11
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Wildlife Conservation Society
Marketing or Exec? Claim Your Free Account
About Wildlife Conservation Society's Brand
The Wildlife Conservation Society saves wildlife and wild places worldwide.
Brand at a Glance
76%
Customer Loyalty
3.7/5
Product Quality
3.9/5
Pricing
3.7/5
Customer Service
Wildlife Conservation Society NPS
Wildlife Conservation Society's Net Promoter Score (NPS) is a 11 with 33% Promoters, 45% Passives, and 22% Detractors. Net Promoter Score tracks whether Wildlife Conservation Society's customers would recommend using the product based on a scale of -100 to 100.
Wildlife Conservation Society Overall NPS
| 33% | Promoters |
|---|---|
| 45% | Passives |
| 22% | Detractors |
Wildlife Conservation Society NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2021 -50 | Jun 2021 | -50 |
May 2022 -50 | May 2022 | -50 |
Jul 2022 -40 | Jul 2022 | -40 |
Dec 2022 -17 | Dec 2022 | -17 |
Mar 2024 -1 | Mar 2024 | -1 |
Mar 2025 12 | Mar 2025 | 12 |
May 2026 11 | May 2026 | 11 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Wildlife Conservation Society NPS by Usage
Wildlife Conservation Society's NPS was rated 0 points by customers who have used Wildlife Conservation Society's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 0 | Less than 1 Year | 0 |
Wildlife Conservation Society Customer Loyalty
76%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
76% of Wildlife Conservation Society users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Wildlife Conservation Society Customer Loyalty Score by Usage
Wildlife Conservation Society's Customer Loyalty score was rated 70% by customers who have used Wildlife Conservation Society's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Wildlife Conservation Society Product Quality
3.7/5
Wildlife Conservation Society has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Wildlife Conservation Society's overall Product Quality score rated by its users and customers.
Wildlife Conservation Society Product Information
Wildlife Conservation Society’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- http://www.wcs.org/
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Consumer Services
Quick Insights into Wildlife Conservation Society Product Quality
Wildlife Conservation Society's Product Quality score was rated highest by customers who have used Wildlife Conservation Society's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked Wildlife Conservation Society's Product Quality.
Ranked Wildlife Conservation Society Product Quality the Highest
Wildlife Conservation Society Product Quality Score by Usage
Wildlife Conservation Society's Product Quality score was rated 3.5 stars by customers who have used Wildlife Conservation Society's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Wildlife Conservation Society Pricing
Wildlife Conservation Society ROI & Value For Money
3.9/5
Wildlife Conservation Society has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Wildlife Conservation Society's overall ROI score rated by its users and customers.
Quick Insights into Wildlife Conservation Society ROI
Wildlife Conservation Society's ROI score was rated highest by customers who have used Wildlife Conservation Society's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked Wildlife Conservation Society's ROI score.
Ranked Wildlife Conservation Society ROI the Highest
Wildlife Conservation Society ROI Score by Usage
Wildlife Conservation Society's ROI score was rated 4.1 stars by customers who have used Wildlife Conservation Society's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Wildlife Conservation Society Customer Satisfaction (CSAT)
Wildlife Conservation Society Customer Satisfaction (CSAT) Score
100 / 100
Wildlife Conservation Society has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
25%
Satisfied
75%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Wildlife Conservation Society Customer Service
3.7/5
Wildlife Conservation Society has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Wildlife Conservation Society's overall Customer Service score rated by its users and customers.
About Wildlife Conservation Society's Customer Service
Address
2300 Southern Boulevard, New York City, NY
Website
http://www.wcs.org/
Phone Number
(718)220-5100
Quick Insights into Wildlife Conservation Society Customer Service
Wildlife Conservation Society's Customer Service score was rated highest by customers who have used Wildlife Conservation Society's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked Wildlife Conservation Society's Customer Service score.
Ranked Wildlife Conservation Society Customer Service the Highest
Wildlife Conservation Society Customer Service Score by Usage
Wildlife Conservation Society's Customer Service score was rated 4 stars by customers who have used Wildlife Conservation Society's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Wildlife Conservation Society as an Employer
3.7/5
Wildlife Conservation Society has a 3.7/5 stars for its overall company culture rated by their employees
bottom
45%
CEO of Wildlife Conservation Society
In the Bottom 45% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Wildlife Conservation Society scored a 11 for Net Promoter Score and a -71 for Employee Net Promoter Score. NPS gauges how likely a customer of Wildlife Conservation Society would recommend the brand to a friend. ENPS measures how likely Wildlife Conservation Society employees would recommend working at Wildlife Conservation Society to a friend.
Net Promoter Score
11
NPS Score
| 33% | Promoters |
|---|---|
| 45% | Passive |
| 22% | Detractors |
Employee Net Promoter Score
-71
eNPS Score
| 0% | Promoters |
|---|---|
| 29% | Passive |
| 71% | Detractors |
