-15
NPS
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Wheelabrator Technologies
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About Wheelabrator Technologies' Brand
Wheelabrator is an industry leader in the safe and eco-friendly conversion of municipal solid waste and other renewable waste fuels
Brand at a Glance
72%
Customer Loyalty
3.7/5
Product Quality
3.3/5
Pricing
3.6/5
Customer Service
Wheelabrator Technologies NPS
Wheelabrator Technologies's Net Promoter Score (NPS) is a -15 with 28% Promoters, 29% Passives, and 43% Detractors. Net Promoter Score tracks whether Wheelabrator Technologies's customers would recommend using the product based on a scale of -100 to 100.
Wheelabrator Technologies Overall NPS
| 28% | Promoters |
|---|---|
| 29% | Passives |
| 43% | Detractors |
Wheelabrator Technologies NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2021 100 | Jan 2021 | 100 |
Feb 2021 0 | Feb 2021 | 0 |
Mar 2021 -33 | Mar 2021 | -33 |
Nov 2021 -20 | Nov 2021 | -20 |
Sep 2023 -34 | Sep 2023 | -34 |
Apr 2024 -15 | Apr 2024 | -15 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Wheelabrator Technologies Customer Loyalty
72%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
72% of Wheelabrator Technologies users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Wheelabrator Technologies Product Quality
3.7/5
Wheelabrator Technologies has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Wheelabrator Technologies' overall Product Quality score rated by its users and customers.
Wheelabrator Technologies Product Information
Wheelabrator Technologies’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- http://www.wtienergy.com/
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Business Services
Energy
Government & Legal
Wheelabrator Technologies Pricing
Wheelabrator Technologies ROI & Value For Money
3.3/5
Wheelabrator Technologies has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Wheelabrator Technologies' overall ROI score rated by its users and customers.
Wheelabrator Technologies Customer Satisfaction (CSAT)
Wheelabrator Technologies Customer Satisfaction (CSAT) Score
100 / 100
Wheelabrator Technologies has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
25%
Satisfied
75%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Wheelabrator Technologies Customer Service
3.6/5
Wheelabrator Technologies has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Wheelabrator Technologies' overall Customer Service score rated by its users and customers.
About Wheelabrator Technologies's Customer Service
Address
4 Liberty Ln W, Hampton, NH
Website
http://www.wtienergy.com/
Phone Number
6039293122
Wheelabrator Technologies as an Employer
2.5/5
Wheelabrator Technologies has a 2.5/5 stars for its overall company culture rated by their employees
bottom
5%
CEO of Wheelabrator Technologies
In the Bottom 5% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Wheelabrator Technologies scored a -15 for Net Promoter Score and a -50 for Employee Net Promoter Score. NPS gauges how likely a customer of Wheelabrator Technologies would recommend the brand to a friend. ENPS measures how likely Wheelabrator Technologies employees would recommend working at Wheelabrator Technologies to a friend.
Net Promoter Score
-15
NPS Score
| 28% | Promoters |
|---|---|
| 29% | Passive |
| 43% | Detractors |
Employee Net Promoter Score
-50
eNPS Score
| 20% | Promoters |
|---|---|
| 10% | Passive |
| 70% | Detractors |
