75
NPS
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Brand Page
WGBH Boston
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About WGBH Boston's Brand
Brand at a Glance
83%
Customer Loyalty
4.2/5
Product Quality
4/5
Pricing
3.9/5
Customer Service
WGBH Boston NPS
WGBH Boston's Net Promoter Score (NPS) is a 75 with 75% Promoters, 25% Passives, and 0% Detractors. Net Promoter Score tracks whether WGBH Boston's customers would recommend using the product based on a scale of -100 to 100.
WGBH Boston Overall NPS
| 75% | Promoters |
|---|---|
| 25% | Passives |
| 0% | Detractors |
WGBH Boston NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2022 100 | Jun 2022 | 100 |
Dec 2022 100 | Dec 2022 | 100 |
Feb 2023 100 | Feb 2023 | 100 |
Jul 2023 75 | Jul 2023 | 75 |
Sep 2023 80 | Sep 2023 | 80 |
Jan 2024 66 | Jan 2024 | 66 |
Jul 2024 71 | Jul 2024 | 71 |
Aug 2025 75 | Aug 2025 | 75 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
WGBH Boston Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of WGBH Boston users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
WGBH Boston Product Quality
4.2/5
WGBH Boston has an overall Product Quality score of 4.2 out of 5 stars rated by its users and customers.
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WGBH Boston Product Information
WGBH Boston’s product quality score is a 4.2 out of 5 as rated by its users and customers.
- Website
- http://www.wgbh.org
- Company Size
- 501-1,000 Employees
WGBH Boston Pricing
WGBH Boston ROI & Value For Money
4/5
WGBH Boston has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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WGBH Boston Customer Satisfaction (CSAT)
WGBH Boston Customer Satisfaction (CSAT) Score
100 / 100
WGBH Boston has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
75%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
WGBH Boston Customer Service
3.9/5
WGBH Boston has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
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About WGBH Boston's Customer Service
Address
Boston, MA 02135
Website
http://www.wgbh.org
Phone Number
(617) 300-3300
WGBH Boston as an Employer
4.5/5
WGBH Boston has a 4.5/5 stars for its overall company culture rated by their employees
top
35%
Consumer vs. Employees
WGBH Boston scored a 75 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of WGBH Boston would recommend the brand to a friend. ENPS measures how likely WGBH Boston employees would recommend working at WGBH Boston to a friend.
Net Promoter Score
75
NPS Score
| 75% | Promoters |
|---|---|
| 25% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 43% | Promoters |
|---|---|
| 14% | Passive |
| 43% | Detractors |
