-39
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Whistler Blackcomb
Marketing or Exec? Claim Your Free Account
About Whistler Blackcomb's Brand
Whistler Blackcomb (TSX: WB) is a major ski resort located 125 km north of Vancouver, in British Columbia, Canada.
Brand at a Glance
74%
Customer Loyalty
2.7/5
Product Quality
2.6/5
Pricing
2.7/5
Customer Service
Whistler Blackcomb NPS
Whistler Blackcomb's Net Promoter Score (NPS) is a -39 with 23% Promoters, 15% Passives, and 62% Detractors. Net Promoter Score tracks whether Whistler Blackcomb's customers would recommend using the product based on a scale of -100 to 100.
Whistler Blackcomb Overall NPS
| 23% | Promoters |
|---|---|
| 15% | Passives |
| 62% | Detractors |
Whistler Blackcomb NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2021 -100 | Nov 2021 | -100 |
Apr 2022 -100 | Apr 2022 | -100 |
Jun 2022 -75 | Jun 2022 | -75 |
Jul 2022 -60 | Jul 2022 | -60 |
Nov 2022 -34 | Nov 2022 | -34 |
Jan 2023 -43 | Jan 2023 | -43 |
Feb 2023 -25 | Feb 2023 | -25 |
Mar 2023 -33 | Mar 2023 | -33 |
Aug 2023 -40 | Aug 2023 | -40 |
Feb 2024 -45 | Feb 2024 | -45 |
Oct 2024 -33 | Oct 2024 | -33 |
Nov 2024 -38 | Nov 2024 | -38 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Whistler Blackcomb NPS by Usage
Whistler Blackcomb's NPS was rated -100 points by customers who have used Whistler Blackcomb's products/services for Over 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Over 10 Years -100 | Over 10 Years | -100 |
Whistler Blackcomb Customer Loyalty
74%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
74% of Whistler Blackcomb users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Whistler Blackcomb Customer Loyalty Score by Usage
Whistler Blackcomb's Customer Loyalty score was rated 70% by customers who have used Whistler Blackcomb's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Whistler Blackcomb Product Quality
2.7/5
Whistler Blackcomb has an overall Product Quality score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Whistler Blackcomb's overall Product Quality score rated by its users and customers.
Whistler Blackcomb Product Information
Whistler Blackcomb’s product quality score is a 2.7 out of 5 as rated by its users and customers.
- Company Size
- 5,001-10,000 Employees
Industry
Travel
Quick Insights into Whistler Blackcomb Product Quality
Whistler Blackcomb's Product Quality score was rated highest by customers who have used Whistler Blackcomb's products/services for Over 10 Years.
Sign Up to unlock insights into how customers have ranked Whistler Blackcomb's Product Quality.
Ranked Whistler Blackcomb Product Quality the Highest
Whistler Blackcomb Product Quality Score by Usage
Whistler Blackcomb's Product Quality score was rated 1.8 stars by customers who have used Whistler Blackcomb's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Whistler Blackcomb Pricing
Whistler Blackcomb ROI & Value For Money
2.6/5
Whistler Blackcomb has a value for money and ROI score of 2.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Whistler Blackcomb's overall ROI score rated by its users and customers.
Quick Insights into Whistler Blackcomb ROI
Whistler Blackcomb's ROI score was rated highest by customers who have used Whistler Blackcomb's products/services for Over 10 Years.
Sign Up to unlock insights into how customers have ranked Whistler Blackcomb's ROI score.
Ranked Whistler Blackcomb ROI the Highest
Whistler Blackcomb ROI Score by Usage
Whistler Blackcomb's ROI score was rated 1.5 stars by customers who have used Whistler Blackcomb's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Whistler Blackcomb Customer Satisfaction (CSAT)
Whistler Blackcomb Customer Satisfaction (CSAT) Score
44 / 100
Whistler Blackcomb has an overall Customer Satisfaction score of 44 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
22%
Satisfied
22%
Neither Satisfied nor Dissatisfied
22%
Dissatisfied
0%
Very Dissatisfied
34%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Whistler Blackcomb Customer Satisfaction
Whistler Blackcomb's Customer Satisfaction score was rated highest by customers who have used Whistler Blackcomb's products/services for Over 10 Years.
Sign Up to unlock insights into how customers have ranked Whistler Blackcomb's Customer Satisfaction.
Ranked Whistler Blackcomb Customer Satisfaction the Highest
Whistler Blackcomb Customer Satisfaction Score by Usage
Whistler Blackcomb's Customer Satisfaction score was rated 0 points by customers who have used Whistler Blackcomb's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Whistler Blackcomb Customer Service
2.7/5
Whistler Blackcomb has an overall Customer Service score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Whistler Blackcomb's overall Customer Service score rated by its users and customers.
About Whistler Blackcomb's Customer Service
Address
4545 Blackcomb Way, Whittier, CA v0n1b4 Canada
Website
http://www.whistlerblackcomb.com/
Phone Number
(604)938-7557
Quick Insights into Whistler Blackcomb Customer Service
Whistler Blackcomb's Customer Service score was rated highest by customers who have used Whistler Blackcomb's products/services for Over 10 Years.
Sign Up to unlock insights into how customers have ranked Whistler Blackcomb's Customer Service score.
Ranked Whistler Blackcomb Customer Service the Highest
Whistler Blackcomb Customer Service Score by Usage
Whistler Blackcomb's Customer Service score was rated 1.5 stars by customers who have used Whistler Blackcomb's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Whistler Blackcomb as an Employer
4.3/5
Whistler Blackcomb has a 4.3/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Whistler Blackcomb scored a -39 for Net Promoter Score and a 49 for Employee Net Promoter Score. NPS gauges how likely a customer of Whistler Blackcomb would recommend the brand to a friend. ENPS measures how likely Whistler Blackcomb employees would recommend working at Whistler Blackcomb to a friend.
Net Promoter Score
-39
NPS Score
| 23% | Promoters |
|---|---|
| 15% | Passive |
| 62% | Detractors |
Employee Net Promoter Score
49
eNPS Score
| 62% | Promoters |
|---|---|
| 25% | Passive |
| 13% | Detractors |
