Waste Management FAQs

To schedule a bulk pick up service, please Contact Us.

Sometimes you need to throw out things that are big or bulky. When you have items too large to fit in your normal collection container, schedule a bulk pickup from us. It’s easy, it’s convenient and we’ll help you figure out the best way to dispose of:

Mattresses

Appliances

Furniture

Wood from remodeling projects

For more information about large trash pickup, visit our solution page to Learn More.

Automatic Payments

Unless your services plan is cancelled by you or us as allowed by under your agreement with us, (“Agreement”), you herebyauthorize us to charge to your credit card on file, or a substitute account provided from time to time by you or your card issuer, in respect of the amounts you owe under the Agreement (for customers with a United States service address, payments are drafted 20 days after the invoice date; for our Canadian customers, payments are drafted on the 21st of each month). The amount you pay on a monthly basis will be determined in accordance with the Agreement and may vary from month to month in accordance with the terms of the Agreement. Applicable fees or taxes will be included in the amount charged. By providing payment account information to us, you represent that you are an authorized user of such a payment account.

You agree that your invoices will include notice of changes in services or service rates, including price increases or charges subject to your consent and the terms of the Agreement. Subject to applicable law, and the terms of the Agreement with respect to notice for amendments to the Agreement, such consent would be given by your automatic payment of or failure to object to the price increase within 30 days of the invoice date.

Dishonored Requests for Payments: If a payment transaction is not honored by your bank or other financial institution, we have the right to charge the amount of any such transaction to the customer. You remain responsible for any uncollected amounts.

Consent to Electronic Communication -By clicking the Finish button, you are consenting to receive a one-time confirmation of this payment electronically to the e-mail address you have provided to us. In order to receive the electronic confirmation of your enrollment in this service, you must have access to a personal computer with a 128-bit javascript enabled browser, internet access and a valid electronic mail account supported by software that enables you to receive electronic communications. In order to store electronic communications from Waste Management, you will need a printer connected to your computer to enable you to print such communications for storage in your off-line files or a hard drive or disk drive to download the electronic confirmation communication for storage on your computer. Unless required by law, Waste Management will not provide paper copies of the electronic confirmation letter.

To cancel automatic payment, go to wm.com, login, click on Manage link next to Autopay, select Stop Automatic Payments, and select Yes Stop Automatic Payments. You may also call Waste Management customer service call centers to cancel.

Eligibility Requirements for Waiver of Administrative Charge - Waste Management assesses an administrative charge (which is currently$6.50) for each paper invoice;however, not all customers have or will be assessed this charge. Customers who are being assessed the administrative charge can enroll in automatic bill payments and paperless billing to receive a waiver of the administrative charge, if any, on each invoice while they remain enrolled in automatic bill payments and paperless billing. If your contractual terms have not yet been revised to include the administrative charge, enrollment in automatic bill paying and paperless billing will ensure that you will not be assessed the administrative charge for receipt of paper invoicesin the future.

Paperless Billing

If you choose toenroll in online paperless billing, you agree to receive all of your invoices electronically. You will no longer receive a mailed invoice. You will be notified via email when new invoices are available for viewing and payment. It is your responsibility to make sure your email is accessible to Waste Management. An email notification will be sent from Waste Management [email protected].

By selecting paperless billing, you agree to receive e-mails with electronic invoices, which will include notice of changes in services or service rates, including price increases or charges subject to your consent and the terms of your agreement with us (“Agreement”). Subject to applicable law, and the terms of the Agreement with respect to notice for amendments to the Agreement, such consent would be given by your payment or your failure to object to the price increase within 30 days of the invoice date.

To cancel paperless billing, log in to your, Click on the Manage link next to Paperless and follow the steps to un-enroll.You can also contact Waste Management customer service call centers to enroll or un-enroll from paperless billing.

Eligibility Requirements for Waiver of Administrative Charge - Waste Management assesses an administrative charge (which is currently$6.50) for each paper invoice;however, not all customers have or will be assessed this charge. Customers who are being assessed the administrative charge can enroll in automatic bill payments and paperless billing to receive a waiver of the administrative charge, if any, on each invoice while they remain enrolled in automatic bill payments and paperless billing. If your contractual terms have not yet been revised to include the administrative charge, enrollment in automatic bill paying and paperless billing will ensure that you will not be assessed the administrative charge for receipt of paper invoicesin the future.

Electronic Communications - In order to receive the electronic confirmation of your enrollment in this service, you must have access to a personal computer with a 128-bit javascript enabled browser, internet access and a valid electronic mail account supported by software that enables you to receive electronic communications. In order to store electronic communications from Waste Management, you will need a printer connected to your computer to enable you to print such communications for storage in your off-line files or a hard drive or disk drive to download the electronic confirmation communication for storage on your computer.

If your pickup falls on or near a holiday, please check yourHoliday Schedule.

If you feel there was a missed pickup, please ensure there are no objects blocking the dumpster:

Log In to your My WM account

From the My WM Dashboard, Click Manage My Services

Click Report a Missed Pickup

Fill out the required fields

Click Submit

You will receive a confirmation email after you submit your request.

Note:This self-service option may take up to 48 hours. If you require immediate recovery, please Contact Us.

Please keep this schedule handy for you to use as a reminder of your recycling pickup services.

Note: Visit wm.com 14 days prior to a holiday to view the schedule for your specific area and to verify service days.

If your next pickup date is today, your pickup date will show today’s date until 11:59 p.m. At that time, the pickup day will change to the next future date. If your next pickup date is today and you feel that we have missed your container, please Contact Us.

Learn more about the explanation of charges for Waste Management services (based on US prices).

Administrative Charge

The Administrative Charge is applicable to collection customers. The Administrative Charge covers the cost of generating paper invoices and processing paper invoice payments. By eliminating paper invoices with return envelopes, we reduce waste and drive down costs associated with preparing and mailing paper invoices. Customers can avoid this charge by signing up for automatic, pre-authorized payment and paperless billing through “My Account” on wm.com. Customers benefit from automated, pre-authorized payment and paperless billing by saving them time and money required for postage to mail the payment. In addition, customers can rely on the on-time, hassle-free processing of their payment.

Fuel/EnvironmentalCharge

The Fuel/Environmental Charge applies to customers in all of our lines of business. The Fuel/Environmental Charge is typically one line item containing two components: (1) Fuel Surcharge and (2) Environmental Charge. The Fuel Surcharge is a recurring charge and is typically a fluctuating percentage of all invoice charges including all ancillary charges and fees, excluding the Environmental Charge, Regulatory Cost Recovery Charge and taxes, based on the U.S. Department of Energy weekly diesel price index, or for Canadian customers, the Canadian national diesel price index as published by Bloomberg. Fuel charges are common in the waste and transportation industries, such as airlines, trucking, and delivery service companies, and utilities. This charge fluctuates with the nationally published price of diesel and is intended to measure the changes in the cost of diesel, natural gas, and other hydrocarbon-based fuels and products that our WM operating companies use in our overall enterprise. The Environmental Charge is a recurring charge and is typically a fixed percentage (currently, 17.5\%) of all invoice charges including all ancillary charges and fees, including the Fuel Surcharge, but excluding the Regulatory Cost Recovery Charge and taxes. The Environmental Charge is intended to cover Waste Management’s enterprise-wide environmentally-related costs for its WM operating companies to operate in a safe and environmentally responsible manner, plus an acceptable operating margin. Such enterprise-wide environmental costs include, without limitation, landfill cover material, engineering, testing and maintenance of landfills or other disposal facilities, the disposal of tires, batteries, oils and fluids and the monitoring and management of vehicle emissions. Learn more about the Fuel/Environmental Charge.

Regulatory Cost RecoveryCharge

The Regulatory Cost Recovery (RCR) Charge applies to customers in all our lines of business. The RCR Charge is a fixed percentage (currently, 3.6\%) of all invoice charges including all ancillary charges and fees, including the Fuel/Environmental Charge, but excluding taxes. This charge is intended to cover a portion of Waste Management’s enterprise-wide costs associated with host community fees, waste disposal taxes and similar charges that our WM operating companies pay to municipal or other governmental authorities or agencies to engage in the waste collection, transfer, processing, disposal, treatment, and/or recycling business, plus an acceptable operating margin. Learn more about the Regulatory Cost Recovery Charge.

Recyclable Materials Offset

The Recyclable Material Offset (RMO) is a price adjustment that applies to recycle collection customers, that allows our WM operating companies to achieve an acceptable operating margin despite increased recycling costs and/or declines in the value of processed recyclables in the global commodities market.The RMO is usually a charge and is calculated based on the amount that (a)our applicable WM operating company processingcost per ton, including costs of disposal for contaminationand profit margin,exceeds (b) an amount equal to theblended value per ton of processed recyclables,minus an amount for profit margin. The RMO, including profit margin, processing, and disposal costs and recyclables blended value shall be determined by the company from time-to-time, in its sole discretion, based on applicable operating data and market information. If recyclables blended value exceeds processing costs, plus profit margin, an RMO credit may apply, at the company’s sole discretion. We will monitor changes in the recycling commodities market and recycling costs and may adjust this charge, in our discretion, as appropriate in the future. The RMO is subject to a customer’s applicable service terms.

Prorated Services Charges

Prorated services can occur for commercial, roll-off or residential collection customers. Typically, service start dates fall outside standard invoicing or billing periods. When this occurs, customers receive service charges adjusted (or prorated) for the month or billing period when services start. Generally, most customers are billed in advance for service. Therefore, the customer’s first invoice will contain prorated service charges and advanced billing. For example, if a customer requests services to start on the 20th of June, the customer’s first invoice will show 10 days of prorated services for June as well as the full monthly charges for July. Some residential customers are invoiced on a quarterly or other longer billing cycle. These customers would receive a prorated charge for the current billing period, as well as advance charges for the subsequent quarterly or another billing period.

Taxes

Taxes may apply to charges for products and services included in your invoice. Specific taxes vary by state and locality.

Waste Water Management Charge

The Waste Water Management (WWM) charge applies to disposal customers only. The WWM charge is a fixed percentage (currently 6.5\%) of disposal charges, excluding fuel, environmental and regulatory cost recovery charges and before taxes. This charge allows us to cover Waste Management’s enterprise-wide costs associated with collecting, treating, disposing and managing the wastewater generated by our landfills and other post-collection operations in accordance with applicable law and a safe and environmentally responsible manner, and for us to achieve an acceptable operating margin. Wastewater is generated when any form of liquid, including water, passes through waste materials. As such, wastewater generation is a concern for most landfills and disposal facilities and requires specific collection, treatment, and disposal.

Additional Services andOther Invoice Charges

For roll-off service, there are monthly minimum haul or inactivity charges and minimum tonnage charges that apply. Other additional charges also may be incurred for additional services and other reasons including but not limited to the following: container overages or overfilling; contamination or non-conforming waste; demurrage; dig out service; late payment; a returned check for non-sufficient funds; delivery, moving or removing a container; resumed/restart services for previously suspended/terminated for non-payment; and extra trips. The amount of these charges vary by service area and may change from time to time, as set by a WM operating company for its customers. Customers are advised to request the current charge amount for any additional service at the time of ordering or customer initiation. For more information on these charges, call the number listed on your invoice to speak with a local service representative.

Cameras To Help With Operational Efficiency

As part of our operational efficiency and providing you better service and safety, cameras and other devices such as the WM Smart TruckSM system may be enabled on trucks and dumpsters to capture images (still and/or video) of dumpsters, waste and recycling materials and events related to your service. This also helps ensure compliance with contract terms including, but not limited to, charges related to overloaded and damaged containers and contamination based on information from such images.

Waste Management is committed to providing customers with safe and reliable quality waste services at a reasonable price.We periodically increase our service rates.

Price increases are subject to a customer’s applicable service terms, including any applicable municipal or franchise agreement or customer service agreement. Notifications for rate increases are typically provided the month of, or the month prior to, the increase and can be found in the “important messages” section on a customer’s invoice.

Increases to service rates may be based on any number of factors, including to cover increases to both internal and third-party disposal, processing and/or transportation costs, increased costs due to uncontrollable circumstances, including, without limitation, changes in local, state or federal laws or regulations, imposition of taxes, fees or surcharges or acts of God such as floods, fires, hurricanes and natural disasters, and increases in the Consumer Price Index (CPI). Standard CPI rate increases are tied to increases to the Canadian Property Taxes and Other Special Charges Consumer Price Index (rolling 12-month average) published by Statistics Canada. We may also apply different CPI-based price increases, including a contractually allowed CPI+4\% price increase for certain customers, or seek price increases for other reasons and/or to achieve acceptable operating margins.

Franchise/Municipal Customers

Residential, commercial and roll-off container customers serviced pursuant to a franchise agreement with a municipality or local governmental authority are subject to price increases permitted under the terms of such agreements.

Open Market/Subscription Residential Customers

Generally, open market residential subscription collection customers are serviced on a prepaid quarter by quarter (or other periodic) basis, without individual service agreements. Therefore, Waste Management of Canada can increase the price or cost to provide such residential collection service from billing period to billing period, and customers may terminate or choose to not renew services after each billing period.Residential subscription customers are billed in advance and invoices represent our offer to provide or continue to provide such services for the specified billing period. By paying the invoice and not canceling service, the customer is agreeing to continue the service for the billing period and there is no proration or partial refund for any cancellation prior to the end of the billing period.

Non-franchise Commercial/Roll-off

Waste Management of Canada provides non-franchise commercial small containers and permanent (i.e., recurring service) roll-off container service to customers under fixed-term contracts with renewal options. Under Section 4(b) of our current standard service agreement for a commercial small container and roll-off customers (“standard commercial/roll-off service agreement”), we have the right to increase a customer’s service rate and charges for any one or more of the following reasons:

for any changes to, or differences between, the actual equipment and services provided by Waste Management of Canada to the customer and those specified in the Service Summary to the customer’s service agreement;

for any change in the composition of the “Waste Materials” (as defined in the service agreement) or if the average weight per yard of the customer's Waste Materials exceeds the amount specified on the customer’s Service Summary;

for any increase in or other modification to our Fuel Surcharge, Regulatory Cost Recovery Charge, Recyclable Material Offset, Environmental Charge, and/or any Fees/Charges included in the customer’s Service Summary;

to cover any increases in disposal, processing and/or transportation costs, including fuel surcharges;

to cover increased costs due to uncontrollable circumstances, including, without limitation, changes in local, provincial or federal laws or regulations, the imposition of taxes, fees or surcharges or acts of God such as floods, fires, hurricanes, and natural disasters; and/or

for increases in any Consumer Price Index (generally the Canadian Property Taxes and Other Special Charges Consumer Price Index published by Statistics Canada).

The price increases specified in Section 4(b)(i) through (vi) may be applied singularly or cumulatively and may include an amount for operating or profit margin. Price increases are not represented to be solely an offset or pass-through of the company’s costs.

In addition to specific price increases allowed under Section 4(b), Waste Management of Canada also regularly seek price increases subject to customer consent pursuant to Section 4(c) of our standard commercial/roll-off service agreement. Waste Management of Canada notifies such customers of these price increases subject to customer consent, through invoice messaging, invoice inserts or separately mailed price increase notifications. Under Section 4(c) of such service agreement, the customer can either accept the price increase or trigger termination of its service agreement, without any obligation to pay liquidated damages. Under Section 4(a) of our standard commercial/roll-off service agreement, payment of the price increase is deemed to be a customer’s consent to the consensual price increase.

Pricing, price increases and the assessment of charges, whether pursuant to Section 4 of our standard commercial/roll-off service agreement or subject to other applicable service terms or customer consent, are not applied uniformly and vary from customer to customer. By contract or at the company’s discretion, some customers are exempt from base rate or CPI-based price increases or do not pay Waste Management’s standard or common charges, such as our Fuel and Environmental Charges. Section 4 price increases and charges are designed to recover all applicable costs as to all customers from only those customers subject to the price increase or charge, excluding any exempt or non-paying customers.

Check Your Applicable Service Terms

The service terms referenced above may apply to you, or your service terms may be different. Not all collection customers have service agreements and not all commercial and roll-off customers are covered by our standard commercial/roll-off service agreement. Your services may be covered by prior versions of our standard commercial/roll-off service agreement, which have different terms. If you have a service agreement, please check it for your applicable terms.

Fuel and Environmental Charge

We have made investments in cleaner technologies, such as LNG or CNG trucks, reducing our overall impact on the environment; however, fuel prices and environmental compliance-related costs are something we cannot fully control. Our standard Fuel/Environmental Charge is meant to help us cover these costs and achieve an acceptable operating margin. The Fuel/Environmental Charge is one line item on customer invoices that contains two separate components: a Fuel Surcharge and an Environmental Charge.

Fuel Surcharge

The Fuel Surcharge allows us to recover the cost of diesel, natural gas and other hydrocarbon-based fuels and products that Waste Management on an enterprise-wide basis (through all its hauling and operating companies, including Waste Management of Canada (collectively, “WM operating companies”) uses in its overall business above a baseline cost. In Canada, the baseline cost is measured in diesel cost @$.55/litre. This charge allows us to keep up with the changing costs of diesel, natural gas and other hydrocarbon-based fuels and products, and allows us to achieve the operating margin needed to maintain the high level of service that customers expect. Our standard Fuel Surcharge calculation is tied directly to the last weekly Canadian National average price for diesel as reported by Bloomberg, a leading global provider of data, news, and analytics. Tying our standard Fuel Surcharge to this nationally reported diesel price ensures customers are assessed a fuel surcharge that is objective, currently adjusted and easy to calculate.

Our Collection and Disposal Fuel Surcharge Tables show what the Fuel Surcharge, as a percentage of a customer’s monthly or other periodic invoice charges, before the Environmental Charge, Regulatory Cost Recovery Charge, and taxes, would be based upon the last weekly reported Bloomberg Canadian National average diesel price prior to a customer’s invoice date.

The amount or percentage of the Fuel Surcharge is not specifically tied to the direct or indirect costs to service a specific customer account. By contract or at our discretion, some customers pay a nonstandard fuel surcharge or are exempt from any fuel surcharge. Through fuel surcharges, Waste Management of Canada, together with other WM operating companies, attempt to collectively recover all Waste Management enterprise-wide costs for diesel, natural gas and other hydrocarbon-based fuels and products used by WM operating companies above the baseline cost, from only those customers subject to a fuel surcharge, excluding any exempt or non-paying customers.

Environmental Charge

The Environmental Charge is 17.5\% of all invoice charges, including the Fuel Surcharge, but excluding the Regulatory Cost Recovery Charge and taxes. (Some disposal customers are charged a flat rate per load or other rate or amount in accordance with their service or contract terms. Contact your local Technical Service Center through www.wmsolutions.com for more details.)

The Environmental Charge allows Waste Management of Canada, together with other WM operating companies, to cover Waste Management’s enterprise-wide costs and expenses for all its WM operating companies to operate collection, transfer, landfill, and recycling operations in a safe and environmentally responsible manner, and to achieve an acceptable operating margin. The amount or percentage of the Environmental Charge is not specifically tied to the direct or indirect costs to service a specific customer account. By contract or at our discretion, some customers pay a nonstandard environmental charge or are exempt from any environmental charge. Through environmental charges, Waste Management of Canada and other WM operating companies attempt to collectively recover all applicable Waste Management enterprise-wide environmentally-related costs of its WM operating companies from only those customers subject to an environmental charge, excluding any exempt or non-paying customers.

Historical WM Fuel/Environmental Charges

The Fuel/Environmental Charge included on a customer's invoice is determined by first applying the Fuel Surcharge percentage from the WM Collection Fuel Surcharge Table or WM Disposal Fuel Surcharge Table to the total invoice charges (excluding the Environmental Charge, Regulatory Cost Recovery Charge, and taxes). Then the environmental percentage is applied to the total invoice charges, including the Fuel Surcharge calculation. For example, a bill totaling $25.00 for services, with a $3.00 Fuel Surcharge, would see an additional $4.90 applied for the Environmental Charge (17.5\% of $28). For ease of reference, our Collection Fuel Surcharge and our Disposal Fuel Surcharge show each Fuel/Environmental Charge applied by us for the last 12 months. Contact yourlocal WM officeif you require more information.

Not a Governmental Tax; Future Changes

The Fuel/Environmental Charge is not a tax or surcharge imposed by or remitted to any governmental or regulatory agency; it is our charge. The Fuel Surcharge calculation or Environmental Charge percentage may be changed in the future at the company’s discretion. Any such changes shall be subject to an existing customer’s applicable service terms.

To learn more about frequently asked Fuel/Environmental Charge questions, as they pertain to Canada, please visit our page on Pricing and Charge Information for Canada.

Need a quick way to schedule a bulk pick up service? Connect with us quickly:

For residential customers, please Chat or Email Us

For commercial customers, please Call Us

Note: Please be aware that items allowed, service days and costs vary by area.

We're sorry to hear that you want to cancel or stop a service. Please Call Us, so that we may process this request. Please have your Customer ID and service address ready.

Note: Canceling service prior to the end of a contract may result in early termination fees or removal charges depending on area and type of service you have.

Find out if your Empty and Return request was successful.If you need to edit or cancel a request before your service, please Contact Us.

Please keep this schedule handy for you to use as a reminder of your pickup services.

Note: Visit wm.com 14 days prior to a holiday to view the schedule for your specific area and to verify service days.

The numbers chasing the arrow recycling symbol on plastics are tricky because they can mean different things.

The Federal Trade Commission requires that a product have at least 60\% access to local programs (like Material Recovery Facility processing) across the U.S. to include the Mobius on their products. However, the Mobius is not a reliable indicator of whether something actually is accepted locally as recyclable.

The number on plastics only indicates the primary plastic ingredient in the recipe. There are thousands of plastic products and packaging, and each one has its own unique chemical recipe. Many of these combinations cannot be recycled into new products at this time.

One of the easiest methods to recycle plastics is to go by shape. If it’s not one of these shapes: bottles, jars, jugs, and tubs, it’s probably not accepted in your curbside recycling container. You can also visit Recycle Right to find answers to your common recycling questions.

Paying your invoice from Waste Management has never been easier, and with several different options to choose from, you'll have no trouble staying on top.

Please find your payment options below:

One-Time Payment

At your desk or on-the-go, log into wm.com or the WM Mobile App to make a free, quick, and easy one-time payment.

Automatic Payment

Avoid the hassle of emailing or calling.Pay your invoice online automatically by setting up recurring payments. This is a free service. With Autopay, you will save time and will never miss a payment. Bonus: In certain service areas, when you enroll in both Paperless and Autopay, you can also eliminate your administrative charges.

Pay Through Your Bank

Make free payments from your financial institution using your Customer ID and the P.O. Box on the remittance stub of your invoice. Visit your bank's website to get started.

Pay by Phone

Pay 24/7 by calling us at 1-866-909-4458 and using our automated phone system or speaking directly to a representative. A convenience charge may apply.

Pay by Mail

Write it, stuff it, stamp it, and mail it to the remittance address indicated on the payment coupon of your current invoice. If you receive a paper bill, an envelope is provided for you.

We want to make recycling less complicated.

Follow these three rules to make recycling simple:

Recycle empty bottles, cans, paper, and cardboard

Keep foods and liquids out of the recycling

Keep plastic bags out of the recycling bin. No bagged recyclables.

And remember, you should never place an item in your recycling container if you’re not sure it’s an approved recyclable. When in doubt throw it out. Visit Recycle Right to view how-to videos and downloadable guidelines.

Fluorescent light bulbs and tubes, glues and adhesives, cleaning fluids, oil-based paints, paint thinners and stains, lawn and garden chemicals, pool and spa supplies, propane and butane tanks, and automobile fluids are all considered household hazardous waste (HHW), because they contain corrosive, toxic, ignitable, or reactive ingredients.

Improper disposal of HHW can pollute the environment and pose a threat to human health.

Waste Management’s At Your Door Special Collectionis a service we offer to residents to make it easy to properly dispose of potentially hazardous materials. All you have to do is schedule a home collection and we’ll send a kit. Household hazardous waste needs to be separated from regular trash and recycling and then left during normal collection time.

To verify that At Your Doorservice is available in your area and schedule a collection, visit WMAtYourDoor.com or call 1-800-449-7587.

Text Notification Eligibility

Our text notification feature is available in select areas only. You will receive an email notification to update your preference when the textmessage communication option is available to you.

Our text notification feature applies to mobile numbers for U.S. and Canada only. Landline and international numbers are not eligible for this feature.

How to Start ReceivingText Notifications from Waste Management

If text message communication is an option available in your area and you have an eligible U.S. or Canada mobile number, please visit wm.com/mypreferences and check the box for text notifications.

The number of text messages that you receive from us will vary depending on how many text messaging programs you sign up to receive messages from and the number of transactions you have with us.

OPT IN

If you have selected text messaging as your communication preference, you will receive an opt-in message from our short code(95708 and 55180) on your mobile phone. It will instruct you to replyYES to confirm your enrollment. An additional text message will be sent to you to confirm that you have opted into this feature.

OPT OUT

To stop text notifications from Waste Management, replySTOP. You will receive one additional text message confirming that we have removed youfrom receiving any future text message notifications. You can also replyHELP for help.

Type of Text Notifications You Will Receive

Text notifications from us will only include information on your services, invoices, and/or payments, and any updates on your account. You will not receive any sales or marketing-related text notifications.

Text Notifications Charges

We do not charge you to send you text messages. However, depending on your mobile service plan, standard messaging and data rates may apply from your carrier. Please check your mobile plan for more information. Texts are supported by most carriers, including AT&T, Sprint/Boost/Virgin, T-Mobile*/MetroPCS, Verizon Wireless, CellCom USA, C Spire Wireless, U.S. Celluar, Carolina West Wireless (CWW), and Google Voice.

*All carriers, including T-Mobile, are not liable for delayed or undelivered messages.

How We Secure Your Personal Information

Please click on this Privacy Policy Link for full terms of our policy.

The cost of service depends on the services you choose for your home or business. If you want to explore your choices and receive cost estimates, please Contact Us.

Connect with support using one of the following options:

Connect by Phone

Email Support

Launch Live Chat

To add a service or to make changes to a pre-existing service, please Call Us.

Generally, shredded paper is not accepted in curbside recycling programs, whether it is bagged or not, due to litter and contamination issues.

Did you know that shredded paper is a great addition to your compost pile as long as it does not contain cellulose material like window envelopes? If you don’t compost, we recommend bagging your shredded paper and disposing of it with your trash.

Supporting Resources:

Please check your city or county’s website to see if there are secure document shredding and recycling events happening near you.

We have a variety of temporary dumpster products available, here is a list of some of our more common product types:

Insta-Bin

For smaller jobs, you may need an "insta-bin," a temporary bin that’s three cubic yards or smaller.

12/14/15 Yard Dumpster

This container is sizedfor the smallest projects that may take place at your home or small office building.

20 Yard Dumpster

One of our most popular sizes, these dumpsters accommodate virtually any small-to-mid-sized residential or commercial project. At a height of one meter, it's easy to load, yet it holds 3.6 metric tonnes of trash and materials.

30 Yard Dumpster

This dumpster is designed for medium-to-large projects such as interior remodeling, de-cluttering or other interior projects. It’s the optimal size for trash removal during your next renovation.

40 Yard Dumpster

These are the largest Waste Management dumpsters. They are ideal for larger interior home renovations, household cleanups, and commercial construction or renovation projects.

Bagster Bag

The Bagster bag is strong enough to hold up to 3,300 lbs. of debris and has a capacity of 3 cubic yards or 5.5 metric tonnes. You can fill it with full sheets of plywood, drywall, doors, and even a bathtub.

Note: Temporary dumpster rental options vary by location, and not all sizes are available in all locations.Start your search now, check availability and pricing on Temporary Dumpster Rental.

For a complete list of temporary dumpsters, Contact Us.

To view your estimated time of arrival (ETA) for your pickup service, simply click on My WM from the navigation menu and either log in or continue as a guest. From the My WM Dashboard, go to My Services and view your ETA.

Note: ETA is only available on your day of service.

To view your pickup schedule, simply click on My WM from the menu and either log in or continue as a guest.

From the My WM Dashboard, go to My Services. Pickup Schedule will be displayed, along with the next pickup date, holiday schedule, and other service requests.

Note: Waste collection services typically occur between 5 a.m. and 6 p.m. local time. Make sure the lid on your container is completely closed so our drivers can service them safely.

Yes, you may log in using your email and password at any time, even if you already enabled Touch ID on the WM Mobile App.

Pickup services typically occur between 5 a.m. and 6 p.m., local time.

For some services, we provide an estimated time of arrival (ETA). You can view any available information by logging into yourMy WM account or continuing as a guest.

Updating the email you have attached to your My WM profile is easy.

Log In to your My WM account...

On yourMy WM Dashboard, go to My Online Profile

Click on Update Online Profile

Click Edit next to Login Email to make updates

Click Updateto save your changes

Plastic bags are NOT accepted as part of our curbside recycling collection program.

Plastic bags cause damage to automated recycling equipment they get caught in processing machinery. Each time plastic bags become tangled in machinery, the entire plant shuts down and our employees manually climb into equipment and cut out plastic bags.

Additionally, recyclables stuck inside plastic bags are at risk for never making it through the recycling process. Ultimately, plastic bags create a hazard for recycling workers and make recycling plants less efficient therefore, we can no longer accept plastic bags in recycling.

However, clean and dry plastic bags can be recycled at many local retailers just not in your home or business recycling container. Visit plasticfilmrecycling.org to find a take-back location near you.

Recycling rules vary by location due to area regulations, municipal requirements, and recycling facility capabilities.

While there are standard recycling best practices, the best way to recycle is to find the specific recycling recommendations for your location. For all the necessary information, please Contact Us.

Edit or Delete a saved payment method such as checking, savings or credit card.

To edit or delete a payment method:

Log In to My WM account

Starting from My WM Dashboard,Go to My Online Profile

Click on Manage Payment Method

Click Edit or Delete under the payment method you wish to change or remove

Note:If you delete a payment method, payments already scheduled will process using that payment method unless you cancel the scheduled payment and reschedule with the new payment method. Future payments will use the new method that is linked to your automatic payment account.

You may find yourCustomer IDon your invoice in the top right corner.

If you have registered for a My WM account, you can view your invoices by logging inonline.

Log In to yourMy WM account...

On My WM Dashboard, Click Billing Overview

Click the Account you wish to view invoiceson

Click the Invoice Number to view a PDFof that invoice

If you have not registered for an online My WM account, your invoice will be mailed to you on a monthly basis to the mailing address you provided when setting up your first service with us.

To suspend or resume service, please Call Us.You may request to suspend your service for a certain period of time. Common reasons for suspended service include seasonal business or vacations.

When you are ready to resume your service, we ask that you contact us by email or phone.

Note: All vacation holds must be requested at least one (1) business day in advance. Customers cannot schedule a vacation hold after the date has occurred.Restrictions apply. Service holds are not available in all areas.

Connect With Us using the chat tab to get in touch with a specialist.

Note:Live Chat is only available during regular business hours.

Sporting events offer a golden opportunity to educate and engage with vendors and sponsors around sustainable best practices.Any time a group of people gathers, even for a relatively small and short-term event, it leaves a markfrom the wrappers and cups strewn through rows of stadium seats to the trash and recycling barrels with remnants of leftover food and drink containers. Then there is the wider impact of the energy needed to power the lights and to transport the food, the water, and chemicals used for sanitation, and the greenhouse gases emitted by the vehicles that brought everyone there.

In 2011, Waste Management started working closely with the Council for Responsible Sport and shared in their vision of a world where responsibly produced sporting events are the norm.

Learn more about how we are defining sustainability for 2020 and beyond by attending our Sustainability Forum.

If you need to request repairs to your container or need a replacement container, you can notify us via LiveChat or if it is not a rush request, you can email us your request using our online Request a Repair form.

Note: We will respond to inquiries within 2 business days. Please include details of what needs to be repaired in the comments section of the service form. Charges may apply depending on the service.

Submit a compliment to our dedicated drivers and customer service agents.

Our team of dedicated drivers and customer service agents strive to go above and beyond to ensure great service. We’d love to hear from you!

To submit a compliment...

Visit our Support C enter

Scroll down toConnect with Us

Click the Support tab

Choose Other from the drop-down menu

Click See Results

Enter your Customer Information; Toggle to Business or Residential depending on your service

Leave your message in the Comment Box

Click Submit

Once you submit your message, an automatic confirmation message will display stating that your service request has been received and a confirmation email has been sent to the email you provided. We will be in contact with you soon.

Linking your account(s) is easy. You will need yourCustomer ID and Postal Code for the account.

To link your account(s)...

Log In to your My WM account

Click Manage Accounts

Enter your Customer ID and Postal Code, then click Link Account

Click Save and Continue to save your changes

Make a quick payment online, anytime and from any device.

Log In to your My WM account

Click Make a Payment

Enter the Payment Amount

Adjust your Payment Date (if needed)

Select your Saved Payment Method or Add a New Payment Method

Click Continue

Review and Confirm your payment details

Click Make Payment

A Thank You page will appear, and you will receive a Confirmation Email to the Email Address on file confirming your payment was made.

Note: If you have multiple services associated with your My WM account, please ensure the correct Customer ID is selected in the drop-down.When making payments on multiple accounts at once, all accounts will be paid in full.

Container sizes vary by service and by area,applicable laws, and municipal agreements.

Business Recycling Containers

To check available sizes in your area, enter your address to Check Availability.

Residential Recycling Containers

To check available sizes in your area, enter your address to Check Availability.

Recycling sizes may include:

7 Gallon:10.25"x14"x15.25"

This size container is for customer convenience, not for individual collection.

64 Gallon: 31.75"x24.25"x41.75"

This cart has wheels and can act as a larger “hub” to consolidate materials collected in the smaller containers around the office.

96 Gallon: 35.25"x29.75"x43.25"

This is our largest cart with wheels and can be used as a “hub” to consolidate materials collected in the smaller containers around the office.

Commercial sizes may include:

5 Yard

2 Yard

3 Yard

4 Yard

6 Yard Straight

8 Yard Straight

Please visit Recycle Right to determine acceptable and unacceptable materials for your recycling container.

The Container Service Plan is an optional monthly charge.

Commercial customers opting for this plan are afforded one discounted exchange every 12 months. This is calculated per container, not per account or service type.

Access your payment history and view past invoices, make payments and view payment details.

From your My WM account, you can view all your past and scheduled payment details, make a payment or view your invoice.

Log in to your My WM account

Click View Bills and Payments

Click Payment History

If you have multiple accounts, go to Billing Overview and click on the Customer ID of the account you wish to view payment information for.

Making a partial payment is easy.

Log In to yourMy WM account...

On My WM Dashboard, Click Make a Payment

Enter the Payment Amount you want to pay towards your balance

Enter Payment Date and Select your Payment Method

Click Continue

Click Make a Payment after you have reviewed and confirmed your payment details

A confirmation page will appearverifyingwe have accepted your payment. We have also sent a confirmation emailto the email address you have on file for that account.

Note: If your account was suspended for any reason, it may take up to three days for your service to be resumed.

For the latest updates on possible service delays, interruptions, and storm recovery within your community, check for Waste Management alerts on our Weather and Service Updates webpage.

You can also view information regarding your service through your My WM account anytime, on any device as either a logged in or guest user. Navigate to My Services, which displays your ETA on your day of service, next pickup date, pickup schedule, and holiday schedule.

For Logged in users:

1. Click on My WM and log in

2. Click on Manage My Services

For Guest users:

1. Click on My WM

2. Click on Continue as Guest

3. Enter your service address, phone, email, or Customer ID

4. Click on Manage My Services

Unless your services plan is cancelled by you or us as allowed by under your agreement with us, (“Agreement”), you hereby authorize us to charge to your credit card on file, or a substitute account provided from time to time by you or your card issuer, in respect of the amounts you owe under the Agreement (for customers with a United States service address, payments are drafted 20 days after the invoice date; for our Canadian customers, payments are drafted on the 21st of each month). The amount you pay on a monthly basis will be determined in accordance with the Agreement and may vary from month to month in accordance with the terms of the Agreement. Applicable fees or taxes will be included in the amount charged. By providing payment account information to us, you represent that you are an authorized user of such a payment account.

You agree that your invoices will include notice of changes in services or service rates, including price increases or charges subject to your consent and the terms of the Agreement. Subject to applicable law, and the terms of the Agreement with respect to notice for amendments to the Agreement, such consent would be given by your automatic payment of or failure to object to the price increase within 30 days of the invoice date.

Dishonored Requests for Payments: If a payment transaction is not honored by your bank or other financial institution, we have the right to charge the amount of any such transaction to the customer. You remain responsible for any uncollected amounts.

Consent to Electronic Communication -By clicking the Finish button, you are consenting to receive a one-time confirmation of this payment electronically to the e-mail address you have provided to us. In order to receive the electronic confirmation of your enrollment in this service, you must have access to a personal computer with a 128-bit javascript enabled browser, internet access and a valid electronic mail account supported by software that enables you to receive electronic communications. In order to store electronic communications from Waste Management, you will need a printer connected to your computer to enable you to print such communications for storage in your off-line files or a hard drive or disk drive to download the electronic confirmation communication for storage on your computer. Unless required by law, Waste Management will not provide paper copies of the electronic confirmation letter.

To cancel automatic payment, go to wm.com, login, click on Manage link next to Autopay, select Stop Automatic Payments, and select Yes Stop Automatic Payments. You may also call Waste Management customer service call centers to cancel.

Eligibility Requirements for Waiver of Administrative Charge - Waste Management assesses an administrative charge (which is currently $6.50) for each paper invoice; however, not all customers have or will be assessed this charge. Customers who are being assessed the administrative charge can enroll in automatic bill payments and paperless billing to receive a waiver of the administrative charge, if any, on each invoice while they remain enrolled in automatic bill payments and paperless billing. If your contractual terms have not yet been revised to include the administrative charge, enrollment in automatic bill paying and paperless billing will ensure that you will not be assessed the administrative charge for receipt of paper invoices in the future.

Getting your dumpster relocated is easy.

To request container relocation:

Log In to your My WM account

From My WM Dashboard, go to My Services under What Can I Request

Select Relocate

Complete all required fields on service form and submit

Note:Make sure the area(s) for the bin relocation are accessible and free of obstructions and overhead wires. Make sure the driving surface to and around the pickup and drop-off site are strong enough to bear the weight of a dumpster and truck. A representative from Waste Management will contact you should we be unable to safely relocate your dumpster to the location indicated. There may be an additional charge to relocate your dumpster.

If the dumpster will be placed in an enclosure and you have not already informed Waste Management, please Contact Us.

Polystyrene foam plastic (like foam packing peanuts) is not recyclable, so we are not able to accept it for recycling at this time. Before discarding items like foam packing peanuts in the trash, consider taking them to your local mail and packaging store for reuse, typically without charge.

Note:Those foam cups and trays that many of us refer to as Styrofoamis a trademarked name that actually refers to a unique kind of polystyrene.

To Log Out click on the Account icon located in the top right-hand corner of the navigation bar. A drop-down will appear with a green Log Out button. Click the Log Out button to log out of your account.

This type of request is for commercial customers only.

To view an Empty and Return request:

Log In to yourMy WM account

From My WM Dashboard, Go to My Services

Select View All Empty & Returns

You can view past, current and future requests made online. You can edit or cancel active roll-off requests up to 24 hours prior to the service date.

Note: Roll-off requests for up to 30 days in the past are shown in My WM. For information on requests older than 30 days, please Contact Us.

Waste Management has a variety of locks and styles available for commercial and business dumpsters.

Locks can help prevent unauthorized use of your dumpster, which can help keep your costs down. Waste Management has 3 main lock varieties available for commercial dumpsters. They are Bar lock, Chain lock, and Gravity lock. There is an additional charge to add a lock to your container. Charges vary by area.

To find information about container locks available in your area, please Contact Us.

Note: Lockable residential containers are not available. If your lock is missing or broken, please Contact Us.

To edit or cancel an Empty and Return request:

Log In to yourMy WM account

From My WM Dashboard, go to My Services

Select View All Empty & Returns

You will receive a confirmation email shortly after you submit your edit or cancel the request. If you have questions about your request, Contact Us.

Note: This feature only applies to Empty and Return requests booked online. Locate the ticket and service date you wish to edit or cancel. When choosing to edit, click on the pencil icon. When choosing to cancel, click thissame icon. You can only edit or cancel roll-off requests up to 24 hours prior to the service date.No same-day requests can be made online.