-67
NPS
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The WellBridge Group
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About The WellBridge Group's Brand
WellBridge provides inpatient short-term skilled nursing and rehabilitation services
Brand at a Glance
51%
Customer Loyalty
2.1/5
Product Quality
2.1/5
Pricing
2/5
Customer Service
The WellBridge Group NPS
The WellBridge Group's Net Promoter Score (NPS) is a -67 with 13% Promoters, 7% Passives, and 80% Detractors. Net Promoter Score tracks whether The WellBridge Group's customers would recommend using the product based on a scale of -100 to 100.
The WellBridge Group Overall NPS
| 13% | Promoters |
|---|---|
| 7% | Passives |
| 80% | Detractors |
The WellBridge Group NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2021 -66 | Sep 2021 | -66 |
Jan 2022 -75 | Jan 2022 | -75 |
Feb 2022 -80 | Feb 2022 | -80 |
Apr 2022 -83 | Apr 2022 | -83 |
Jun 2022 -57 | Jun 2022 | -57 |
Oct 2022 -63 | Oct 2022 | -63 |
Feb 2023 -70 | Feb 2023 | -70 |
Apr 2023 -72 | Apr 2023 | -72 |
Aug 2023 -75 | Aug 2023 | -75 |
Nov 2024 -62 | Nov 2024 | -62 |
Aug 2025 -64 | Aug 2025 | -64 |
May 2026 -67 | May 2026 | -67 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
The WellBridge Group NPS by Ethnicity
The WellBridge Group's NPS was rated -83 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -83 | Caucasian | -83 |
The WellBridge Group NPS by Usage
The WellBridge Group's NPS was rated -100 points by customers who have used The WellBridge Group's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -100 | Less than 1 Year | -100 |
The WellBridge Group Customer Reviews
Out of the 2 The WellBridge Group customer reviews 0 were positive and 2 were constructive. The WellBridge Group customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
The WellBridge Group Customer Loyalty
51%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
51% of The WellBridge Group users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
The WellBridge Group Customer Loyalty Score by Ethnicity
The WellBridge Group's Customer Loyalty score was rated 40% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of The WellBridge Group.
40
out of 100
Caucasian
The WellBridge Group Customer Loyalty Score by Usage
The WellBridge Group's Customer Loyalty score was rated 28% by customers who have used The WellBridge Group's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
The WellBridge Group Product Quality
2.1/5
The WellBridge Group has an overall Product Quality score of 2.1 out of 5 stars rated by its users and customers.
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The WellBridge Group Product Information
The WellBridge Group’s product quality score is a 2.1 out of 5 as rated by its users and customers.
- Company Size
- 1-10 Employees
Industry
Healthcare
Quick Insights into The WellBridge Group Product Quality
The WellBridge Group's Product Quality score was rated highest by Caucasian customers.
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Ranked The WellBridge Group Product Quality the Highest
The WellBridge Group Product Quality Score by Ethnicity
The WellBridge Group's Product Quality score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of The WellBridge Group.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
The WellBridge Group Product Quality Score by Usage
The WellBridge Group's Product Quality score was rated 1.5 stars by customers who have used The WellBridge Group's products/services for Less than 1 Year.
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The WellBridge Group Pricing
The WellBridge Group ROI & Value For Money
2.1/5
The WellBridge Group has a value for money and ROI score of 2.1 out of 5 stars rated by its users and customers.
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Quick Insights into The WellBridge Group ROI
The WellBridge Group's ROI score was rated highest by Caucasian customers.
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Ranked The WellBridge Group ROI the Highest
The WellBridge Group ROI Score by Ethnicity
The WellBridge Group's ROI score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of The WellBridge Group.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
The WellBridge Group ROI Score by Usage
The WellBridge Group's ROI score was rated 1.5 stars by customers who have used The WellBridge Group's products/services for Less than 1 Year.
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The WellBridge Group Customer Satisfaction (CSAT)
The WellBridge Group Customer Satisfaction (CSAT) Score
14 / 100
The WellBridge Group has an overall Customer Satisfaction score of 14 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
7%
Satisfied
7%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
36%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into The WellBridge Group Customer Satisfaction
The WellBridge Group's Customer Satisfaction score was rated highest by Caucasian customers.
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Ranked The WellBridge Group Customer Satisfaction the Highest
The WellBridge Group Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
The WellBridge Group's Customer Satisfaction (CSAT) score was rated 0% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of The WellBridge Group.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
17%
Very Dissatisfied
83%
The WellBridge Group Customer Satisfaction Score by Usage
The WellBridge Group's Customer Satisfaction score was rated 0 points by customers who have used The WellBridge Group's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
The WellBridge Group Customer Service
2/5
The WellBridge Group has an overall Customer Service score of 2 out of 5 stars rated by its users and customers.
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About The WellBridge Group's Customer Service
Address
10503 Citation Drive, Brighton, MI 48116
Website
https://thewellbridgegroup.com
Quick Insights into The WellBridge Group Customer Service
The WellBridge Group's Customer Service score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked The WellBridge Group's Customer Service score.
Ranked The WellBridge Group Customer Service the Highest
The WellBridge Group Customer Service Score by Ethnicity
The WellBridge Group's Customer Service score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of The WellBridge Group.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
The WellBridge Group Customer Service Score by Usage
The WellBridge Group's Customer Service score was rated 1.5 stars by customers who have used The WellBridge Group's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
The WellBridge Group as an Employer
3.0/5
The WellBridge Group has a 3.0/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
The WellBridge Group scored a -67 for Net Promoter Score and a -58 for Employee Net Promoter Score. NPS gauges how likely a customer of The WellBridge Group would recommend the brand to a friend. ENPS measures how likely The WellBridge Group employees would recommend working at The WellBridge Group to a friend.
Net Promoter Score
-67
NPS Score
| 13% | Promoters |
|---|---|
| 7% | Passive |
| 80% | Detractors |
Employee Net Promoter Score
-58
eNPS Score
| 17% | Promoters |
|---|---|
| 8% | Passive |
| 75% | Detractors |
