27
NPS
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Weill Cornell Medicine
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About Weill Cornell Medicine's Brand
At Weill Cornell Medicine, we connect the collective power of our integrated partners in education and research to provide world-class care for our individual patients
Brand at a Glance
66%
Customer Loyalty
3.4/5
Product Quality
3.5/5
Pricing
3.4/5
Customer Service
Weill Cornell Medicine NPS
Weill Cornell Medicine's Net Promoter Score (NPS) is a 27 with 53% Promoters, 21% Passives, and 26% Detractors. Net Promoter Score tracks whether Weill Cornell Medicine's customers would recommend using the product based on a scale of -100 to 100.
Weill Cornell Medicine Overall NPS
| 53% | Promoters |
|---|---|
| 21% | Passives |
| 26% | Detractors |
Weill Cornell Medicine NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2022 60 | Jan 2022 | 60 |
Apr 2022 66 | Apr 2022 | 66 |
May 2022 62 | May 2022 | 62 |
Jun 2022 66 | Jun 2022 | 66 |
Sep 2022 54 | Sep 2022 | 54 |
Nov 2022 42 | Nov 2022 | 42 |
Dec 2022 36 | Dec 2022 | 36 |
Jun 2023 27 | Jun 2023 | 27 |
Jul 2023 31 | Jul 2023 | 31 |
Sep 2023 28 | Sep 2023 | 28 |
Apr 2024 33 | Apr 2024 | 33 |
Apr 2026 26 | Apr 2026 | 26 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Weill Cornell Medicine Customer Loyalty
66%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
66% of Weill Cornell Medicine users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Weill Cornell Medicine Product Quality
3.4/5
Weill Cornell Medicine has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
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Weill Cornell Medicine Product Information
Weill Cornell Medicine’s product quality score is a 3.4 out of 5 as rated by its users and customers.
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Education
Healthcare
Weill Cornell Medicine Pricing
Weill Cornell Medicine ROI & Value For Money
3.5/5
Weill Cornell Medicine has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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Weill Cornell Medicine Customer Satisfaction (CSAT)
Weill Cornell Medicine Customer Satisfaction (CSAT) Score
65 / 100
Weill Cornell Medicine has an overall Customer Satisfaction score of 65 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
22%
Satisfied
43%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
14%
Very Dissatisfied
7%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Weill Cornell Medicine Customer Service
3.4/5
Weill Cornell Medicine has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
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Weill Cornell Medicine as an Employer
2.9/5
Weill Cornell Medicine has a 2.9/5 stars for its overall company culture rated by their employees
bottom
25%
CEO of Weill Cornell Medicine
In the Bottom 25% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Weill Cornell Medicine scored a 27 for Net Promoter Score and a -32 for Employee Net Promoter Score. NPS gauges how likely a customer of Weill Cornell Medicine would recommend the brand to a friend. ENPS measures how likely Weill Cornell Medicine employees would recommend working at Weill Cornell Medicine to a friend.
Net Promoter Score
27
NPS Score
| 53% | Promoters |
|---|---|
| 21% | Passive |
| 26% | Detractors |
Employee Net Promoter Score
-32
eNPS Score
| 22% | Promoters |
|---|---|
| 24% | Passive |
| 54% | Detractors |
