40
NPS
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Wente Vineyards
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About Wente Vineyards' Brand
Founded 130 years ago, Wente Vineyards is the country’s oldest, continuously operated family-owned winery.
Brand at a Glance
60%
Customer Loyalty
4.1/5
Product Quality
3.8/5
Pricing
4/5
Customer Service
Wente Vineyards CMO
Amy Hoopes
Amy Hoopes serves as the Chief Marketing Officer of Wente Family Estates. Amy started at Wente Family Estates in July of 2007. Amy currently resides in San Francisco Bay Area.
Wente Vineyards NPS
Wente Vineyards's Net Promoter Score (NPS) is a 40 with 60% Promoters, 20% Passives, and 20% Detractors. Net Promoter Score tracks whether Wente Vineyards's customers would recommend using the product based on a scale of -100 to 100.
Wente Vineyards Overall NPS
| 60% | Promoters |
|---|---|
| 20% | Passives |
| 20% | Detractors |
Wente Vineyards NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2020 0 | Oct 2020 | 0 |
Jul 2022 50 | Jul 2022 | 50 |
Aug 2022 66 | Aug 2022 | 66 |
Aug 2024 75 | Aug 2024 | 75 |
Jan 2026 40 | Jan 2026 | 40 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Wente Vineyards Customer Loyalty
60%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
60% of Wente Vineyards users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Wente Vineyards Product Quality
4.1/5
Wente Vineyards has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Wente Vineyards' overall Product Quality score rated by its users and customers.
Wente Vineyards Product Information
Wente Vineyards’s product quality score is a 4.1 out of 5 as rated by its users and customers.
- Company Size
- 501-1,000 Employees
Wente Vineyards Pricing
Wente Vineyards ROI & Value For Money
3.8/5
Wente Vineyards has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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Wente Vineyards Customer Satisfaction (CSAT)
Wente Vineyards Customer Satisfaction (CSAT) Score
100 / 100
Wente Vineyards has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Wente Vineyards Customer Service
4/5
Wente Vineyards has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About Wente Vineyards's Customer Service
Address
5565 Tesla Rd, Livermore, CA
Website
https://www.wentevineyards.com/
Phone Number
925-456-2300
Wente Vineyards as an Employer
3.4/5
Wente Vineyards has a 3.4/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Wente Vineyards scored a 40 for Net Promoter Score and a -40 for Employee Net Promoter Score. NPS gauges how likely a customer of Wente Vineyards would recommend the brand to a friend. ENPS measures how likely Wente Vineyards employees would recommend working at Wente Vineyards to a friend.
Net Promoter Score
40
NPS Score
| 60% | Promoters |
|---|---|
| 20% | Passive |
| 20% | Detractors |
Employee Net Promoter Score
-40
eNPS Score
| 20% | Promoters |
|---|---|
| 20% | Passive |
| 60% | Detractors |
