40
NPS
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Whisps
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About Whisps' Brand
Whisps, America's best-selling cheese crisps snack company, Cheese Crisps are made by cheese people, for cheese people. We make them from just one ingredient (you guessed it!): 100% “wheel” cheese. First, master cheesemakers craft our artisanal cheeses to perfection. Then we bake them into light, flavorful crisps—deliciously low carb, high protein and gluten free—for a playfully perfect snack to beat even your cheesiest cravings. In high-growth mode, we are actively building our team to support our fantastic momentum. Based in lower Manhattan, we are looking for high-energy, passionate, entrepreneurial “Whisperers” who love food and are eager to join a fast-paced start-up.
Brand at a Glance
76%
Customer Loyalty
4.1/5
Product Quality
3.9/5
Pricing
3.9/5
Customer Service
Whisps NPS
Whisps's Net Promoter Score (NPS) is a 40 with 60% Promoters, 20% Passives, and 20% Detractors. Net Promoter Score tracks whether Whisps's customers would recommend using the product based on a scale of -100 to 100.
Whisps Overall NPS
| 60% | Promoters |
|---|---|
| 20% | Passives |
| 20% | Detractors |
Whisps NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2020 100 | Dec 2020 | 100 |
Mar 2021 66 | Mar 2021 | 66 |
Jul 2021 75 | Jul 2021 | 75 |
Nov 2022 40 | Nov 2022 | 40 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Whisps Customer Loyalty
76%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
76% of Whisps users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Whisps Product Quality
4.1/5
Whisps has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
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Whisps Product Information
Whisps’s product quality score is a 4.1 out of 5 as rated by its users and customers.
- Website
- https://www.whisps.com
- Company Size
- 11-50 Employees
Industry
Consumer Goods
Whisps Pricing
Whisps ROI & Value For Money
3.9/5
Whisps has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
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Whisps Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Whisps Customer Service
3.9/5
Whisps has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
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About Whisps's Customer Service
Address
199 Water St, New York City, NY 10038
Website
https://www.whisps.com
Whisps's Social Links
Whisps as an Employer
4.4/5
Whisps has a 4.4/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Whisps scored a 40 for Net Promoter Score and a 89 for Employee Net Promoter Score. NPS gauges how likely a customer of Whisps would recommend the brand to a friend. ENPS measures how likely Whisps employees would recommend working at Whisps to a friend.
Net Promoter Score
40
NPS Score
| 60% | Promoters |
|---|---|
| 20% | Passive |
| 20% | Detractors |
Employee Net Promoter Score
89
eNPS Score
| 89% | Promoters |
|---|---|
| 11% | Passive |
| 0% | Detractors |
