-100
NPS
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What Goes Around Comes Around
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About What Goes Around Comes Around's Brand
What Goes Around Comes Around (WGACA) has been the leading purveyor of authentic luxury vintage goods.
Brand at a Glance
55%
Customer Loyalty
3/5
Product Quality
2.7/5
Pricing
2.2/5
Customer Service
What Goes Around Comes Around NPS
What Goes Around Comes Around's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether What Goes Around Comes Around's customers would recommend using the product based on a scale of -100 to 100.
What Goes Around Comes Around Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
What Goes Around Comes Around NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2021 -100 | Dec 2021 | -100 |
Aug 2022 -100 | Aug 2022 | -100 |
Dec 2025 -100 | Dec 2025 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
What Goes Around Comes Around Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of What Goes Around Comes Around users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
What Goes Around Comes Around Product Quality
3/5
What Goes Around Comes Around has an overall Product Quality score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock What Goes Around Comes Around's overall Product Quality score rated by its users and customers.
What Goes Around Comes Around Product Information
What Goes Around Comes Around’s product quality score is a 3 out of 5 as rated by its users and customers.
- Company Size
- 11-50 Employees
Industry
Tech
Fashion and Beauty
What Goes Around Comes Around Pricing
What Goes Around Comes Around ROI & Value For Money
2.7/5
What Goes Around Comes Around has a value for money and ROI score of 2.7 out of 5 stars rated by its users and customers.
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What Goes Around Comes Around Customer Satisfaction (CSAT)
What Goes Around Comes Around Customer Satisfaction (CSAT) Score
67 / 100
What Goes Around Comes Around has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
34%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
What Goes Around Comes Around Customer Service
2.2/5
What Goes Around Comes Around has an overall Customer Service score of 2.2 out of 5 stars rated by its users and customers.
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About What Goes Around Comes Around's Customer Service
Address
351 West Broadway, New York City, NY 10013
Website
https://www.whatgoesaroundnyc.com/
Phone Number
(212)343-1225
What Goes Around Comes Around as an Employer
Consumer vs. Employees
What Goes Around Comes Around scored a -100 for Net Promoter Score and a -80 for Employee Net Promoter Score. NPS gauges how likely a customer of What Goes Around Comes Around would recommend the brand to a friend. ENPS measures how likely What Goes Around Comes Around employees would recommend working at What Goes Around Comes Around to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
-80
eNPS Score
| 0% | Promoters |
|---|---|
| 20% | Passive |
| 80% | Detractors |
