-28
NPS
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Waterworks
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About Waterworks' Brand
Waterworks is the premier luxury bath and kitchen brand.
Brand at a Glance
47%
Customer Loyalty
2.2/5
Product Quality
2.2/5
Pricing
2.2/5
Customer Service
Waterworks NPS
Waterworks's Net Promoter Score (NPS) is a -28 with 29% Promoters, 14% Passives, and 57% Detractors. Net Promoter Score tracks whether Waterworks's customers would recommend using the product based on a scale of -100 to 100.
Waterworks Overall NPS
| 29% | Promoters |
|---|---|
| 14% | Passives |
| 57% | Detractors |
Waterworks NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2022 -100 | Jun 2022 | -100 |
Sep 2022 -50 | Sep 2022 | -50 |
Apr 2023 -66 | Apr 2023 | -66 |
Aug 2023 -75 | Aug 2023 | -75 |
Sep 2023 -40 | Sep 2023 | -40 |
Mar 2024 -17 | Mar 2024 | -17 |
Nov 2025 -29 | Nov 2025 | -29 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Waterworks NPS by Ethnicity
Waterworks's NPS was rated -75 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -75 | Caucasian | -75 |
Waterworks Customer Loyalty
47%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
47% of Waterworks users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Waterworks Customer Loyalty Score by Ethnicity
Waterworks's Customer Loyalty score was rated 33% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Waterworks.
33
out of 100
Caucasian
Waterworks Product Quality
2.2/5
Waterworks has an overall Product Quality score of 2.2 out of 5 stars rated by its users and customers.
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Waterworks Product Information
Waterworks’s product quality score is a 2.2 out of 5 as rated by its users and customers.
- Website
- http://www.waterworks.com/
- Company Size
- 501-1,000 Employees
Industry
Hardware and Devices
Real Estate
Construction
Quick Insights into Waterworks Product Quality
Waterworks's Product Quality score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Waterworks' Product Quality.
Ranked Waterworks Product Quality the Highest
Waterworks Product Quality Score by Ethnicity
Waterworks's Product Quality score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Waterworks.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Waterworks Pricing
Waterworks ROI & Value For Money
2.2/5
Waterworks has a value for money and ROI score of 2.2 out of 5 stars rated by its users and customers.
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Quick Insights into Waterworks ROI
Waterworks's ROI score was rated highest by Caucasian customers.
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Ranked Waterworks ROI the Highest
Waterworks ROI Score by Ethnicity
Waterworks's ROI score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Waterworks.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Waterworks Customer Satisfaction (CSAT)
Waterworks Customer Satisfaction (CSAT) Score
25 / 100
Waterworks has an overall Customer Satisfaction score of 25 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
75%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Waterworks Customer Satisfaction
Waterworks's Customer Satisfaction score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Waterworks' Customer Satisfaction.
Ranked Waterworks Customer Satisfaction the Highest
Waterworks Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Waterworks' Customer Satisfaction (CSAT) score was rated 25% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Waterworks.
25 / 100
Very Satisfied
0%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
75%
Waterworks Customer Service
2.2/5
Waterworks has an overall Customer Service score of 2.2 out of 5 stars rated by its users and customers.
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About Waterworks's Customer Service
Address
60 Backus Avenue, Danbury, CT 06810
Website
http://www.waterworks.com/
Phone Number
2037782701
Quick Insights into Waterworks Customer Service
Waterworks's Customer Service score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Waterworks' Customer Service score.
Ranked Waterworks Customer Service the Highest
Waterworks Customer Service Score by Ethnicity
Waterworks's Customer Service score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Waterworks.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Waterworks as an Employer
3.2/5
Waterworks has a 3.2/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Waterworks scored a -28 for Net Promoter Score and a -17 for Employee Net Promoter Score. NPS gauges how likely a customer of Waterworks would recommend the brand to a friend. ENPS measures how likely Waterworks employees would recommend working at Waterworks to a friend.
Net Promoter Score
-28
NPS Score
| 29% | Promoters |
|---|---|
| 14% | Passive |
| 57% | Detractors |
Employee Net Promoter Score
-17
eNPS Score
| 33% | Promoters |
|---|---|
| 17% | Passive |
| 50% | Detractors |
