-92
NPS
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West Coast Dental
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About West Coast Dental's Brand
A nationally recognized Dental Services Organization, West Coast Dental was founded in 1991 by a group of dedicated dental professionals.
Brand at a Glance
87%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
West Coast Dental NPS
West Coast Dental's Net Promoter Score (NPS) is a -92 with 4% Promoters, 0% Passives, and 96% Detractors. Net Promoter Score tracks whether West Coast Dental's customers would recommend using the product based on a scale of -100 to 100.
West Coast Dental Overall NPS
| 4% | Promoters |
|---|---|
| 0% | Passives |
| 96% | Detractors |
West Coast Dental NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2023 -100 | Jul 2023 | -100 |
Aug 2023 -100 | Aug 2023 | -100 |
Sep 2023 -100 | Sep 2023 | -100 |
Mar 2024 -100 | Mar 2024 | -100 |
Jun 2024 -89 | Jun 2024 | -89 |
Aug 2024 -89 | Aug 2024 | -89 |
Oct 2024 -91 | Oct 2024 | -91 |
Nov 2024 -91 | Nov 2024 | -91 |
Dec 2024 -91 | Dec 2024 | -91 |
Jun 2025 -91 | Jun 2025 | -91 |
Jan 2026 -93 | Jan 2026 | -93 |
Mar 2026 -93 | Mar 2026 | -93 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
West Coast Dental NPS by Gender
West Coast Dental's NPS was rated -100 by both Female and Male customers on Comparably.
Male
-100
West Coast Dental's NPS was rated -100 by Male customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Female
-100
West Coast Dental's NPS was rated -100 by Female customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
West Coast Dental NPS by Ethnicity
West Coast Dental's NPS was rated -100 points by both African American/Black and Hispanic or Latino customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -100 | Caucasian | -100 |
Hispanic or Latino -100 | Hispanic or Latino | -100 |
African American/Black -100 | African American/Black | -100 |
West Coast Dental NPS by Age
West Coast Dental's NPS was rated -100 points by customers ages 46-50 and customers ages 66+ on Comparably.
West Coast Dental NPS by Usage
West Coast Dental's NPS was rated -100 points by customers who have used West Coast Dental's products/services for 1 to 2 Years, and by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -100 | Less than 1 Year | -100 |
1 to 2 Years -100 | 1 to 2 Years | -100 |
2 to 5 Years -100 | 2 to 5 Years | -100 |
West Coast Dental Customer Reviews
Out of the 3 West Coast Dental customer reviews 0 were positive and 3 were constructive. West Coast Dental customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
West Coast Dental Customer Loyalty
87%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
87% of West Coast Dental users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
West Coast Dental Customer Loyalty Score by Gender
West Coast Dental's Customer Loyalty score was rated 46 by both Female and Male customers on Comparably.
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Male
46%
Yes
Female
46%
Yes
West Coast Dental Customer Loyalty Score by Ethnicity
West Coast Dental's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of West Coast Dental.
10
out of 100
Caucasian
46
out of 100
Hispanic or Latino
85
out of 100
African American/Black
West Coast Dental Customer Loyalty Score by Age
West Coast Dental's Customer Loyalty score was rated the highest by customers ages 66+, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of West Coast Dental.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
46-50 40% | 46-50 | 40% |
56-60 10% | 56-60 | 10% |
61-65 55% | 61-65 | 55% |
66+ 64% | 66+ | 64% |
West Coast Dental Customer Loyalty Score by Usage
West Coast Dental's Customer Loyalty score was rated the highest by customers who have used West Coast Dental's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
West Coast Dental Customer Loyalty Score by Industry
West Coast Dental's Customer Loyalty score was rated the highest by Tech industry customers, and the lowest by Education industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
West Coast Dental Product Quality
1.5/5
West Coast Dental has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
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West Coast Dental Product Information
West Coast Dental’s product quality score is a 1.5 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated West Coast Dental's product the highest.
- Company Size
- 501-1,000 Employees
Industry
Healthcare
Quick Insights into West Coast Dental Product Quality
West Coast Dental's Product Quality score was rated highest by customers who have used West Coast Dental's products/services for 1 to 2 Years, and rated lowest by customers from the Tech industry.
Sign Up to unlock insights into how customers have ranked West Coast Dental's Product Quality.
Ranked West Coast Dental Product Quality the Highest
Ranked West Coast Dental Product Quality the Lowest
West Coast Dental Product Quality Score by Gender
West Coast Dental's Product Quality score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of West Coast Dental.
Male
1.5/5
Female
1.5/5
West Coast Dental Product Quality Score by Ethnicity
West Coast Dental's Product Quality score was rated 1.5 stars by both African American/Black and Hispanic or Latino customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of West Coast Dental.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Hispanic or Latino 1.5 | Hispanic or Latino | 1.5 |
African American/Black 1.5 | African American/Black | 1.5 |
West Coast Dental Product Quality Score by Age
West Coast Dental's Product Quality score was rated 1.5 stars by customers ages 46-50 and customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of West Coast Dental.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
46-50 1.5 | 46-50 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
West Coast Dental Product Quality Score by Usage
West Coast Dental's Product Quality score was rated 1.5 stars by customers who have used West Coast Dental's products/services for 1 to 2 Years, and by customers with Less than 1 Year of usage.
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West Coast Dental Product Quality Score by Industry
West Coast Dental's Product Quality score was rated 1.5 stars by both Accounting and Tech industry customers.
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West Coast Dental Pricing
West Coast Dental ROI & Value For Money
1.5/5
West Coast Dental has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock West Coast Dental's overall ROI score rated by its users and customers.
West Coast Dental Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Accounting industry.
Quick Insights into West Coast Dental ROI
West Coast Dental's ROI score was rated highest by customers who have used West Coast Dental's products/services for 1 to 2 Years, and rated lowest by customers from the Tech industry.
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Ranked West Coast Dental ROI the Highest
Ranked West Coast Dental ROI the Lowest
West Coast Dental ROI Score by Gender
West Coast Dental's ROI score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of West Coast Dental.
Male
1.5/5
Female
1.5/5
West Coast Dental ROI Score by Ethnicity
West Coast Dental's ROI score was rated 1.5 stars by both African American/Black and Hispanic or Latino customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of West Coast Dental.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Hispanic or Latino 1.5 | Hispanic or Latino | 1.5 |
African American/Black 1.5 | African American/Black | 1.5 |
West Coast Dental ROI Score by Age
West Coast Dental's ROI score was rated 1.5 stars by customers ages 46-50 and customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of West Coast Dental.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
46-50 1.5 | 46-50 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
West Coast Dental ROI Score by Usage
West Coast Dental's ROI score was rated 1.5 stars by customers who have used West Coast Dental's products/services for 1 to 2 Years, and by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
West Coast Dental ROI Score by Industry
West Coast Dental's ROI score was rated 1.5 stars by both Accounting and Tech industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
West Coast Dental Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
4%
Dissatisfied
12%
Very Dissatisfied
84%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into West Coast Dental Customer Satisfaction
West Coast Dental's Customer Satisfaction score was rated highest by customers who have used West Coast Dental's products/services for 1 to 2 Years, and rated lowest by customers from the Tech industry.
Sign Up to unlock insights into how customers have ranked West Coast Dental's Customer Satisfaction.
Ranked West Coast Dental Customer Satisfaction the Highest
Ranked West Coast Dental Customer Satisfaction the Lowest
West Coast Dental Customer Satisfaction Score by Gender
West Coast Dental's Customer Satisfaction score was rated 0 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of West Coast Dental.
0
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 10% | |
Very Dissatisfied | 90% |
0
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 10% | |
Very Dissatisfied | 90% |
West Coast Dental Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
West Coast Dental's Customer Satisfaction (CSAT) score was rated 0% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of West Coast Dental.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
CSAT according to Hispanic or Latino
West Coast Dental's Customer Satisfaction (CSAT) score was rated 0% according to Hispanic or Latino users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of West Coast Dental.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
20%
Very Dissatisfied
80%
CSAT according to African American/Black
West Coast Dental's Customer Satisfaction (CSAT) score was rated 0% according to African American/Black users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of West Coast Dental.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
17%
Very Dissatisfied
83%
West Coast Dental Customer Satisfaction Score by Age
West Coast Dental's Customer Satisfaction score was rated 0 points by customers ages 46-50 and customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of West Coast Dental.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 46-50 | 0% | |||||||||||||||
| 56-60 | 0% | |||||||||||||||
| 61-65 | 0% | |||||||||||||||
| 66+ | 0% |
West Coast Dental Customer Satisfaction Score by Usage
West Coast Dental's Customer Satisfaction score was rated 0 points by customers who have used West Coast Dental's products/services for 1 to 2 Years, and by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
West Coast Dental Customer Satisfaction Score by Industry
West Coast Dental's Customer Satisfaction score was rated 0 points by both Accounting and Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "West Coast Dental Customer Satisfaction Score by Industry",
"text": "West Coast Dental's Customer Satisfaction score was rated 0 points by both Accounting and Tech industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "West Coast Dental's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 0
},
{
"label": "Accounting",
"groupId": 495,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "West Coast Dental's Customer Satisfaction score is rated by Accounting customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 0
},
{
"label": "Education",
"groupId": 515,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "West Coast Dental's Customer Satisfaction score is rated by Education customers on Comparably.",
"scoreClassName": "max",
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]
}West Coast Dental Customer Service
1.5/5
West Coast Dental has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock West Coast Dental's overall Customer Service score rated by its users and customers.
About West Coast Dental's Customer Service
Address
12121 Wilshire Blvd., Ste. 1111, Los Angeles, CA 90025
Website
http://www.westcoastdental.com
Phone Number
888-329-8111
West Coast Dental's Social Links
Quick Insights into West Coast Dental Customer Service
West Coast Dental's Customer Service score was rated highest by customers who have used West Coast Dental's products/services for 1 to 2 Years, and rated lowest by customers from the Tech industry.
Sign Up to unlock insights into how customers have ranked West Coast Dental's Customer Service score.
Ranked West Coast Dental Customer Service the Highest
Ranked West Coast Dental Customer Service the Lowest
West Coast Dental Customer Service Score by Gender
West Coast Dental's Customer Service score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of West Coast Dental.
Male
1.5/5
Female
1.5/5
West Coast Dental Customer Service Score by Ethnicity
West Coast Dental's Customer Service score was rated 1.5 stars by both African American/Black and Hispanic or Latino customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of West Coast Dental.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Hispanic or Latino 1.5 | Hispanic or Latino | 1.5 |
African American/Black 1.5 | African American/Black | 1.5 |
West Coast Dental Customer Service Score by Age
West Coast Dental's Customer Service score was rated 1.5 stars by customers ages 46-50 and customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of West Coast Dental.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
46-50 1.5 | 46-50 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
West Coast Dental Customer Service Score by Usage
West Coast Dental's Customer Service score was rated 1.5 stars by customers who have used West Coast Dental's products/services for 1 to 2 Years, and by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
West Coast Dental Customer Service Score by Industry
West Coast Dental's Customer Service score was rated 1.5 stars by both Accounting and Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
West Coast Dental as an Employer
2.6/5
West Coast Dental has a 2.6/5 stars for its overall company culture rated by their employees
bottom
10%
Consumer vs. Employees
West Coast Dental scored a -92 for Net Promoter Score and a -36 for Employee Net Promoter Score. NPS gauges how likely a customer of West Coast Dental would recommend the brand to a friend. ENPS measures how likely West Coast Dental employees would recommend working at West Coast Dental to a friend.
Net Promoter Score
-92
NPS Score
| 4% | Promoters |
|---|---|
| 0% | Passive |
| 96% | Detractors |
Employee Net Promoter Score
-36
eNPS Score
| 29% | Promoters |
|---|---|
| 6% | Passive |
| 65% | Detractors |
