67
NPS
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Wolfram
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About Wolfram's Brand
Wolfram develops computer, web and cloud software and applications.
Brand at a Glance
92%
Customer Loyalty
4.2/5
Product Quality
3.9/5
Pricing
3.9/5
Customer Service
Wolfram NPS
Wolfram's Net Promoter Score (NPS) is a 67 with 75% Promoters, 17% Passives, and 8% Detractors. Net Promoter Score tracks whether Wolfram's customers would recommend using the product based on a scale of -100 to 100.
Wolfram Overall NPS
| 75% | Promoters |
|---|---|
| 17% | Passives |
| 8% | Detractors |
Wolfram NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2021 100 | Jul 2021 | 100 |
Jan 2022 100 | Jan 2022 | 100 |
Apr 2022 50 | Apr 2022 | 50 |
May 2022 60 | May 2022 | 60 |
Aug 2022 71 | Aug 2022 | 71 |
Oct 2022 75 | Oct 2022 | 75 |
Nov 2022 77 | Nov 2022 | 77 |
Oct 2023 70 | Oct 2023 | 70 |
Jan 2024 72 | Jan 2024 | 72 |
Mar 2024 67 | Mar 2024 | 67 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Wolfram Customer Loyalty
92%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
92% of Wolfram users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Wolfram Product Quality
4.2/5
Wolfram has an overall Product Quality score of 4.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Wolfram's overall Product Quality score rated by its users and customers.
Wolfram Product Information
Wolfram’s product quality score is a 4.2 out of 5 as rated by its users and customers.
- Website
- http://www.wolfram.com
- Company Size
- 51-200 Employees
Industry
Tech
AI, Big Data and Analytics
Analytics
Education
SaaS
Wolfram Pricing
Wolfram ROI & Value For Money
3.9/5
Wolfram has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
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Wolfram Customer Satisfaction (CSAT)
Wolfram Customer Satisfaction (CSAT) Score
84 / 100
Wolfram has an overall Customer Satisfaction score of 84 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
67%
Satisfied
17%
Neither Satisfied nor Dissatisfied
16%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Wolfram Customer Service
3.9/5
Wolfram has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
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About Wolfram's Customer Service
Address
100 Trade Center Dr., Champaign, IL 61820
Website
http://www.wolfram.com
Wolfram as an Employer
3.3/5
Wolfram has a 3.3/5 stars for its overall company culture rated by their employees
bottom
20%
Consumer vs. Employees
Wolfram scored a 67 for Net Promoter Score and a -28 for Employee Net Promoter Score. NPS gauges how likely a customer of Wolfram would recommend the brand to a friend. ENPS measures how likely Wolfram employees would recommend working at Wolfram to a friend.
Net Promoter Score
67
NPS Score
| 75% | Promoters |
|---|---|
| 17% | Passive |
| 8% | Detractors |
Employee Net Promoter Score
-28
eNPS Score
| 27% | Promoters |
|---|---|
| 18% | Passive |
| 55% | Detractors |
