22
NPS
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Who Gives a Crap
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About Who Gives a Crap's Brand
Brand at a Glance
73%
Customer Loyalty
3.5/5
Product Quality
4/5
Pricing
4.2/5
Customer Service
Who Gives a Crap NPS
Who Gives a Crap's Net Promoter Score (NPS) is a 22 with 44% Promoters, 34% Passives, and 22% Detractors. Net Promoter Score tracks whether Who Gives a Crap's customers would recommend using the product based on a scale of -100 to 100.
Who Gives a Crap Overall NPS
| 44% | Promoters |
|---|---|
| 34% | Passives |
| 22% | Detractors |
Who Gives a Crap NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2022 0 | Jan 2022 | 0 |
Mar 2022 66 | Mar 2022 | 66 |
Sep 2023 40 | Sep 2023 | 40 |
Nov 2023 17 | Nov 2023 | 17 |
Dec 2023 27 | Dec 2023 | 27 |
Apr 2024 38 | Apr 2024 | 38 |
Oct 2024 22 | Oct 2024 | 22 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Who Gives a Crap Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of Who Gives a Crap users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Who Gives a Crap Product Quality
3.5/5
Who Gives a Crap has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Who Gives a Crap's overall Product Quality score rated by its users and customers.
Who Gives a Crap Product Information
Who Gives a Crap’s product quality score is a 3.5 out of 5 as rated by its users and customers.
- Website
- http://www.whogivesacrap.org
- Company Size
- 51-200 Employees
Who Gives a Crap Pricing
Who Gives a Crap ROI & Value For Money
4/5
Who Gives a Crap has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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Who Gives a Crap Customer Satisfaction (CSAT)
Who Gives a Crap Customer Satisfaction (CSAT) Score
80 / 100
Who Gives a Crap has an overall Customer Satisfaction score of 80 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
60%
Satisfied
20%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
20%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Who Gives a Crap Customer Service
4.2/5
Who Gives a Crap has an overall Customer Service score of 4.2 out of 5 stars rated by its users and customers.
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About Who Gives a Crap's Customer Service
Address
Los Angeles, CA
Website
http://www.whogivesacrap.org
Who Gives a Crap as an Employer
3.1/5
Who Gives a Crap has a 3.1/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
Who Gives a Crap scored a 22 for Net Promoter Score and a 49 for Employee Net Promoter Score. NPS gauges how likely a customer of Who Gives a Crap would recommend the brand to a friend. ENPS measures how likely Who Gives a Crap employees would recommend working at Who Gives a Crap to a friend.
Net Promoter Score
22
NPS Score
| 44% | Promoters |
|---|---|
| 34% | Passive |
| 22% | Detractors |
Employee Net Promoter Score
49
eNPS Score
| 62% | Promoters |
|---|---|
| 25% | Passive |
| 13% | Detractors |
