-20
NPS
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WNET
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About WNET's Brand
WNET brings quality arts, education, and public affairs programming.
Brand at a Glance
100%
Customer Loyalty
3.5/5
Product Quality
3.2/5
Pricing
3.5/5
Customer Service
WNET NPS
WNET's Net Promoter Score (NPS) is a -20 with 40% Promoters, 0% Passives, and 60% Detractors. Net Promoter Score tracks whether WNET's customers would recommend using the product based on a scale of -100 to 100.
WNET Overall NPS
| 40% | Promoters |
|---|---|
| 0% | Passives |
| 60% | Detractors |
WNET NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2021 100 | Oct 2021 | 100 |
Nov 2023 0 | Nov 2023 | 0 |
Dec 2023 33 | Dec 2023 | 33 |
Jun 2024 0 | Jun 2024 | 0 |
Dec 2024 -20 | Dec 2024 | -20 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
WNET Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of WNET users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
WNET Product Quality
3.5/5
WNET has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock WNET's overall Product Quality score rated by its users and customers.
WNET Product Information
WNET’s product quality score is a 3.5 out of 5 as rated by its users and customers.
- Website
- http://www.wnet.org
- Company Size
- 51-200 Employees
Industry
Tech
AdTech
Content
Media
Sports & Entertainment
WNET Pricing
WNET ROI & Value For Money
3.2/5
WNET has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock WNET's overall ROI score rated by its users and customers.
WNET Customer Satisfaction (CSAT)
WNET Customer Satisfaction (CSAT) Score
34 / 100
WNET has an overall Customer Satisfaction score of 34 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
34%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
33%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
WNET Customer Service
3.5/5
WNET has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock WNET's overall Customer Service score rated by its users and customers.
About WNET's Customer Service
Address
825 Eighth Avenue, New York City, NY United States of America
Website
http://www.wnet.org
WNET as an Employer
2.4/5
WNET has a 2.4/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
WNET scored a -20 for Net Promoter Score and a -63 for Employee Net Promoter Score. NPS gauges how likely a customer of WNET would recommend the brand to a friend. ENPS measures how likely WNET employees would recommend working at WNET to a friend.
Net Promoter Score
-20
NPS Score
| 40% | Promoters |
|---|---|
| 0% | Passive |
| 60% | Detractors |
Employee Net Promoter Score
-63
eNPS Score
| 12% | Promoters |
|---|---|
| 13% | Passive |
| 75% | Detractors |
