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2022 0 | Dec 2022 | 0 |
Mar 2023 -50 | Mar 2023 | -50 |
Oct 2023 -66 | Oct 2023 | -66 |
May 2024 -25 | May 2024 | -25 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Washington DC Government Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of Washington DC Government users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Washington DC Government Product Quality
3.4/5
Washington DC Government has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Washington DC Government's overall Product Quality score rated by its users and customers.
Washington DC Government Product Information
Washington DC Government’s product quality score is a 3.4 out of 5 as rated by its users and customers.
- Website
- https://dhcd.dc.gov/
- Company Size
- 10,000+ Employees
Industry
Tech
Washington DC Government Pricing
Washington DC Government ROI & Value For Money
3.4/5
Washington DC Government has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
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Washington DC Government Customer Satisfaction (CSAT)
Washington DC Government Customer Satisfaction (CSAT) Score
50 / 100
Washington DC Government has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
25%
Satisfied
25%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
25%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Washington DC Government Customer Service
3.4/5
Washington DC Government has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
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About Washington DC Government's Customer Service
Address
Washington, DC
Website
https://dhcd.dc.gov/
Washington DC Government as an Employer
Consumer vs. Employees
Washington DC Government scored a -25 for Net Promoter Score and a -18 for Employee Net Promoter Score. NPS gauges how likely a customer of Washington DC Government would recommend the brand to a friend. ENPS measures how likely Washington DC Government employees would recommend working at Washington DC Government to a friend.
Net Promoter Score
-25
NPS Score
| 25% | Promoters |
|---|---|
| 25% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-18
eNPS Score
| 35% | Promoters |
|---|---|
| 12% | Passive |
| 53% | Detractors |
