WeGoLook FAQs

*Only iOS and Android Operating Systems are Compatible with the App.

iOS:

Our app requires that your device has the following:

GPS

Camera with auto-focus

iOS 10 or newer

Supported iOS devices for our app:

iPhone - iPhone SE, 6S, 6S Plus, 7, 7 Plus, 8, 8 plus, iPhone X, iPhone XS, iPhone XS Max, iPhone Xr, iPhone 11, iPhone 11 Pro, iPhone 11 Pro Max

Android:

Our app requires that your device has the following:

GPS

Camera with auto-focus

Android 7 or newer

Supported Android devices for our app:

Google Pixel 1, 2, 2xl, 3, 3xl

HTC One A9HTC One M9HTC U11HTC BoltHTC 10HTC Desire 626HTC U12+HTC U Ultra

LG G4, G5, G6, G7 ThinQLG V20, V30LG Nexus 5, 6P, 7

Moto G (3rd generation)Moto G4,Moto ZMoto X4

Samsung Galaxy S7, S7+ S8, S8+, S9, S9+, S10, S10+Samsung Note8, Note9, Note 10, Note 10+

If the item to be inspected is moveable and the seller agrees to transport it to another location, the observation can take place at any public location agreed upon by the seller/onsite contact and Looker.

However, if all attempts to find a suitable location for inspection are exhausted and the seller/onsite contact remains unwilling or unable to schedule, we will reach out to you with further information.

*Our Customer Support Professionals are here to serve you seven days a week. Please feel free to reach out to us at 855-265-5665 or send an email to [email protected] with any questions or concerns you may have.

We 'Look' forward to maintaining a long-lasting working relationship with you!

Typically used by insurance companies to assess the legitimacy of a claim or to use as evidence in legal action, Intersection Scene Inspections usually consist of the verification of an accident scene.At WeGoLook, our role is to act as a third party to inspect and photograph the incident location in an unbiased manner.

Inspection Step 1: Photos

For best results, photos should be taken prior to filling out the questionnaire.

Draw Scene and Photograph:If requested, please capture an image of a hand-drawn re-creation of the incident at the location where the accident occurred. *This will not be present on all inspections.

This scene diagram shows the number of lanes and the directions of travel on all sides of the intersection.

Street Signage (Verifying Location):Please capture a view of signs with street names, or other identifying features of the scene.

This photo shows the street signs for both roadways at this intersection.

North (East, South, and West) View of Intersection: Please capture a view of the intersection. When taking a photo of the North side, be sure to face north while taking the photo from the south side of the intersection. *Other directions follow the same rules; East View of Intersection is taken facing east, from the west side of the intersection, and so on...

This photo is taken facing North, from the South side of the intersection.

North (East, South, and West) Traffic Signage: When taking photos of the North side, please capture a view of the signs that apply to northbound traffic. *Other directions follow the same rules; South Traffic Signage shows signs that apply to southbound traffic, and so on...

This photo shows signs that apply to and face Southbound traffic.

Northbound (Eastbound, Southbound, and Westbound) Traffic Lights: Please capture a view of the traffic lights that apply to northbound traffic. You may also capture a photo of the traffic control at the scene, if there are no lights. *Other directions follow the same rules; Westbound Traffic Lights show the traffic lights for westbound traffic, and so on...

Please note: These fields only appear in Controlled Intersection Inspections.

This photo shows the traffic lights for Westbound traffic.

North (East, South, and West) Sidewalk/Crosswalk: Please capture a view of the legal pedestrian travel area on the North side of the intersection. If there is no legal pedestrian travel area, you may capture another view of the intersection. *Other directions follow the same rules; East Sidewalk/Crosswalk shows the legal pedestrian travel area on the East side of the intersection, and so on...

This photo shows the crosswalk and sidewalk on the East side of the intersection.

Visible Traffic Signs: Please capture a view of any sign that directs or controls the flow of traffic at the scene and was not captured in the other Traffic Signage photos. *Please be advised that this field only appears in Uncontrolled Intersection Inspections, and may be ignored if none are present at the scene.

This photo shows directional chevrons directing traffic at an uncontrolled intersection.

Directional Lane Markings: Please capture a view of painted arrows or text on the roadway indicating lane restriction or direction of travel. *This field may be ignored if none are present at the scene.

This photo shows painted arrows that indicate the traffic in this lane must turn right.

Street Lamps: Please capture a view of street lights or other significant light sources in the area. *This field only appears in Controlled Intersection Inspections and may be ignored if none are present at the scene.

This photo shows a street lamp on the corner of the intersection.

This photo shows trees that may obstruct the view of traffic going around this corner.

Obstructive Object: Please capture a view of any object that may obstruct the view of traffic at the scene. *This field may be ignored if no obstruction is present at the scene.

This photo shows a street lamp and large trees that may obstruct the view of traffic.

Nearby Construction: Please capture a view of building projects or ongoing roadwork near the scene that may affect the flow of traffic. *This field may be ignored if none is present near the scene.

This photo shows a building project that has caused a closed road at the scene.

Traffic Cameras: Please capture a view of a camera or cameras near the scene that may have recorded the incident. *This field may be ignored if none are present at the scene.

This photo, taken from the sidewalk, shows a streetlight-mounted traffic camera.

Nearby Residential: While onsite, please capture a view of a residential property that is close to the scene. *This field may be ignored if no residential properties can be captured from the scene.

This photo shows apartment housing near the scene.

Nearby Commercial Property: While onsite, please capture a view of a business property close to the scene. *This field may be ignored if no commercial properties can be captured from the scene.

This photo shows a drive-in restaurant near the scene.

Tire Marks: Please capture a view of clear, recent tire marks on the roadway. *This field may be ignored if none are present at the scene.

This photo shows a long tire mark leading up to an intersection.

Debris: Please capture a view of vehicle pieces, or other debris, that may have been generated by an incident at the scene. *This field may be ignored if no debris is present at the scene.

This photo shows debris on the side of a road.

Additional Photos: These 5 photo fields may be used to capture any information about the scene that was not captured in other photos, or to fulfill requests from the client that were not answered in other photos.

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Inspection Step 2: Questionnaire

Although the required fields within the questionnaire may seem self-explanatory, if you have any uncertainty about what is required, please view the detailed explanation for each below.

of Traffic Lights on Site (Controlled Intersection Only): The number of traffic lights that control traffic at the specific location.

Hanging Traffic Signs Present: Select 'Yes' if there are overhead traffic signs that direct traffic, and 'No' if there are not.

Standing Traffic Signs Present: Select 'Yes' if there are traffic signs in the median, or by the side of the road, that direct traffic, and 'No' if there are not.

Describe Traffic Signs Present: If you entered 'Yes' for either of the above questions, then you may list those Traffic Signs here.

Directional Lane Markings: Select 'Yes' if there are markings on the road that direct traffic, and 'No' if there are not.

Nearby Construction: Select 'Yes' if there are nearby building projects or roadwork, and 'No' if there are not.

Visible Repairs to Roadway or Pavement: Select 'Yes' if there is evidence of past Road Work at this location, and 'No' if there is not.

Describe Repairs: If you entered 'Yes' for the above question, then you may describe those repairs here.

Obstructive Signage Present: Select 'Yes' if there are business or traffic signs that may have obstructed the view of the involved vehicles, and 'No' if there are not.

Describe Obstructive Signage: If you entered 'Yes' for the above question, then you may describe those signs and their locations here.

Obstructive Landscaping Present: Select 'Yes' if there are large trees or bushes that may have obstructed the view of the involved vehicles, and 'No' if there are not.

Describe Obstructive Landscaping: If you entered 'Yes' for the above question, then you may describe those items and their locations here.

Other View Obstructions Present: Select 'Yes' if there are other items that may have obstructed the view of the involved vehicles, and 'No' if there are not.

Describe View Obstructions: If you entered 'Yes' for the above question, then you may describe those items and their locations here.

Traffic Light Sequence (Controlled Intersection Only): If it is possible that a light dispute was part of what caused the incident, or if a light sequence was requested by the client, then you may describe the order and length of the light changes of relevant directions here.

Overall Scene Description and Summary: This field is the catch-all, in which you may describe any important aspects of the scene that were not described elsewhere, or answer specific questions from the client that were not answered elsewhere.

Yes. We support the cellular version of the iPad. However, our app is an iPhone app. By default, the app store filters out iPhone only apps. When searching for our app in the app store on an iPad you will need to do the following:

Tap 'Filters'

Then, tap 'iPhone apps'

You can now search for the WeGoLook app and it should show up in your search results.

Not at this time. This may change in the coming months, but in the meantime, please keep in mind the following:

Although our Lookers are not mechanics, they do have the ability to take high-quality photos and complete a condition report of the vehicle.

*Our Customer Support Professionals are here to serve you seven days a week. Please feel free to reach out to us at 855-265-5665 or send an email to [email protected] with any questions or concerns you may have.

We 'Look' forward to maintaining a long-lasting working relationship with you!

We appreciate your eagerness to complete Looks for WeGoLook, which is why we will alert you as soon as a Look comes available in your area. However, please note that there is no way for us to tell Lookers what to expect in their area. Our company is 100% client driven so they are the ones who dictate the when and where these Looks occur.

The good news? We are continuing to set weekly records in total Looks all across the country and feel confident that we will have more opportunities in your area in the near future.

At this time we do not offer this option.

You can review order instructions via the WeGoLook mobile App by simply selecting the Look. Then, select 'Order Details' and review all instructions. Some orders may have photo guides and attached documents to review.

No smoking on the job! Period.

Look Professional

As an independent contractor for WeGoLook, it is imperative that you understand the image you set forth as an in-person representative for the company. While we recognize and respect your right to dress to your liking, we also need to ensure that the image you convey is one of professionalism.

*Please note that your badge photo must appear professional as well as your photo verification, which is designed to demonstrate that you are dressed appropriately while performing a Look.

As stated in the Looker Agreement, the following are a few guidelines you may reference to ensure compliance with our recommended dress:

Accessories

No inappropriate slogans, pictures, symbols, etc.

No visible hardware in body or tongue piercings, with the exception of ear piercings.

Tops

No t-shirts

No tank tops

No pajamas

No bare midriff

No sleeveless shirts on men

No inappropriate slogans, pictures, symbols, etc.

Bottoms

No shorts

No pajamas

No excessively short garments

No extremely baggy or sagging pants

No inappropriate slogans, pictures, symbols, etc.

No torn pants or jeans that reveal any skin or undergarments

Hats

No hats worn backwards or sideways

No skull caps, stocking caps, do-rags, etc.

No inappropriate slogans, pictures, symbols, etc.

As a Looker, there will be occasions when an onsite contact is uncomfortable allowing you to perform an inspection at their home or place of business. Thats why weve put together a contingency plan for each of the following circumstances should they arise:

Problem: Onsite contact does not want you at their home or place of business, but is willing to meet you at another location. (Please note: If the onsite contact simply says theydon'twant you there, but does not offer another option, you may suggest that they can meet you at a neutral location.)

Solution: Obtain the address for the new location and contact Looker Support to advise of the address change.

Problem: Difficulty reaching the onsite contact

Solution: Please make your first attempt to reach out to the onsite contact within 2 hours of accepting a Look. Continue your attempts for a total of three days, calling once in the morning and once in the afternoon/evening each day. Document each attempt to reach the contact in the WeGoLook mobile App.

*If after three days of attempting to reach out to the onsite contact you remain unable to schedule an appointment, please contact Looker Support.

Be Respectful. Stay Safe!

When it comes to performing Looks that require you to access private property, it's important to protect yourself from harm and be respectful of another's private property. Typically, standard protocol is as follows:

You MUST have the consent of the property owner and/or another person with legal possession of the property before entering, otherwise, it is considered trespassing and can lead to financial penalties or worse.

Unless a Look specifically requires you to enter private property, you should complete the inspection on public property.

(An example of this is when a Look requires you to travel to a specific address to inspect and photograph a house, building, etc., but the Look details do not require you to reach out to an onsite contact. In cases such as these, you should complete the assignment from the sidewalk, street, or another spot considered open-to-the-public.)

In the event that you are given permission to access the property, you must document and include in your report the following:

When you were given permission to access the property.

By whom you were given access and/or authorization to access the property.

As a Looker, you may claim assignments that require a working demonstration of an item, such as a vehicle, to verify whether the item is in basic working order. That's why we've put together the below information as standard protocol for how and by whom working demonstrations should be performed.

You MUST ask the person showing you the item to briefly demonstrate its basic working order.

Unless the Look specifies otherwise, it is not necessary to inspect or report on every single function of the item. (Please note that we are only looking for the most basic functioning of the item.)

Our clients understand that you are not an expert on the mechanical or electrical functioning of the items you inspect, which is why you will not perform any tests. (For example, when inspecting a vehicle, you may ask the person showing you the item to start the engine, check to ensure that the electrical options work, etc.)

Please note the following:

Lookers NEVER test drive a vehicle or ride along as a passenger during a test drive.

Lookers NEVER perform the working demonstration; this should only be done by the seller, onsite contact, etc.

These Looks involve delivering a document/notice to the door of a property owner. The document will be provided to you electronically in the email when you are assigned the Look. You will need to print and place the document(s) in an envelope prior to traveling onsite. This Look does not require successful contact while onsite, but an attempt should be made. Below is a step-by-step guide to give you a better idea of what to expect.

Print attached documents, review pages 1 and 2 for instructions. (do not deliver these)

Place all additional pages of the printed document (pages 3 and 4) in an envelope. The notification letter must be sealed in a security white envelope (non-transparent) marked CONFIDENTIAL FOR: customer and/or co-signers name. Use blue or black ink only to write on the envelope. Do not use red ink or write anything else on the envelope.

Travel to the address listed in the Look details and attempt to deliver the document in person. If a "Private Property" or "No Trespassing" sign is posted at the property, do not enter the property or attempt to deliver. Please call WeGoLook while on-site to advise.

There are two types of these orders which have two different end results if no contact is made so please read all documentation thoroughly prior to travel. Failure to do so could result in non-payment.

Auto:

If a vehicle is listed as the collateral and no contact is made, the instructions will clearly state that the letter IS to be left at the property on the front door if accessible or gate/mailbox.

Do not place the envelope in the mailbox. Take a photo of the taped envelope.

Capture photos validating the address and property of the delivery location, must include full view photo of the house. Do not take photos of the onsite contact or anybody else.

A photo of the vehicles with the license plates visible is required. If not present, take a photo of the driveway.

Mortgage:

If an address is listed as the collateral and no contact is made, the instructions will clearly state that the letter IS NOT to be left at the property on the front door or anywhere else.

Take the document with you to be destroyed. Take the necessary photos and submit.

Capture photos validating the address and property of the delivery location, must include full view photo of the house. Do not take photos of the onsite contact or anybody else.

DO NOT LEAVE THE DOCUMENT IN ANY OF THE FOLLOWING SITUATIONS, REGARDLESS OF THE TYPE OF ORDER YOU HAVE BEEN ASSIGNED:

The address does not exist and you have already called Customer Support for assistance

No apartment, lot or room number is listed ON the document when you arrive to such property and you have already called Customer Support for assistance

You are unable to access the property for any security reason

You are informed that the borrower no longer lives at the address

The address is a secure location without access to the front door of the exact address

You are asked to leave the property or asked not to photograph the collateral-call Customer Service while still in the area as photos of nearby street signs and street views will be required

If a "Private Property" or "No Trespassing" sign is posted at the property or a dog is unsecured

**In these situations, take photos to describe the location and why the document cannot be delivered. State the results in the description and notes section of the app.Take the document with you to be destroyed. DO NOT leave the document in these situations. Call Customer Support should you have any questions regarding these situations.

Typically used by insurance companies to assess the legitimacy of a claim or to use as evidence in legal action, Parking Lot Inspections consist of verifying an accident scene. At WeGoLook, our role is to act as a third party to inspect and photograph the incident location in an unbiased manner.

Inspection Step 1: Photos

For best results, photos should be taken prior to filling out the questionnaire.

Draw Scene and Photograph: A photograph of a hand-drawn re-creation of the incident in the inspected location. *This will not be present in all inspections as it must be specifically requested by the client.

This scene diagram shows the lane designations and directions of travel for a City Street.

Street Signage (Verifying Location): A view of signs with street names or other identifying features of the scene. *This field only appears in City Street Inspections.

This photo shows the involved roadway's sign, at the nearest intersection.

Highway Connector

This photo shows a Southeast (taken from the Northwest) view of a highway connector.

Nearby Mile Marker Sign: Please capture a view of the nearest mile marker at the scene. If none are present, take a photo of a landmark in its place. *This field only appears in Highway Inspections.

This photo shows a mile marker sign for an Interstate Highway.Obstructive Landscaping: Please capture a view of landscaping, such as large trees or hedges, that may obstruct the view of traffic at the scene. *If none are present at the scene, this field may be ignored.

This photo shows a group of trees that may obstruct the view of traffic going around the corner of this rural road.

Nearby On/Off Ramp: Please capture a view of an exit or entrance ramp near the scene. *This field only appears in Highway Inspections and can be ignored if none are present at the scene.

This photo (taken from an elevated walkway) shows an interchange of an entrance and exit ramp.

Hanging Directional Signs / Traffic Signage 1: Please capture a view of any overhead signs used to direct traffic at the scene.

This photo shows an overhead sign used to designate the rightmost lane as exclusive to exiting traffic.

Standing Traffic Sign / Traffic Signage 2: Please capture a view of signs in the median, or on the side of the road, that are used to direct traffic at the scene.

This photo shows directional chevrons directing traffic on a country road.

Directional Lane Markings: Please capture a view of painted arrows or text on the roadway indicating lane restriction or direction of travel. *If no painted arrows or text on the roadway are present, this field may be ignored.

This photo shows a (faded) painted arrow used to indicate that traffic in this lane must turn.

Median on Highway: Please capture a view of a grassy or concrete median that divides the roadway. *This field only appears for Highway Inspections and may be ignored if there is not one present at the scene.

This photo shows a concrete median that divides the highway.

Nearby Homes or Businesses: These two photos can be used to show properties in the area that may be used as landmarks on a highway inspection or may have had a view of the incident. *This field may be ignored if there are none present at the scene.

This photo shows a gas station near the scene.

Nearby Cross Street or Driveway: These two photos can be used to show roadways in the area that may be used as landmarks.

This photo shows a nearby roadway that connects to the scene.

Visible Repairs to Roadway or Pavement: These two photos may be used to show ongoing or previous repairs to the roadway at the scene. *This field may be ignored if there are none present at the scene.

This photo shows ongoing roadwork on a nearby street.

Nearby Bridge: If possible, please capture a view of an overpass near the scene. *This field only appears in Highway inspections and may be ignored if there are none present at the scene.

This photo, taken at the scene, shows an elevated roadway nearby.

Water Safety Barriers: If possible, please capture a view of Fitch Barriers or Water-Filled Barrels at the scene. *This field only appears in Highway Inspections and may be ignored if there are none present at the scene.

These barriers, if they are present, are usually positioned at an exit ramp or beneath an overpass.

Debris: If possible, please capture a view of vehicle pieces or other debris that may have been generated by an incident at the scene. *This field may be ignored if there are none present at the scene.

This photo shows debris on the side of a road.

Tire Marks: Please capture a view of clear, recent tire marks on the roadway (if applicable). *This field may be ignored if there are none present at the scene.

This photo shows a long tire mark on a highway.

Additional Photos: These 5 photo slots may be used to capture any information about the scene that was not captured in other photos. *These may also be used to fulfill requests from the client that were not answered in other photos.

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Inspection Step 2: Questionnaire

At first glance, the fields to be filled out in the questionnaire may seem self-explanatory, but please read through them to ensure you understand what is expected.

Nearby On/Off Ramp OR Nearby Cross Street or Driveway: Select 'Yes' if there is a Nearby Entrance Ramp, Exit Ramp, Commercial Driveway, or City Street at the scene, and 'No' if there is not.

Name or Address of Cross Street or Driveway (City Street Only): If you entered 'Yes' for the above question, then you may write the name of the Street or Address of the Driveway in this field.

Nearby Mile Markers (Highway Only): Select 'Yes' if there is a nearby Mile Marker, and 'No' if there is not.

Hanging Traffic Signs Present (Highway Only): Select 'Yes' if there are overhead traffic signs that direct traffic, and 'No' if there are not.

Standing Traffic Signs Present: Select 'Yes' if there are traffic signs in the median or by the side of the road that direct traffic, and 'No' if there are not.

Describe Traffic Signs Present: If you entered 'Yes' for either of the above questions, then you may list those Traffic Signs here.

Directional Lane Markings Present: Select 'Yes' if there are markings on the road that direct traffic, and 'No' if there are not.

Nearby Construction: Select 'Yes' if there are nearby building projects or roadwork, and 'No' if there are not.

Describe Construction (City Street Only): If you entered 'Yes' for the above question, then you may describe the nature and location of the construction here.

Nearby Bridges (Highway Only): Select 'Yes' if there is a nearby overpass, and 'No' if there is not.

Median on Highway (Highway Only): Select 'Yes' if there is a concrete or grass median dividing the highway at this location, and 'No' if there is not.

Nearby Homes or Businesses OR Nearby Property: Select 'Yes' if there is Residential or Commercial Property nearby (if it is a highway), or select which type of property is nearby (if it is a City Street).

Visible Repairs to Roadway or Pavement: Select 'Yes' if there is evidence of past Road Work at this location, and 'No' if there is not.

Describe Repairs: If you entered 'Yes' for the above question, then you may describe those repairs here.

Obstructive Signage Present: Select 'Yes' if there are business or traffic signs that may have obstructed the view of the involved vehicles, and 'No' if there are not.

Describe Obstructive Signage: If you entered 'Yes' for the above question, then you may describe those signs and their locations here.

Obstructive Landscaping Present: Select 'Yes' if there are large trees or bushes which may have obstructed the view of the involved vehicles, and 'No' if there are not.

Describe Obstructive Landscaping: If you entered 'Yes' for the above question, then you may describe those items and their locations here.

Other View Obstructions Present: Select 'Yes' if there are other items that may have obstructed the view of the involved vehicles, and 'No' if there are not.

Describe View Obstructions: If you entered 'Yes' for the above question, then you may describe those items and their locations here.

Overall Scene Description and Summary: This is a catch-all field, in which you may describe any important aspects of the scene that were not already described. You may also use this field to answer specific questions from the client that were not answered elsewhere.

Certainexpenses incurred during the course of a Look can be submitted via the WeGoLook mobile App. Effective 11/23/2016, all qualified expenses must be submitted through the mobile app process outlined below and will not be accepted by email.

Reimbursable expense types within the expense submission module are as follows:

Copy Fee

Document Pick-Up Fee

Packing/Supplies

Shipping Insurance

Parking Expenses

Shipping (add on)

Please note:All expense submissions are subject to WeGoLook approval. Some expenses are not allowed or are reimbursed on a pre-approval basis only. Do not claim assignments that may require a toll and expect reimbursement. For example, if you live near the San Francisco Bay and there is a Look on the other side of the Golden Gate Bridge that would be subject to a toll, do not claim the Look and then ask for or assumeadditional payment to cover the $15 toll fee for crossing the Golden Gate Bridge. WeGoLookalready has Lookers on the other side of the bridge and will not cover this expenseunless there is a unique situation.

For additional questions, please refer to Section 5 of the Looker Agreement,which states that the amount offered for each assignment will be posted on the initial "Claim Order" screen in the Unassigned Orders section of Contractors dashboard so that Contractor can see it before actually claiming the order. No mileage or other expenses of any kind whatsoever will be paid or reimbursed to Contractor without the prior written consent of WeGoLook.

As an On-Demand Field Service, the price and demand for our services can change over time. Currently, Look fees typically range between $12-$30 per order, but depending on the level of complexity and time spent on site can be up to $200. The fee paid by our clients coupled with the underlying cost WeGoLook incurs to fulfill assignments directly impacts Looker fees.

We continue to enhance our platform and mobile applications to make completing Looks faster and easier. Pleasenote that these improvements are reflected in the fee attributed to each assignment.

Look fees are always provided prior to a Looker accepting any assignment.

Why am I receiving this message?

Below are a few reasons you may have received this message and tips for avoiding them in the future.

Please note: You may be receiving this message in regards to one or more Looks you are currently assigned to and for one or more of the following reasons:

Unscheduled Look(s):

We ask that all claimed Looks be scheduled through the mobile app. After you've reached out to the On-Site Contact and agreed on a date and time that suits both of your schedules, you can officially let WeGoLook know. You will do this by selecting the Schedule Now button in the top left of your Look within the mobile app.

If you are assigned to a Look that does not require contact, such as a Door Hanger, Notice Drop-Off, Residential Occupancy Verification, etc., you are still required to schedule a date and time within the app informing us of when you plan to complete the Look. This allows you to effortlessly communicate with the WeGoLook Team so that we can keep our Clients in the loop about the progress of their Looks.

Overdue Look(s):

Completing Looks on time is very important. You can view the due date of a Look from the summary page or from the Look details. (pictured below) This due date is the date you agreed to complete this Look by.

Youll need to pay special attention to this date as you risk being unassigned from the Look if it has not been completed by the due date.

Being unscheduled for such reasons has the potential to lower your probability of being assigned to Looks in the future.

Look(s) Scheduled Past Due Date:

Ifyou'vescheduled your Look past the required Due Date, you will be contacted by our team. We do understand that sometimes thiscan'tbe avoided if an On-Site Contact can only meet past the original due date. We ask that when this is necessary, Lookers communicate through the mobile app so that we know the reason for the extended date.

For example: If you have reached out to the On-Site Contact and their only availability is past the due date, this is absolutely something we can work with and would be happy to extend that due date to accommodate. However, if you accept a Look, and find that your schedule is full and you cannot make time for your Look until next week: This would be an unacceptable reason for scheduling past the Look due date, and you may need to be unassigned from your Look so that it can be taken care of by another Looker within a timely manner.

Appointment Has Expired:

This occurs ifyou'vescheduled a Look and our team has not received the completed report by the end of the scheduling date/time. Please be sure thatyou'vecommunicated with the WeGoLook Team to notify them of any changes in scheduling so that the On-Site Contact and Client are both aware of what is happening and a new Looker can be sourced if needed.

If you have any questions you'd like addressed, please feel free to reach out to our support team at [email protected]

One way to ensure you capture the best view of your tape measure while out on the job is to use a rubber band to keep your tape measure from bending or folding while taking your photo.

Check out the pictures below to see how you can put this into practice during your next Look!

Some of our more experienced Lookers have provided us with helpful information that just may help make your Looking experience as easy and hassle-free as possible. 'Look' and see what they've told us!

Always treat your customers with kindness and the returns are greater than the dollar!

Be prepared; Have extra clothes for warmth and dryness, extra measuring devices in case of loss or breakage; Be polite and honest.

Use the Looker support page on the WeGoLook website.

Check your emails often. You never know when WeGoLook or an onsite contact might be trying to contact you about a Look.

The customers just sometimes like to tell their story, so just listen and be understanding. It helps the customer enjoy their experience when youre there.

Smile. Be polite and prepared to answer questions about who you are and whyyou'vebeen assigned the Look.

A lot of people will think youre an Insurance Adjuster and want to know when they will get paid, how much, etc. Remember, we are not an insurance company and have no information regarding their claim. Dont try to predict the outcome of their case or give them false hope.

Always read the instructions in the Look details to ensure youre willing and able to complete it by the due date.

Be prepared and take all necessary tools with you (Yardstick, tape measure, pen & paper, car charger for your phone, etc.) every time you go to complete a Look.

When you're getting ready to do a Street or Scene Inspection, pull up a map and look at your photo assignments in advance. Sometimes, the mobile app lists the photos in an order that will have you running laps around an intersection.

Bonus: Did you know that you can nail a wood block to the end of your yard stick to keep it in place while taking photos?

If you have accepted a Look through the WeGoLook mobile app and it is not showing up or disappears from your dashboard, there are some things you can do to resolve the issue.

First, it's important to understand that these issues can be due to a wide range of reasons, which means that not all cases can be resolved in the same manner. However, if you're experiencing issues please try the steps below before calling Looker Support.

I accepted a Look but it disappeared from my Looker dashboard.

In most cases, you may resolve this issue by turning off your device and/or reinstalling the app. However, there are times when these steps do not resolve the issue due to a software problem on your individual device. If that is the case, you may need to perform a hard reset of your mobile device. Instructions vary by phone so please check with the manufacturer of your device for detailed instructions.

As an additional service you can add an item demonstration to your order, your Looker can ask the seller to demonstrate that the item is in basic working order (if applicable). Your Looker, however, is not an expert, and will not perform any tests. Only the most basic functions which the seller chooses to demonstrate will be observed. For example, a high-end stereo receiver may have literally dozens of features and functions. We will not ask the seller to demonstrate each one. We will ask the seller to power-up the receiver and, for example, play a CD or tune in a radio station. We do offer this valuable service for automobiles, boats and more.

When it comes to completing Looks, it's absolutely vital that you pay attention to the 'Looker due date' to ensure that our clients receive their report in a timely manner. Most Looks have a turn-around time of between three to five days. However, we do offer our clients a one-day or two-day rush depending on their individual needs and expectations.

Here at WeGoLook, we certainly understand that unexpected circumstances can arise from time-to-time that may interfere with your ability to complete a Look on or before its due date. If you find yourself in a situation such as this, the most important thing to remember is that we, as well as our clients, are depending on you to notify WeGoLook as soon as possible once you realize you cannot complete a Look by the due date.

While you can use a PO Box for all mailed correspondence, we must have an accurate physical address listed in your Looker profile. Without this information, our Look notification system will have no way of knowing your exact location, which means you will not receive notification of Looks as they come available in your area.

Please ensure that you have an accurate physical address listed in Line 1 of the address field. If you also wish to include a PO Box address, you may enter this in Line 2.

No. We do not perform consumer credit checks on any of our Lookers.

Yes. With just a click of a button you can get the answers you need without having to travel at all. In fact, that is one reason why the WeGoLook service is so valuable. Dont pay for gas, a plane ticket, or the costs of lodging. All you pay is the WeGoLook Report fee, period.

Devin Loehrs, head of WeGoLook's Community Team, walks you through the process of using the WeGoLook app to perform your first Look.

No. Not at this time. However, this may be an option in the coming months. Feel free to check back with us anytime!

*Our Customer Support Professionals are here to serve you seven days a week. Please feel free to reach out to us at 855-265-5665 or send an email to [email protected] with any questions or concerns you may have.

We 'Look' forward to maintaining a long-lasting working relationship with you!

Absolutely! You will have an opportunity to complete a "test" Look right after you are approved to become a Looker. You'll receive an email inviting you to do so and it will be up to you to let us know if you'd like us to send you instructions for completing the Look within your WeGoLook mobile App.

Even if you'realready a part of the Looker community and want to brush up on your skills, you may submit a request to [email protected].

We currently do not offer this service.

At WeGoLook, we make every effort to get all orders completed in a fast and efficient manner. While we can accommodate the specific needs of our clients based on their individual contracts, the following is a basic breakdown of our turnaround times:

Standard Delivery - 3 to 5 days (Average is 3 days)

Two-Day RUSH- Any order placed before 2 pm CST will be completed within 2 days of the order date.

One-Day RUSH - Any order placed before 2 pm CST will be completed by the next day of the order date.

*Our Customer Support Professionals are here to serve you seven days a week. Please feel free to reach out to us at 855-265-5665 or send an email to [email protected] with any questions or concerns you may have.

We 'Look' forward to maintaining a long-lasting working relationship with you!

Yes. Although the WeGoLook mobile App is the quickest, easiest way to receive and accept look notifications as they come available in your area, you will still receive an email alert each time a new look comes available within a 45-mile geodesic radius of the address we have on file for you.

It's important to ensure you've collected all the pertinent information before placing your order with WeGoLook to ensure that your request is fulfilled as quickly and efficiently as possible.

Please provide the following:

Onsite Contacts name

Onsite Contact's telephone number

Address of the property or item location

Any additional information that may be helpful (e.g. contact's availability, language preferences, etc.)

*Our Customer Support Professionals are here to serve you seven days a week. Please feel free to reach out to us at 855-265-5665 or send an email to [email protected] with any questions or concerns you may have.

We 'Look' forward to maintaining a long-lasting working relationship with you!

No. As an active Looker, you will receive notifications for Looks as they come available in your area. As an independent contractor, you are free to accept or decline any Look and will not be penalized in any way.

Please note:

1. When another Looker in your geographic area completes the Look, he or she will gain more experience and become more important in the notification algorithm.

2. If the number of Lookers in the area is low, we may have to recruit more Lookers in the area, which will increase your competition in the future.

Please keep in mind that, as a Looker (independent contractor), you will never be forced to accept any Look at any time.

Exterior Photos

Front of Property Stand directly in front of the property at the front curb and take 1-2 photos.

Left Side of Property Stand at the left side of the property line and take a straight on photo.

Right Side of Property Stand at the right side of the property line and take a straight on photo.

Address Locate the house address (usually on the mailbox or close to the front door). Capture a clear photo displaying the house address.

Street Sign Locate the street sign at the end of the block and take a clear photo that displays the street name.

Street View LeftStand at the edge of the left side of the property and take a photo looking down the street in the opposite direction.

Street View Right Stand at the edge of the left side of the property and take a photo looking down the street in the opposite direction.

Visible Damage (if applicable)Take photos of any areas that appear to have deferred maintenance (i.e. roof, gutters, lawn, driveway, etc.).

Interior

Entryway to Residence

Living Room

Dining Room/Area

Kitchen Full View

Bedroom 1 Full View

Bedroom 2 Full View

Garage Full View

1. Front/Rear Full View

Stand directly in front of the watercraft and position the camera parallel to the front. Capture the full view of the image and eliminate as much of the background as possible. For the best angle, you may need to squat depending on the size of the vessel. The following photos are required:

a. Front Full View

b. Rear Full View

2. Right Side/Left Side Full View

Take several steps away from the side of the watercraft. Center the frame of the photo to capture the entire vessel straight on in one shot and eliminate as much of the background as possible. The following photos are required:

a. Right Side Full View

b. Left Side Full View

3. Engine

Take a full view of the engine, if possible.

4. Engine Prop/Jets/Rudder

Take a close-up photo showing the full view of the engine prop, jets, or rudder on the vessel.

5. Driver Dash Panel

Take a full view of the dash panel including the steering wheel, operator controls, and gauges (if applicable).

6. Hour Meter

Ask the owner or onsite contact to show the hour meter (make sure the numbers are visible) and take a straight on photo of the hour meter. Be sure to check your photos before you leave the site to verify that all numbers are visible.

7. VIN

Locate the manufacturer sticker on the vessel. Position the camera directly in front of the sticker. Zoom in toward the printed text. Eliminate as much background as possible. For best results, you may need to take 2-3 extra photos. Be sure to check your photos before you leave the site to verify that the numbers are visible.

8. Interior

Take a full view of the interior from the rear of the vessel. Take a full view of the interior from the front of the vessel.

9. Damage

Inspect the exterior and interior of the watercraft. Actively look for dents, scratches, or signs of damage. Zoom into the location of any damage and take a straight on shot. Eliminate any glare from the sun as well as unwanted background images. Be sure to note the damage in the 'comments section' of the report and provide approximate measurements and a description of the location of the damage.

WeGoLook has a growing need for bilingual Lookers. That's why it's important to keep your profile up to date with any languages you speak. Dont worry! Youdon'thave to be fluent, just able to introduce yourself and explain why youre completing a Look. Below is a detailed explanation of the process and how you can add languages to your profile via the WeGoLook mobile app.

1. Select 'Account'

2. Select 'Languages'

3. Select Any Languages You Speak

4. You don't have to click save or anything else. Once you check the box, the information automatically saves.

As a Looker, it is your responsibility to make sure you schedule your appointments in the WeGoLook mobile app. In addition to helping us keep our customers informed of the status of their orders, scheduling your appointments can reduce the number of phone calls and emails you receive from us asking for an update.

To schedule your appointment, simply go to the Look assignment and click the Schedule button.

Anytime you need to reschedule a Look appointment, you can easily do this via the WeGoLook mobile app by following the instructions below.

After selecting the Look, please use the following steps to reschedule your appointment.

1. Click the scheduled appointment time in the upper left corner (just under the Look number).

2. Click 'Change Date & Time'.

3. Enter the new date and time, and click "Schedule" as shown below.

4. Select a reason from the list.

5. Fill out the "Explain your reason" section.

6. You will now see a section entitled 'Rescheduled' with your reason for the rescheduled appointment.

On the left of your dashboard, there is a "Help" widget. The widget opens a window allowing you to submit a ticket directly to our WeGoLook Customer Support Team.

*Our Customer Support Professionals are here to serve you seven days a week. Please feel free to reach out to us at 855-265-5665 or send an email to [email protected] with any questions or concerns you may have.

We 'Look' forward to maintaining a long-lasting working relationship with you!

The moment you realize that you are receiving notifications for Looks via email, but are not receiving them through the WeGoLook mobile App, you should first complete the following troubleshooting steps:

Always try clearing your cache, cookies, and history first.

Always try closing out of the application and power cycle the device. This is helpful with any computer or mobile device.

Make sure you have access to the internet

If you are using Wi-Fi, please turn off the Wi-Fi and try connecting to your cellular network. Alternatively, if you are using your cellular network, please attempt to connect via Wi-Fi and go through all troubleshooting steps once more.

If the issue persists, pleasereach out to Looker Support for assistance.

Our Lookers schedules are very flexible. Most Looks must occur during daylight hours to ensure proper photo quality. When your Order requires rapid turnaround, be sure to select our rush order option.

Anytime you arrive onsite to complete a Look and the vehicle does not match the description of the one listed within the Look details on your dashboard, please reach out to Looker Support for further instructions on how you should proceed.

Absolutely not! Althoughyou will continue to receive notifications for all Looks, you are not required to take any that you do not wish to complete. Please note that there are no repercussions for not accepting a Look.

Unless otherwise instructed, adequate light is needed to complete Looks. Occasionally, a Look assignment will have a specific time requested for scheduling your appointment after daylight hours. This is usually due to our client's need to see a scene as close as possible to the time an accident occurred so they can evaluate the lighting conditions and make a determination as to whether any obstructions were present that may have contributed to the accident.

Example:

An accident occurred at 8:00 pm. Our client has requested that we go out and take photos of the scene. Although we would typically only want our Looker to take photos during daylight hours, in this instance, photos should be taken as close to 8:00 pm as possible.

*Please be advised...with the exception of extenuating circumstances as referenced above, Looks should always be completed during daylight hours only! Adequate lighting is key!

Yes. We can take a photo of a title as well as verify the name and VIN on the title. In fact, we can even send a notary, if necessary.

*Our Customer Support Professionals are here to serve you seven days a week. Please feel free to reach out to us at 855-265-5665 or send an email to [email protected] with any questions or concerns you may have.

We 'Look' forward to maintaining a long-lasting working relationship with you!

Lookers are WeGoLooks independently contracted Agents. They have various backgrounds, certifications, and experience ranging from notary services, mechanics, and real estate agents to stay at home moms, and more. Lookers have flexibility in their schedules to complete orders quickly. They utilize the WeGoLook Mobile Application to complete assignments from taking photos and video, collecting on-site data, and completing custom tasks. WeGoLook has over 40,000 Lookers nationwide located in metro and rural areas alike.

Slow upload speeds are a common cause for a Looker to be unable to submit the Look.

What the heck does upload speed even mean?

Think of the data being sent as piles of rocks of various sizes that need to be moved to another state. Think of your upload speed as the vehicle you are going to use to move those rocks. Your vehicle type limits the amount and size of rocks you can send.

Rocks equal the data you are uploading

Text is represented by small fist-sized rocks.

A photo is represented by a 20 to 30-pound rock

A video is represented by a huge 1000-pound boulder

Vehicles equal your upload speed

A Toyota Corolla represents less than 1Mbps upload speed

A Ford Ranger pickup represents around 3 Mbpsupload speed

A Semi Truck represents around 10 Mbpsupload speed

You can carry a lot of small fist-sized rocks in a Corolla. You can probably move 10 times as many with a pickup, and 1000 times as many in a Semi Truck.

You can carry a few 20 to 30-pound rocks in a Corolla. Again,you can probably carry 10 times as many in a pickup, and 1000 times as many in a Semi Truck.

If you try to move a 1000 pound boulder in a Corolla the boulder will squish it. You're not going anywhere. A pickup may be able to carry the rock a ways, but it may or may not get the boulder where it needs to go. A Semi Truck will be able to move many 1000-pound boulders but will have a limit to how many will fit in.

Here is how to test your upload speed:

Go to testmy.net on the device you are having difficulties with.

Tap "Upload Test"

Tap "Start Upload Speed Test"

It will take some time for the testmy.net to send some fake data and measure how long it takes to send it.

You should get your results. It will say something like- "Up :: 5.3 Mbps"

Anything under 1 Mbps is very slow and will cause issues uploading data.

Anything under 4 Mbps may cause issues. Especially with larger files like videos.

There are 1000 kbps in one Mbps. If your results are less than 1000 kbps or less than 1 Mbps (like the screenshot below) then it is likely your problem submitting the Look is slow upload speeds.

Below is a good upload speed result. This user shouldn't have issues related to their upload speeds unless they are trying to upload huge files.

Often, Lookers are assigned to more than one Look at any given time, which can make it difficult to determine the specific Look you need our assistance with when you reach out to us for help. For that reason, we ask that you provide the Look (Job) number of the Look to which you are referring when corresponding with customer service and/or looker support professionals here at WeGoLook.

We appreciate our Lookers and realize the significant role you playin the success of WeGoLook. With that being said, we'd like to remind all Lookers of the following:

Please do not provide an assessment of the damages to any property or vehicle at any time.

Please do not make any claims or statements in regards to whether or not a claim is a loss.

Please remember that we are 3rd party data collection only.

At WeGoLook, we're eager to earn your business and your trust. If you place recurring orders andyou've decided to move forward with building a working relationship with us, the stepsfor becoming an official 'Corporate Client' are as follows:

Contact our Sales support staff.

Discuss the criteria for becoming a corporate client based on your individual business needs.

Setup WeGoLook Ordering Dashboard

*Our Customer Support Professionals are here to serve you seven days a week. Please feel free to reach out to us at 855-265-5665 or send an email to [email protected] with any questions or concerns you may have.

We 'Look' forward to maintaining a long-lasting working relationship with you!