86
NPS
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Westlake Chemical Corporation
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About Westlake Chemical Corporation's Brand
Westlake Chemical (NYSE: WLK) makes chemical and plastic products, which in turn make life better for people every day.
Brand at a Glance
76%
Customer Loyalty
4.3/5
Product Quality
4.1/5
Pricing
4/5
Customer Service
Westlake Chemical Corporation NPS
Westlake Chemical Corporation's Net Promoter Score (NPS) is a 86 with 86% Promoters, 14% Passives, and 0% Detractors. Net Promoter Score tracks whether Westlake Chemical Corporation's customers would recommend using the product based on a scale of -100 to 100.
Westlake Chemical Corporation Overall NPS
| 86% | Promoters |
|---|---|
| 14% | Passives |
| 0% | Detractors |
Westlake Chemical Corporation NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2021 100 | Oct 2021 | 100 |
May 2022 100 | May 2022 | 100 |
Jan 2023 100 | Jan 2023 | 100 |
Aug 2023 100 | Aug 2023 | 100 |
Mar 2024 80 | Mar 2024 | 80 |
May 2024 83 | May 2024 | 83 |
Oct 2024 85 | Oct 2024 | 85 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Westlake Chemical Corporation NPS by Gender
Westlake Chemical Corporation's NPS was rated 100 by Male customers on Comparably.
Male
100
Westlake Chemical Corporation's NPS was rated 100 by Male customers on Comparably.
100%
Promoters
0%
Passives
0%
Detractors
Female
N/A
Westlake Chemical Corporation's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Westlake Chemical Corporation Customer Loyalty
76%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
76% of Westlake Chemical Corporation users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Westlake Chemical Corporation Customer Loyalty Score by Gender
Westlake Chemical Corporation's Customer Loyalty score was rated 100 by Male customers on Comparably.
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Male
100%
Yes
Female
N/A
Yes
Westlake Chemical Corporation Product Quality
4.3/5
Westlake Chemical Corporation has an overall Product Quality score of 4.3 out of 5 stars rated by its users and customers.
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Westlake Chemical Corporation Product Information
Westlake Chemical Corporation’s product quality score is a 4.3 out of 5 as rated by its users and customers.
- Website
- http://www.westlake.com
- Company Size
- 5,001-10,000 Employees
Industry
Chemicals
Quick Insights into Westlake Chemical Corporation Product Quality
Westlake Chemical Corporation's Product Quality score was rated highest by Male customers.
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Ranked Westlake Chemical Corporation Product Quality the Highest
Westlake Chemical Corporation Product Quality Score by Gender
Westlake Chemical Corporation's Product Quality score was rated 5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Westlake Chemical Corporation.
Male
5/5
Female
N/A
Westlake Chemical Corporation Pricing
Westlake Chemical Corporation ROI & Value For Money
4.1/5
Westlake Chemical Corporation has a value for money and ROI score of 4.1 out of 5 stars rated by its users and customers.
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Quick Insights into Westlake Chemical Corporation ROI
Westlake Chemical Corporation's ROI score was rated highest by Male customers.
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Ranked Westlake Chemical Corporation ROI the Highest
Westlake Chemical Corporation ROI Score by Gender
Westlake Chemical Corporation's ROI score was rated 4.8 by Male customers on Comparably.
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Male
4.8/5
Female
N/A
Westlake Chemical Corporation Customer Satisfaction (CSAT)
Westlake Chemical Corporation Customer Satisfaction (CSAT) Score
83 / 100
Westlake Chemical Corporation has an overall Customer Satisfaction score of 83 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
83%
Satisfied
0%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Westlake Chemical Corporation Customer Satisfaction
Westlake Chemical Corporation's Customer Satisfaction score was rated highest by Male customers.
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Ranked Westlake Chemical Corporation Customer Satisfaction the Highest
Westlake Chemical Corporation Customer Satisfaction Score by Gender
Westlake Chemical Corporation's Customer Satisfaction score was rated 100 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Westlake Chemical Corporation.
100 / 100
MaleVery Satisfied | 100% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Westlake Chemical Corporation Customer Service
4/5
Westlake Chemical Corporation has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About Westlake Chemical Corporation's Customer Service
Address
2801 Post Oak Blvd, Houston, TX 77056
Website
http://www.westlake.com
Westlake Chemical Corporation's Social Links
Quick Insights into Westlake Chemical Corporation Customer Service
Westlake Chemical Corporation's Customer Service score was rated highest by Male customers.
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Ranked Westlake Chemical Corporation Customer Service the Highest
Westlake Chemical Corporation Customer Service Score by Gender
Westlake Chemical Corporation's Customer Service score was rated 4.8 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Westlake Chemical Corporation.
Male
4.8/5
Female
N/A
Westlake Chemical Corporation as an Employer
3.9/5
Westlake Chemical Corporation has a 3.9/5 stars for its overall company culture rated by their employees
top
10%
CEO of Westlake Chemical Corporation
In the Top 10% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Westlake Chemical Corporation scored a 86 for Net Promoter Score and a 4 for Employee Net Promoter Score. NPS gauges how likely a customer of Westlake Chemical Corporation would recommend the brand to a friend. ENPS measures how likely Westlake Chemical Corporation employees would recommend working at Westlake Chemical Corporation to a friend.
Net Promoter Score
86
NPS Score
| 86% | Promoters |
|---|---|
| 14% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
4
eNPS Score
| 40% | Promoters |
|---|---|
| 24% | Passive |
| 36% | Detractors |
